Posted: 12/26/2016 11:03:11 PM EDT
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The machine was attempting to spit out the money, became jammed, and then just said "cash retained." Fortunately after a couple calls to the bank they are going to give me the money provisionally and then investigate further.
I will never use an ATM again. |
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Yep. IT keeps you from forgetting your cash and leaving then next person to use ATM gets free money.
PSA Those ATM that suck your card up will pull it back in after a while as well. Except those are destroyed by the machine to prevent unauthorized use. You would have to go to your bank and get a new one. Trust me. I found out hard way. |
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The machine was attempting to spit out the money, became jammed, and then just said "cash retained." Fortunately after a couple calls to the bank they are going to give me the money provisionally and then investigate further. I will never use an ATM again. Hopefully you don't use Capital One. They got rid of the tellers in most of the branches here and replaced them with ATM machines. The banks look like a cellphone store now. |
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The machine was attempting to spit out the money, became jammed, and then just said "cash retained." Fortunately after a couple calls to the bank they are going to give me the money provisionally and then investigate further. I will never use an ATM again. That's rational. You should probably pull all your money out of the bank and invest in gold. |
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That's rational. You should probably pull all your money out of the bank and invest in gold. Quoted:
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The machine was attempting to spit out the money, became jammed, and then just said "cash retained." Fortunately after a couple calls to the bank they are going to give me the money provisionally and then investigate further. I will never use an ATM again. That's rational. You should probably pull all your money out of the bank and invest in gold. Indeed! |
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I knew a girl that would swallow for $200 after a short rendezvous. GIGGITY Amsterdam eh? |
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Yep. IT keeps you from forgetting your cash and leaving then next person to use ATM gets free money. PSA Those ATM that suck your card up will pull it back in after a while as well. Except those are destroyed by the machine to prevent unauthorized use. You would have to go to your bank and get a new one. Trust me. I found out hard way. Unless something has changed in the last couple of years, the machines do not destroy the cards. The machines have a 'divert bin', pretty much a box that all the cards go into. Bad bills with tears, postage stamps, are also diverted if the machine senses an issue while trying to feed them out. Cards are then processed by the bank itself or the armored car company that services it sends it back to the banks main processing center. How they are processed from that point is beyond my me. |
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Unless something has changed in the last couple of years, the machines do not destroy the cards. The machines have a 'divert bin', pretty much a box that all the cards go into. Bad bills with tears, postage stamps, are also diverted if the machine senses an issue while trying to feed them out. Cards are then processed by the bank itself or the armored car company that services it sends it back to the banks main processing center. How they are processed from that point is beyond my me. Quoted:
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Yep. IT keeps you from forgetting your cash and leaving then next person to use ATM gets free money. PSA Those ATM that suck your card up will pull it back in after a while as well. Except those are destroyed by the machine to prevent unauthorized use. You would have to go to your bank and get a new one. Trust me. I found out hard way. Unless something has changed in the last couple of years, the machines do not destroy the cards. The machines have a 'divert bin', pretty much a box that all the cards go into. Bad bills with tears, postage stamps, are also diverted if the machine senses an issue while trying to feed them out. Cards are then processed by the bank itself or the armored car company that services it sends it back to the banks main processing center. How they are processed from that point is beyond my me. I worked for Loomis for over 3 years and we serviced many ATMs. The banks decide what happens to the cards the ATM keeps. Some banks had us cut the cards up instantly after we pulled them from the machine while others had us just leave the cards whole in the bags we sealed and then deposited with their main branch. As far as the extra $20 the other guy got. I doubt you got away with it. The ATMs can be audited and it will eventually catch where it gave out an extra bill and then the bank is within their lawful rights to pull that money from your account. |
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Who cares? Call the bank and they'll give you provisional credit, or go online to your account and file a dispute to receive the same credit. Tellers screw up far more frequently than do ATMs, which is why many banks basically have ATMs for the tellers to use for each transaction, called TCRs. The bank made you whole, so get over it. Mistakes happen in every operation. If you feel a single ATM error is that serious, just keep all of your cash on deposit under your mattress.
