Armory Sponsor
Posted: 6/26/2016 12:02:20 PM EDT
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Placed an order 5-30, to take advantage of the Memorial day 30% off sale.
I have ordered before with no issues from them, sometimes it would take a few days to get a complete order since the packages came from different locations. This time was different. 1/4 of the order arrived from one warehouse, and matched the packing slip exactly. The next part of the order showed up 3 days later, and did not match the slip. Matter of fact, 1/2 the order was missing. The second box that was shipped would not have held the complete order anyways, since one missing item was really big/bulky. I checked the online invoice and everything showed as in stock and shipped and my card was hit for the full charge. That was weird... I decided to contact them and request the tracking numbers to see if a third box would be sent, containing the missing 1/2 of the order... that was futile. Two requests via the website netted nothing. I then tried the phone. The first lady put me on eternal hold for 10 minutes, and I was disconnected. The second lady told me the person in charge of that department was at lunch, but they would check with them, research the tracking numbers, and call me back. I was called back, the following day, and it was confirmed that there were only two boxes sent, there was/would not be a third. I asked about half of my missing order. The customer service agent tells me, I have to sent an email to them in order for this to be resolved. Okay.... She then sent an email address to me with the contact email for the missing item resolution, and my tracking numbers. I fired off an email to the specified address with the information they requested as instructed. Nothing. I sent another email, 15 days later. Still nothing. Not even a "we received your request and will investigate". Fuck it, decided to start a credit card dispute since the statement came in with the full charge still applied. I have dealt with mom and pop shops that have shit squared away better then this Mickey Mouse 3 ring circus. Anyone else have trouble with Uncle Sams? |
| I've ordered from them several times with no issues. I think you are right at this point to go the credit card dispute route. If they haven't been responsive to your calls, that seems to be your option. Although I would keep trying to make phone calls. Get names of people as soon as you start talking to them. That usually seems to get me better results. Once someone's name is attached to a customer service issue, things seem to work out better. |
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I've never had an issue with USRO, but even with that said, sometimes companies let themselves slide for whatever reason. I'd say give it one more shot by phone, then dispute it on your CC, and don't forget to let us all know it worked out for you in the end.
News travels quick on websites like this, and it can make or break a company PDQ in this day and age. |
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Got off work early today, made another long distance call.
Reached the same helpful support agent that actually called me back (the following day) the last time, so that was a positive at least. I explained I did not receive my entire order placed 5-30. She replied, "I need you to email unclesams@......" I asked how long this email process should take to reach a solution. "No more then 2 days usually." I told her that is odd, since I have emailed 6-15 and 6-24 and received nothing back? She said she was sorry, but there was only one person in that department, and she would forward my email address to that individual. *sigh* 
Really disappointing, since I have had no other issues with them and always been satisfied, that is when I actually receive the merchandise. Looks like this will be in the credit card companies hands. I PROMISE to update this if Uncle Sam's comes through. No news means bad news 
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