Posted: 2/2/2005 7:13:18 AM EDT
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Charter's website isn't helpful and as far as the phone number i can't get past waiting, and i sent an email so lemme know if you guys know what this message means, it shows up whenever i put my tv on and the cable box just has dashes where the time is, the message shows up even if you push the power button Attention Your EXPLORER settop is NOT AUTHORIZED for use. Please call (***)***-*** anybody know what that means? |
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Wow - what a shocker: A cable company treating a customer poorly - maybe someone should alert the media of this singular, freak occurance. Digital cable is teh suck. For 14 years I got it all for free - everything - analog ruled. There's just no way to pirate this digital stuff. Those were some good times back in the '90's - stickin' it to TimeWarner (those fucks)... |
yah i tried that as for the name, it was the first thing that came to mind while registering and when i upgraded i didn't feel like changing it to anything good lol 
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Maybe I missed something, but have you tried calling the phone number in the message? 
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they are teh sux |
That sucks, time to wait infinitely on the phone for someone to say they'll send a technician on Tuesday of next month. Then the guy will reschedule 3 times and then just show up on Saturday afternoon ready to work.  |
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Depending on what provider(and what box, Im guessing you have Scientific Atlanta) you have could mean a couple things. Good things to know about this - your box is in 2-way communication with their system or it wouldnt prompt that message. It would show the basic cable or just have "Advanced services unavailable" Bad things - usually means you havent paid you bill up to date. Even though you might have paid it their system probably doesnt reflect that. Or you dont have enough services to let it run. Meaning something along the lines of 'you have two digital boxes and they only provisioned enough services for one' Just call them.... having a box show that doesnt mean there is a problem with the box or with the feed coming into your home. It means you have not paid your bill or they dont have your services setup properly. Unless of course you are on a different system than what I have dealt with for a couple years. |
Customer service may suck, but marketing is catching on. I have just switched from Direct TV, because I'm getting Digital Cable Bronze package with HD and Cable internet for about $70.00. It's normally over $100 bucks. I'll switch to something else in a year, too much competition not to  |
Comcast is the way and the light but my dad is contemplating of switching |
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You've been locked out. Customer service will have to "ping" your box (yeah I know) with a signal to turn it back on. I work at the world's most violent television network - AFRTS. Almost everyone of our customers has a weapon of some sort and as we lose decoders in the database we shut them off so that the customer will call and give us their data to make sure that the decoder hasn't fallen into the wrong hands. We have 7/24 hours contacts here in California and business hour ones in Germany, Korea, and Japan. 
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WTF? Maybe I'm dense - not getting that. 
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