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AR15.COM
2/4/2015 8:40:46 PM EDT
I have a WD 'My Passport', external HDD 1t for back-up that is not accessible.

Details...

It will spin up and a blue light will flash, then stay solid.

It is not recognized in Windows Explorer (no drive letter assigned), nor is it recognized in a DOS window.

It appears in the system tray, but with no drive letter.

In Control Panel > System > Device Manger > Properties - it shows as "This device is working properly".

In Control Panel > Admin Tools > Computer Management > Disk Management - it shows as 'Unknown/Unallocated/Not Initialized'

If I attempt to perform any actions on it (Initialize, online), I get the error message "The Request Could Not Be Performed Because of an I/O Device Error".

I downloaded and ran 'WD Data Life Guard Diagnostics' and got the error message "Too Many Bad Sectors Detected"

I've tried it on 3 different computers with the same results, tried a different cable and even tried accessing it through a Linux live CD...  same results.

Is this thing totally hosed?

Any chance of recovering data short of shipping it out to data recovery service?

2/4/2015 8:51:30 PM EDT
[#1]
Crack it open and put the drive in another USB enclosure and give it a try.
2/4/2015 9:26:27 PM EDT
[#2]
Toss it and get a new one.  You DO have a backup copy of your data, right?
2/4/2015 9:29:09 PM EDT
[#3]
Quote History
Quoted:
Crack it open and put the drive in another USB enclosure and give it a try.
View Quote



Same thing happened to me (same brand). Cracked it open and tried to put it in my tower...no go.
2/4/2015 9:29:28 PM EDT
[#4]
I just had the exact same problem with an external HDD.
Nothing I did worked

I wrote it off as toast - thank God it was backed up....
2/4/2015 9:29:41 PM EDT
[#5]
There are only so many sectors on a hard drive. When one goes bad, the system tries to move the data to a non-occupied sector.

No non-occupied sector? Too bad, so sad. You now have at least a corrupted file, and maybe a corrupted directory, or even a corrupted partition table.

In the future, leave some (I usually go with 10%) of the disc not used (not partitioned). This is called "over-provisioning" and is one way discs can give a longer lifetime.
2/4/2015 9:30:11 PM EDT
[#6]
Many WD externals require you to be running their proprietary software in order to access your data.  I struggled with this exact problem with an old drive at work until I got a copy of the software and it let me in.
2/4/2015 9:32:44 PM EDT
[#7]
Quote History
Quoted:
Crack it open and put the drive in another USB enclosure and give it a try.
View Quote


Thats a good way to make sure your data is lost. WD formats their external drives in a way that most other enclosures can't read.
2/4/2015 9:33:48 PM EDT
[#8]
Buy a mac.
2/4/2015 9:36:04 PM EDT
[#9]

Quote History
Quoted:


Buy a mac.
View Quote
Yeah, that's it - because their hard drives never fail....

 
2/4/2015 9:37:58 PM EDT
[#10]
Sounds like a dead drive, two is one one is none, hope you have a backup.