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AR15.COM
8/19/2010 2:11:10 PM EDT
What is the story with these folks?  I called them several times today and there was no answer, only an answering machine.  They don't repsond to emails either.   They have some pretty good prices on certain items, but I'm not sure about them.  Are these people GTG or what?  Any experience with them?

8/19/2010 2:12:09 PM EDT
[#1]
Plenty of botach horror stories around here.....

my one and only experience was positive...
8/19/2010 2:12:29 PM EDT
[#2]
I have always gotten my product....but customer service sucks the big one.
8/19/2010 2:14:09 PM EDT
[#3]
Botach is good to go as long as you use common sense and call prior to ordering to inquire if the item is in stock. I've never had a problem with them.
8/19/2010 2:23:44 PM EDT
[#4]
Quoted:
Botach is good to go as long as you use common sense and call prior to ordering to inquire if the item is in stock. I've never had a problem with them.


This is critical to do before you order, you can order online but just call and make sure they have what you want in stock.
8/19/2010 2:25:37 PM EDT
[#5]
I've read plenty of horror stories around here about them, however, I ordered a Camelbak a couple weeks ago and it's here now...
8/19/2010 2:25:55 PM EDT
[#6]
I've ordered from them several tines; never had a problem with them.
8/19/2010 2:27:17 PM EDT
[#7]



Quoted:


I've ordered from them several tines; never had a problem with them.


"I passed out drunk in the road several times and never got ran over."



 
8/19/2010 2:29:05 PM EDT
[#8]
They Suck.
8/19/2010 2:30:28 PM EDT
[#9]
Using the 'Live Help' option on their website is usually the best way to get a quick response.
8/19/2010 3:00:17 PM EDT
[#10]
Quoted:
Botach is good to go as long as you use common sense and call prior to ordering to inquire if the item is in stock. I've never had a problem with them.


This sounds like good advice, but they won't answer the phone.



8/19/2010 3:05:19 PM EDT
[#11]




Quoted:



Quoted:

Botach is good to go as long as you use common sense and call prior to ordering to inquire if the item is in stock. I've never had a problem with them.




This sounds like good advice, but they won't answer the phone.








That would be what those of us in law enforcement would call a "clue".



8/19/2010 3:12:12 PM EDT
[#12]
it's damn hard for a sponsor here to get bounced. Botach managed in fairly quickly.

they are scum.
8/19/2010 3:12:52 PM EDT
[#13]
Baby needs a new pair of binoculars.....








8/19/2010 3:15:53 PM EDT
[#14]
Never again They are pitiful    They  SUCK
8/19/2010 4:40:20 PM EDT
[#15]
Quoted:
Quoted:
Botach is good to go as long as you use common sense and call prior to ordering to inquire if the item is in stock. I've never had a problem with them.


This sounds like good advice, but they won't answer the phone.





That's very strange. On the one occasion where I didn't get an answer, they actually called me back within thirty minutes even though I didn't leave a message. Do all posters with negative comments have experience with Botach? Or are you just posting what you've read elsewhere?
8/19/2010 4:41:46 PM EDT
[#16]



Quoted:


They Suck.


Yep,

 



Avoid like the plague.




My "one and only experience" was a nightmare.
8/19/2010 4:45:01 PM EDT
[#17]



Quoted:



Quoted:

Botach is good to go as long as you use common sense and call prior to ordering to inquire if the item is in stock. I've never had a problem with them.




This sounds like good advice, but they won't answer the phone.


And it shouldn't be necessary to call before all internet purchases these days. That's not "common sense". That's having some previous knowledge that there's a high likelihood they'll fuck up. I don't call before any other internet purchases.

 
8/19/2010 4:45:56 PM EDT
[#18]
Just Google "Botach".  The results of that search will convince you to run (not walk) away.
8/19/2010 4:47:04 PM EDT
[#19]
My one and only experience with them ordering has been great. Got my item (Magpul XTM rail covers) cheaper than anywhere else and in a timely manner.

So long as you contact them before you order, and make sure your item is in stock you should be gtg.
8/19/2010 4:47:27 PM EDT
[#20]
some of the worst customer service you will find anywhere, i will never order anything from them again.
8/19/2010 5:00:46 PM EDT
[#21]
Sounds like there is a 50/50 chance a purchase could go well or not so well.

8/19/2010 5:04:16 PM EDT
[#22]
if customer service is so bad (I have not oredered from them) why not contact a site sponsor and see if they are willing to price match?
8/19/2010 5:11:26 PM EDT
[#23]
Quoted:
if customer service is so bad (I have not oredered from them) why not contact a site sponsor and see if they are willing to price match?


Good idea...anybody know who might price match an Eotech?



8/19/2010 5:13:32 PM EDT
[#24]
My last experience was OK.
8/19/2010 5:14:35 PM EDT
[#25]



Quoted:


What is the story with these folks?  I called them several times today and there was no answer, only an answering machine.  They don't repsond to emails either.   They have some pretty good prices on certain items, but I'm not sure about them.  Are these people GTG or what?  Any experience with them?





Horrendous customer service is the trade off for some of the better, if not best, prices on many items.



I ordered once and ended up canceling. Once I got a hold of someone, it was easy to do, though the clerk did get a little curt when I asked for the order to be canceled.



