1995, there I was, no shit.
I just started my, now defunct, company "Alaska Tactical" which was me getting in on the, at the time, new term.
I ordered an assload of practical tactical knives. Cold Steel, OKC Spec plus, Glock field knives, etc.
So, I pulled a Cold Steel Voyager out of the box, inspected the fine serrations on it, and ran the serrations across the edge on my desk. Every one of the small points broke off.
I called Cold Steel and explained the situation. I told them I ran it across wood, which was 100% true.
Cold Steel said, and I quote; "The serrations are not for wood". They refused to refund my money.
I dropped the Cold Steel line immediately and replaced it with SOG. The SOG Northwest Ranger is, IMO, still one of the best mid sized factory knives ever made.
ETA- They do make a fine fixed blade. The dishonest customer service is why I dropped them.