Warning

 

Close
Confirm Action

Are you sure you wish to do this?

Cancel Confirm
AR15.COM
10/2/2011 9:46:35 PM EDT
I have a desktop that is less than a month old that started freezing today whenever I started up a level of a graphic intensive game.  The cutscenes are fine, but when any real rendering happens, the screen freezes and nothing short of pressing the power button will fix it.  





CtrlAltDel doesnt work, and neither does CtrlShiftEsc.  Nothing is overclocked





After messing with it for a bit, I did a full clean install of Windows 7 64bit and its having the same issues





Does it sound like a bum power supply to you guys, or maybe video card?




ETA Last time I shut it off, when I hit the power button to turn it back on, it shut back down after about 3 seconds...





Specs:  CPU i5-2500k   GPU Geforce 560ti 1gb   Ram 8gb DDR3-1600   PSU 850w Thermaltake something or other

 
10/2/2011 9:47:29 PM EDT
[#1]
Tested with Deus Ex Human Revolution and Bad Company 2
10/2/2011 9:49:17 PM EDT
[#2]
What version of DirectX are you running? Up to date video card drivers? Nvidia has some beta drivers out that you should take a look at.
10/2/2011 9:49:20 PM EDT
[#3]
Is the fan spinning on the VC, and is the heatsink clean?
10/2/2011 9:55:25 PM EDT
[#4]



Quoted:


What version of DirectX are you running? Up to date video card drivers? Nvidia has some beta drivers out that you should take a look at.


The beta drivers were downloaded a couple days ago so that I could play BF3, but I rolled them back when I first started having this issue.  My Direct X is current too.



 
10/2/2011 9:56:18 PM EDT
[#5]



Quoted:


Is the fan spinning on the VC, and is the heatsink clean?


Its spinning and the heatsink is dust free.  None of the temperatures seem dangerous to me.



 
10/2/2011 9:57:55 PM EDT
[#6]
Guaranteed heat issue with graphics card. Could be chip creep as well, exacerbated by the heat. Fixable if you have the knowhow, a heat gun, and some aluminum foil.

EDIT: Oh, it's a new computer. Could still be heat/creep but I'd look into the warranty on the graphics card as that is the problem regardless.
10/2/2011 10:01:48 PM EDT
[#7]
My guess would be the graphics card.
10/2/2011 10:05:56 PM EDT
[#8]
The last time it froze and I had to power it down, when I started it back up, it shut back off after about 3 seconds.....





Then started up normally
10/2/2011 10:07:09 PM EDT
[#9]
Download Core Temp and see what your cpu temps are.

The shutoff 3 seconds after power on tells me either cpu is overheating, or PSU is bad.
10/2/2011 10:12:05 PM EDT
[#10]
Using a fan to blow air inside the open case ill usually tell you if it was an overheating issue.

. if you want to try some alternate drivers- check out Omega drivers.

http://www.omegadrivers.net/

Been around fro at least 5 or 6 years, and I've had good luck with them.
10/2/2011 10:13:05 PM EDT
[#11]
Could be a thermal issue. Take off the side panel and point a house fan at the case. It could also be a power supply under current. What are your specs? A small case can cause heat to build up.

My new build...

Asus P8Z68-V Pro
2600K
8 gigs corsairVengece
MSI 560 twin frozer
pc power and cooling 750  silencer
Corsair water cooling...

800D case...lots of room!
10/2/2011 10:14:20 PM EDT
[#12]
This

Quoted:
Download Core Temp and see what your cpu temps are.

The shutoff 3 seconds after power on tells me either cpu is overheating, or PSU is bad.


10/2/2011 10:14:45 PM EDT
[#13]



Quoted:


Download Core Temp and see what your cpu temps are.



The shutoff 3 seconds after power on tells me either cpu is overheating, or PSU is bad.


The average of each core is 37C





I used core temp while getting it to freeze and nothing got very high.  Its frustrating since I've been gaming on this thing pretty hard since I got it and its been awesome til now



 
10/2/2011 10:17:42 PM EDT
[#14]
The case is huge, Antec DF-85.  Lots of great airflow going through there with the million fans
10/2/2011 10:39:11 PM EDT
[#15]
Quoted:
Download Core Temp and see what your cpu temps are.