 
8/19/2010 5:18:44 PM EDT
[#26]
They stole a sling plate design from an member here after they lied and said they were looking at buying some from him. They then copied the design, send him emails letting him know they are for sale, and just become complete assholes about the whole thing. Never will I deal with them

8/19/2010 5:24:49 PM EDT
[#27]
8/19/2010 5:29:08 PM EDT
[#28]




1st time dealing with them was/is my last
8/19/2010 5:35:21 PM EDT
[#29]
Ordered once. Got my stuff. It was a good deal. I consider myself lucky. They are shady.
8/19/2010 5:46:37 PM EDT
[#30]
Horrific customer service. The guy who owns it is getting sued by his ex-wife, I believe, and his son is under indictment for selling substandard ammo to the U.S., among other federal crimes. Shady business, even shadier family.
8/19/2010 5:55:01 PM EDT
[#31]


The source may not be good but this was the first google hit for key words:  Botach Tactical government scam



At only 24 yrs old, he nabs a $300 million contract to supply our U.S. Army with ammunition, and uses it to start a front company where he sells them useless, banned, and out-dated Chinese ammo.  
In return for pleading to one conspiracy count of making a false statement to the government, the U.S. attorney’s office in Miami dropped 84 other procurement charges and a forfeiture allegation.



I am Botach Tactical
8/19/2010 6:04:11 PM EDT
[#32]
I've ordered several things from Botach.  I've never had a problem getting my stuff in a timely manner.  They emailed me when the items shipped and gave me the tracking #'s.  I have tried calling them on several occasions and have NEVER spoken to anyone there.  They just flat out refuse to answer the phones.  I never got ripped off by them though. I'd order from them again.
8/19/2010 6:06:38 PM EDT
[#33]
the 1750 Pelican case I ordered a few years from them leaks like a sieve...  At some point I need to send a 200$ case back to Pelican for 40$.... You do the math.  Botach bites the biggin' for customer service. Be very concerned with them and your CC
8/19/2010 6:08:13 PM EDT
[#34]
To OP:



Seriously?





Sometimes I have to remind myself that there are people out there that are buying their first firearm...





You've been a member for almost a year though. I guess you don't check out general discussion much.

 
8/19/2010 6:08:43 PM EDT
[#35]
Quoted:
The source may not be good but this was the first google hit for key words:  Botach Tactical government scam

At only 24 yrs old, he nabs a $300 million contract to supply our U.S. Army with ammunition, and uses it to start a front company where he sells them useless, banned, and out-dated Chinese ammo.  
In return for pleading to one conspiracy count of making a false statement to the government, the U.S. attorney’s office in Miami dropped 84 other procurement charges and a forfeiture allegation.
I am Botach Tactical




but..but... the .gov got the product they ordered...and there was no complaints about not having the phone answered in the indictment

just say no!

YMMV
8/19/2010 6:09:23 PM EDT
[#36]
Quoted:
Horrific customer service. The guy who owns it is getting sued by his ex-wife, I believe, and his son is under indictment for selling substandard ammo to the U.S., among other federal crimes. Shady business, even shadier family.


8/19/2010 7:13:58 PM EDT
[#37]
Quoted:
To OP:

Seriously?

Sometimes I have to remind myself that there are people out there that are buying their first firearm...

You've been a member for almost a year though. I guess you don't check out general discussion much.  


Who said anything about first firearm?  FAIL.



8/19/2010 7:17:29 PM EDT
[#38]
Trust me...they lie about stuff being in stock when it isn't, my own personal horror story with Botach began with a call to make sure what I was ordering was in stock, I was assured that it was and would ship right out...it didn't.
Quoted:



Botach is good to go as long as you use common sense and call prior to ordering to inquire if the item is in stock. I've never had a problem with them.








 
 
8/19/2010 7:17:54 PM EDT
[#39]
Order from a reputable dealer. Its worth spending the extra few dollars to get your item with out any BS. I've never ordered from Botach but I had a horrible experience with Alamo Tactical. Everyone compares Alamo Tactical to Botach, so I wouldn't do it.
8/19/2010 7:21:35 PM EDT
[#40]
Quoted:
Order from a reputable dealer. Its worth spending the extra few dollars to get your item with out any BS. I've never ordered from Botach but I had a horrible experience with Alamo Tactical. Everyone compares Alamo Tactical to Botach, so I wouldn't do it.


Will do....I am going to contact the good folks at Primary Arms.



8/19/2010 7:27:35 PM EDT
[#41]
Quoted:
They Suck.


8/19/2010 7:29:40 PM EDT
[#42]
How many threads are going to be started on Botach? Seriously it's getting old..
8/19/2010 7:30:49 PM EDT
[#43]
Quoted:
How many threads are going to be started on Botach? Seriously it's getting old..


Better to spread the word then have people get fucked out of their money.
9/4/2010 3:47:31 AM EDT
[#44]
Quoted:
Quoted:
How many threads are going to be started on Botach? Seriously it's getting old..


Better to spread the word then have people get fucked out of their money.


X2

Thanks!
9/4/2010 5:19:44 AM EDT
[#45]
Never had a problem, order several times. Best prices on aimpoint I have found, plus there is a coupon for 10% off:
 10% OFF ALL PRODUCTS! Use "  stimulus " As Coupon Code On Your Order Form.