Keep in mind that there's a shared notes section on your account, which every employee updates after interacting with you, be it in the branch or a call center. If you're unreasonable, irrational, or a dick to an employee, it will be the first thing that shows up the next time you need assistance, and will help the employee decide whether or not you are going to get that fee waived or a policy exception will be made. Get enough negative notes and you'll eventually receive a cashiers check in the mail with your full relationship deposit, informing you that you're no longer a bank customer. The ATMs don't destroy the cards. They're destroyed by bank employees who remove them from the bin in the back of the machine. The cards are pulled inside for account security, to limit the possibility of someone else walking away with it. Cards issued by other banks are generally destroyed immediately to limit liability, as that bank cannot close nor place a warm hold on the card. No employee or bank wants to be responsible for an active card from another bank, as it opens them up to claims the card was used or compromised. Too many of you fail to comprehend that banks are for-profit businesses. They aren't a right, they aren't a public service, and they don't owe you anything, outside of what your account opening documents state...you know, that stack of paper you threw out without reading. The one that clearly explains fees, funds availability, posting order of debits/credits, disputes, etc. |
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I worked for Loomis for over 3 years and we serviced many ATMs. The banks decide what happens to the cards the ATM keeps. Some banks had us cut the cards up instantly after we pulled them from the machine while others had us just leave the cards whole in the bags we sealed and then deposited with their main branch. As far as the extra $20 the other guy got. I doubt you got away with it. The ATMs can be audited and it will eventually catch where it gave out an extra bill and then the bank is within their lawful rights to pull that money from your account. Dunbar for almost 8 years, mostly on the inside as a supervisor. That was enough for me. Wells Fargo and all the smaller banks we serviced took the cards back intact. |
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I worked for Loomis for over 3 years and we serviced many ATMs. The banks decide what happens to the cards the ATM keeps. Some banks had us cut the cards up instantly after we pulled them from the machine while others had us just leave the cards whole in the bags we sealed and then deposited with their main branch. As far as the extra $20 the other guy got. I doubt you got away with it. The ATMs can be audited and it will eventually catch where it gave out an extra bill and then the bank is within their lawful rights to pull that money from your account. Yup - the ATMs are audited frequently and must balance like any teller. If the transaction history doesn't match the cash out/in, they will run through the transactions and find the mistake. The bank will debit memo the funds back out of your account without a heads up or any notification (it wasn't your money to begin with). How much did you like working for Loomis? When I was working in the bank years ago (not a teller or car, thank god) I would talk with the Garda guys when they'd drop off or pick up. Their schedules were brutal and they worked their asses off. One scheduled delivery/pickup going just a few minutes long, would ruin the rest of their day. They were hands off with our ATMs unless one was low or cleaned out, outside of bank hours or on holidays. |
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Dunbar for almost 8 years, mostly on the inside as a supervisor. That was enough for me. Wells Fargo and all the smaller banks we serviced took the cards back intact. The bank I was in, would hold customer cards for X hours under dual control and would immediately destroy non-customer cards (liability, not to be dicks). |
| I was in China once, used an ATM to withdraw something like 800 yuan ($100 USD-ish)... It spit it out - I went to grab it and the screen gave an error and pulled it back in. Luckily it spit out my card. Punched the ATM a few times and moved over to the next one and got some money out. Called up their 'customer service' and it took me the better part of a day to explain to them that there were 2 transactions for the same amount - one failed and stole my money, and the other went through. So yes, I did get money out, but I'm still down $100... Just because I eventually got money out doesn't mean I'm not missing some... Apparently that was a difficult concept to understand. Good times. Oh, and my card was tagged for suspicious usage and blocked (even though I told them I would be there) so that was another hurdle I had to deal with. Traveling is great. |
| The ATM at my local bank froze up right as it was supposed to give me $200. I kept the receipt and called the back the next day. They counted the money in the ATM and refunded me. Took two days to get money back. I told them to fix their shit. They replaced the ATM. |
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I worked for Loomis for over 3 years and we serviced many ATMs. The banks decide what happens to the cards the ATM keeps. Some banks had us cut the cards up instantly after we pulled them from the machine while others had us just leave the cards whole in the bags we sealed and then deposited with their main branch. As far as the extra $20 the other guy got. I doubt you got away with it. The ATMs can be audited and it will eventually catch where it gave out an extra bill and then the bank is within their lawful rights to pull that money from your account. I worked at Dunbar armored and had a guy put on 100 in a 20s cassette and 20s in a 100s cassette in a older debold machine with out a bill reader and didn't find out till the bank called in for a cash replenishment and I found a whole stack of 20s in the 100 and zero 100s in the 20 cassette. The bank was able to track their customers who took money out and took it from their account but other banks customers didn't leave anything other than a transfer routing number and amount. I was told they were shit out of luck to get that money back. I really think it was easy for the company to eat a 15k loss and save face for the customers. |
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Who cares? Call the bank and they'll give you provisional credit, or go online to your account and file a dispute to receive the same credit. Tellers screw up far more frequently than do ATMs, which is why many banks basically have ATMs for the tellers to use for each transaction, called TCRs. The bank made you whole, so get over it. Mistakes happen in every operation. If you feel a single ATM error is that serious, just keep all of your cash on deposit under your mattress. TCRs... I hate TCRs. 
Attached File (Thankfully that was a co-worker's problem. Not mine!  )
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Who cares? Call the bank and they'll give you provisional credit, or go online to your account and file a dispute to receive the same credit. Tellers screw up far more frequently than do ATMs, which is why many banks basically have ATMs for the tellers to use for each transaction, called TCRs. The bank made you whole, so get over it. Mistakes happen in every operation. If you feel a single ATM error is that serious, just keep all of your cash on deposit under your mattress. Keep in mind that there's a shared notes section on your account, which every employee updates after interacting with you, be it in the branch or a call center. If you're unreasonable, irrational, or a dick to an employee, it will be the first thing that shows up the next time you need assistance, and will help the employee decide whether or not you are going to get that fee waived or a policy exception will be made. Get enough negative notes and you'll eventually receive a cashiers check in the mail with your full relationship deposit, informing you that you're no longer a bank customer. The ATMs don't destroy the cards. They're destroyed by bank employees who remove them from the bin in the back of the machine. The cards are pulled inside for account security, to limit the possibility of someone else walking away with it. Cards issued by other banks are generally destroyed immediately to limit liability, as that bank cannot close nor place a warm hold on the card. No employee or bank wants to be responsible for an active card from another bank, as it opens them up to claims the card was used or compromised. Too many of you fail to comprehend that banks are for-profit businesses. They aren't a right, they aren't a public service, and they don't owe you anything, outside of what your account opening documents state...you know, that stack of paper you threw out without reading. The one that clearly explains fees, funds availability, posting order of debits/credits, disputes, etc. |
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How many snacks and drinks did it take for OP to swear off vending machines? Will OP swear off automobiles after one breaks down?  I did have a vending machine malfunction on me one time but I was only out like $1.50. I wouldn't trust a self-driving car. |