The shutoff 3 seconds after power on tells me either cpu is overheating, or PSU is bad.


This.  Any time I've ever had a pc lock up to where whatever is on the screen just freezes, and you have to force power off and restart, the CPU was over heating.  If it has good cooling, bad CPU.
10/3/2011 12:04:27 AM EDT
[#16]
remove all ram sticks but one
10/3/2011 12:39:33 AM EDT
[#17]
Find an overclocking utility for your graphics card and UNDERCLOCK by 10-15%.

If it works after underclocking you will know it is likely either a 1) defective card 2) power issue to the card 3) heat problem with the card.
10/3/2011 3:07:23 AM EDT
[#18]

pretty much impossible to troubleshoot unless you have a spare powersupply, memory and exactly video card... sorry
10/3/2011 3:20:51 AM EDT
[#19]
Quoted:
remove all ram sticks but one


And swap them all through the computer. The machine is spuriously failing POST.
Then I would look at the power supply.

Reseating the RAM could have a positive effect, but test them one stick at a time.

Are you running PHYSX on the CPU or the Video Card?
10/3/2011 4:29:41 AM EDT
[#20]
My WAG is power supply.
I had a similar issue and the PS cooked the video card.



.
10/3/2011 10:48:45 AM EDT
[#21]



Quoted:




pretty much impossible to troubleshoot unless you have a spare powersupply, memory and exactly video card... sorry


I have a 750w power supply in my other computer, would it help to pull it out and stick it in this one?



 
10/3/2011 10:50:21 AM EDT
[#22]
I have to turn off Avast when playing L2D2, known issue with no fix other than turning off the anti virus.
10/3/2011 11:08:02 AM EDT
[#23]
I'm gonna stick a gtx275 that I have in another computer in this one and see whats up
10/3/2011 11:10:22 AM EDT
[#24]
I'm leaning towards graphics cards or memory.  As one other person said, if you have multiple sticks of ram, take them all out but one.  If the same thing happens, take that one out and put another one in it's place so leaving you with still only one stick of ram.

if you happen to have a spare graphics card, see if you can use that or if you maybe have onboard video see if you can use that and have the same results.  IIRC, you may want to disable on board video if you running a graphics card as that could cause a conflict?  

I don't think heat is the issue.  Most new computers are pretty smart and if the heat is a problem, it shuts itself off before damage can be done.
10/3/2011 11:21:21 AM EDT
[#25]
If a component seriously overheated once, it will often become very sensitive to heat going forward.



Swap components until it stays up.
10/3/2011 11:22:01 AM EDT
[#26]
memtestx86



Also check the temps on the vid card if you haven't already.  
10/3/2011 11:31:55 AM EDT
[#27]



Quoted:


memtestx86



Also check the temps on the vid card if you haven't already.  


Actually just ran that exact same program last night, the memory is fine.  switched the sticks out too, to no avail.





All of the temperatures are fine, no overheating here.





Downloading new drivers for the 275 that I just plugged in, hopefully thats the issue.



 
10/3/2011 11:35:46 AM EDT
[#28]
*something* is overheating.  CPU, motherboard, ram, video card, PSU.  It doesn't have to be happening at a very high temp either, faulty components can do the same at what would be a fairly normal temp for a good part.
10/3/2011 11:38:38 AM EDT
[#29]
Mine did that with an nVida 250 card once I bumped the PCI bus speed to around 109/110 Mhz, Bumping it back down to 100Mhz fixed it, I can overclock the 485 without issue, though it's on a new ASUS motherboard.  The old motherboard could OC memory and CPU fine, but couldn't make a clean clock for the PCI bus.
10/3/2011 11:46:37 AM EDT
[#30]
Well, It worked just fine with the gtx275.





I bought it less than 30 days ago, so it still should be under warranty, thanks for letting me pick your collective brains