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Posted: 12/18/2009 1:43:47 PM EDT
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I just wanted to pass on an outstanding experience that I had with Dave from Microtech. I lucked into a trade for a never fired STG556. It had no documentation or box, just the rifle. I called Dave at MSAR on 12-14-09 to ask about the manufacture date and any info he could provide along with requesting a manual for it. Dave was very accomodating and answered all of my questions very completely. I mentioned to him that it would be nice to have the correct MSAR box for it(I am kind of funny that way) and he said he would send me a box. I told him I would be happy to pay for one and the shipping and he said "Dont worry about it".
Well today 12-18-09 I get home and there is a UPS box sitting on my porch. I opened it up and there is a new MSAR box along with all the factory documentation, lock and even a 30 round clear mag in the box! 
Kudos to you Dave and cheers on outstanding customer service! I think if more US companies went that little extra bit for their customers like Microtech it would do wonders. To Dave and the Microtech/MSAR crew: Outstanding product and customer service. I hope you all find what you wish for in your stockings. You have gained a loyal customer and I will advise my customers also of your customer service! |
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Yeah, I needed a new warrenty card and screws to fill in the rail mount holes (not using the side rail). Dave said he sent the card, and gave me the screw specs. I went to Lowes, they didn't fit, so I IM'd Dave back. He said not to worry since he threw some screws in with the card. And a mag. I'm darn happy with the MSAR customer support. Hopefully soon I'll be able to buy more stuff. |
| I don't want to raise anyone's expectations, based on my personal experience, but, my personal experience, as I told Chris at Ratworx, is that MSAR, as represented by Dave Robertson, ought to be the envy of the industry ––- Chris replied, "it ought to be the model of the industry." I'm a former "outdoor" magazine writer, accustomed to "red carpet" treatment and service from arms and ammo purveyors. Although I've been given generous and preferential service from many big-name arms and ammo outfits, I've not previously seen the like of MSAR's outstanding service and attention to customer's concerns. (And, Dave Robertson nor anybody else has any idea who I am, or any reason to give me any special consideration...) |
Well unfortunately I am going to have to test their customer service again.  Like I said I picked it up "Unfired"?? and when I finally got the time to break it down for a good detail clean and found some uglies. It obviously has been fired and from the looks of the internals a good bit.
1-Cam pin has one of the "Legs" broken off and and is nowhere to be found. 2- The small roller and the pin for it from the rear of the bolt carrier are missing. 3- The edges of the bolt lugs are pretty peened/rolled over. This might be me though. Are the lugs on the MSAR bolts supposed to be pretty crisp and square or are they rounded a touch? 4-The gas rings seem pretty worn. I called Dave @MSAR today but he was out of the office. I will keep ya'll posted! |
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The pre and post customer support is probably 60% of the reason why I decided to buy now. Hands down, MSAR is the best company I've ever dealt with as an end user - not just gun company, but of *every* company I've dealt with. yep, I feel better ordering from such companies too. I love H&K's, etc dont get me wrong, I have many of them...but I fear the experience I would have if i needed something from the company, being I am only a civilian/peasant. 
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One of the big reasons I bought my STG-556. Great rifle and if I ever need customer service I know it will be top notch! MSAR will definitely be getting more business from me. Wish I could say the same about my experience with them, but I never really had good luck anyway. 
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One of the big reasons I bought my STG-556. Great rifle and if I ever need customer service I know it will be top notch! MSAR will definitely be getting more business from me. Wish I could say the same about my experience with them, but I never really had good luck anyway. Inquiring minds want to know. |
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One of the big reasons I bought my STG-556. Great rifle and if I ever need customer service I know it will be top notch! MSAR will definitely be getting more business from me. Wish I could say the same about my experience with them, but I never really had good luck anyway. Inquiring minds want to know. No, I will just leave it at sometimes there is luck involved with some of these positive experiences. Not all experiences are positive or even worth starting a threads over them. 
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No, I will just leave it at sometimes there is luck involved with some of these positive experiences. Not all experiences are positive or even worth starting a threads over them. If your experience wasn't worth posting about, why bring it up in the first place? 
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No, I will just leave it at sometimes there is luck involved with some of these positive experiences. Not all experiences are positive or even worth starting a threads over them. If your experience wasn't worth posting about, why bring it up in the first place? All the better to spread FUD... |
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No, I will just leave it at sometimes there is luck involved with some of these positive experiences. Not all experiences are positive or even worth starting a threads over them. If your experience wasn't worth posting about, why bring it up in the first place? I never said my experience was not worth posting about, I did say "Not all experiences are positive or even worth starting threads over them" which means for you laymans that alot of the not so good experiences are never really documented because it really is not worth the time and the mood of this forum is everyone is on the bandwagon that MSAR can't make mistakes or do any wrong. So who really wants to take the possible onslaught. Just because I don't want to tell you doesnt mean I am not disappointed that i did not have a good experience with Dave or MSAR on the whole. Read what I said and stop being nosey, I was just stating that alot of the time the good experiences that you guys speak of is not indicative of the company on the whole and sometimes is mere luck.(period) an I don't even know what FUD is
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Well I am sorry for not posting this sooner but work beckoned....
Sent my STG to MSAR after speaking to Dave. They recieved it on a Monday and on Tuesday I got a call from Dave letting me know the rifle was on its way back to me. 24 hour turnaround! Un-Fricking believable Dave! In speaking to Dave he felt that the prior owner had shot some uber hot reloads and pounded the rifle to death nearly. List of parts replaced: 1-Bolt assembly (Chrome) 2-Bolt carrier assembly 3-Gas Piston He checked the barrel and headspace and test fired the rifle. Sent it back to me with a new 30 round mag in the box! I now have a virtually new rifle 
Cost to me incurred: $43.00 for shipping. Cost of a VERY satisfied customer: Priceless
To Dave and the rest of the MSAR crew- You have set a new standard to the phrase Customer Service for this industry. You have gone far and above of what we have come to expect and other manufacturers would be wise to follow your model and example. I cannot thank you enough and I will endorse your products to those that are wanting your products. |
| I'm so glad to read this because I just bought one of Bud's leftys and a bunch of mags from Ratworkx. One of the big contributers over on the FALfiles had really badmouthed the MSAR's as far as quality & service. I had wanted one since I handled them at the NRA show but was too involved in my FN collecting. At that time i was impressed with the fit and finish of the guns I saw. I'm glad I made the choice now. |
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