Posted: 1/21/2011 8:03:01 AM EDT
| Trying to get the bosses computer to hook up to the internet. Windows says it's connected, but it's not receiving any data. Internet Explorer won't get online. Any ideas? |
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what kind of network? is it pulling an IP address? go start run then typ in CMD then enter.. tthen ipconfig.. then type in what it says.. and have you tryed turning it off and on? ethernet adapter local area connection: connection-specific DNS Suffix : IP Address : 192.168.1.104 Subnet Mask : 255.255.255.0 Default Gateway : 192.168.1.1 |
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it's connected to just a regular router. already tried rebooting, letting windows repair the connection. Go into device manager and disable then re-enable the network card. Tried that, no good. Still doesn't connect. Local Area Connection Status says it's connected, but only received 1 packet, sent 53, but not doing anything now. |
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From the command line try PING 192.168.1.1 You'll get back success or failure. If you can do that your computer is doing it's thing and you can focus on the router (default gateway). ok, pinged, looks like it's working. said send and received 4 packets, lost 0. |
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Looking at the ethernet adapter settings, it's saying the network adapter is installed in pci slot 2, but the computer is hooked up with the onboard port thats on the motherboard. is there another card in it? nope, just a regular phone modem. I checked the other things you suggested, they are all set to automatic. |
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start-run-cmd type IPCONFIG /flushdns enter type ipconfig /registerdns is the ethernet card enabled? dont know where elst to point- reboot- try again (really) i would look at malwarebytes and scan plus virus scan did both of those, no go. I put malwarebytes on, but its not updated, again because i cant get on the web. it did find one thing that was removed, but the definitions are over 30 days old. gonna try to put avast on it as well, see if it finds anything. there is no separate ethernet card, it's just the onboard. it appears to be working, the computer says everything is working properly. |
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Put the firefox installer on a flash drive and install it on the computer so you can rule out any browser issue.
Also if you have a laptop, plug it into his cable to make sure the cable is correct from stat to finish. It doesn't happen often but I did in fact have a onboard NIC go bad yesterday on one of clients. It even had the light in the back on showing the cable was plugged in and getting a signal from the switch. Windows was telling me in everyway this card was working right but it just wouldn't get an IP address, even when I statically assigned one it just wouldn't talk. Installed new pci NIC and it was working again. Again, test the wire with another computer. |
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Since you were able to ping the default gateway - try to ping www.google.com from a command prompt.
It should resolve to an IP address. If it does - as least DNS is working properly. Since Google blocks ICMP traffic you won't get a reply. Your next point to resolution should be the router itself. If it's hooked to a modem for cable or DSL - validate that it's functioning properly. Do you have access to the router? If so - get into that config and try to ping anything on the public internet. That would be any network that is not a 10.x.x.x., 172.16.x.x or 192.168.x.x - as those are private non-routable addresses. If you can't ping anything from the router you found the issue. Odds are if you can ping the gateway - the 192.168.1.1 address the issue is at the router itself. Try running a traceroute to a known good public address. If that resolves - you have an IE config issue. You may also want to do a route print from a command line to validate you don't have a config sending all outbound traffic to another interface. Good luck Dean |
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Also, Go back into cmd and type 'ipconfig /all' without quotes Post what it says for DNS servers windows ip configuratuion host name : michaelhome Primary DNS Suffix : (its blank here) Node type: Unknown IP routing enabled: no WINS Proxy enabled: no Ethernet adapter local area connection: (blank here) Connection-Specific DNS suffix: (blank here as well) description: realtek RTL8139/810x Family Fast Ethernet NIC physical address: 00-19-d1-10-54-4f dhcp enabled: yes Autoconfig enabled: yes IP address: 192.168.1.102 subnet mask: 255.255.255.0 default gateway: 192.168.1.1 dhcp server: 192.168.1.1 DNS servers: 68.105.28.16 68.105.29.16 Lease obtained: Friday, jan 21, 2011 11:58:01 AM Lease expires: Saturday, jan 22, 2011, 11:58:01 AM |
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Sounds like it may be a name resolution issue. Look at your connection properties > TCP/IPv4, click Properties. Make sure the the listing for Preferred and Alternate DNS Server is identical to the one on the working connection. You might try setting it to the address of the router (probably 192.168.1.1), and if that doesn't work, try the Google Public DNS for testing, which is, I think, 8.8.8.8 |
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Quoted: Sounds like it may be a name resolution issue. Look at your connection properties > TCP/IPv4, click Properties. Make sure the the listing for Preferred and Alternate DNS Server is identical to the one on the working connection. You might try setting it to the address of the router (probably 192.168.1.1), and if that doesn't work, try the Google Public DNS for testing, which is, I think, 8.8.8.8 Yep, you can use 8.8.8.8 or 8.8.4.4 |
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Put the firefox installer on a flash drive and install it on the computer so you can rule out any browser issue. Also if you have a laptop, plug it into his cable to make sure the cable is correct from stat to finish. It doesn't happen often but I did in fact have a onboard NIC go bad yesterday on one of clients. It even had the light in the back on showing the cable was plugged in and getting a signal from the switch. Windows was telling me in everyway this card was working right but it just wouldn't get an IP address, even when I statically assigned one it just wouldn't talk. Installed new pci NIC and it was working again. Again, test the wire with another computer. this might be the issue. I plugged the laptop into the network cable in his computer, i get online no problem. plus it back into his, nothing. I might have an old network card at home i can install, hopefully that will work. will let you know in a few hours |
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Since you were able to ping the default gateway - try to ping www.google.com from a command prompt. It should resolve to an IP address. If it does - as least DNS is working properly. Since Google blocks ICMP traffic you won't get a reply. Your next point to resolution should be the router itself. If it's hooked to a modem for cable or DSL - validate that it's functioning properly. Do you have access to the router? If so - get into that config and try to ping anything on the public internet. That would be any network that is not a 10.x.x.x., 172.16.x.x or 192.168.x.x - as those are private non-routable addresses. If you can't ping anything from the router you found the issue. Odds are if you can ping the gateway - the 192.168.1.1 address the issue is at the router itself. Try running a traceroute to a known good public address. If that resolves - you have an IE config issue. You may also want to do a route print from a command line to validate you don't have a config sending all outbound traffic to another interface. Good luck Dean i pinged google from his comp, nothing. pinged it from my laptop using the network crod from his computer, got a good ping. looks like the onboard NIC bit the dust |
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welp, it has defeated me. Put the new card in, loaded the drivers, even disabled the other network deal in device manager, and it still won't connect. not even on my network at home. Time to have the boss call in the pros.
Thank you all for your help, I really do appreciate it |