Posted: 4/11/2015 11:10:41 AM EDT
|
So I have a work email account that I need to access via my smart phone. They use outlook as the mail host.
I tried to add a new account on my Samsung note 4 and I get to the part about pop3, imap, or microsoft exchange. I tried each option but couldnt get it to work. Any help? |
|
Quoted:
Do you know if you have outlook web access setup? The server name for the Exchange option is probably the same as the server name for OWA. I opened the email setting online and saw something about allowing remote access. It wont let me click on anything. |
|
Quoted:
So I have a work email account that I need to access via my smart phone. They use outlook as the mail host. I tried to add a new account on my Samsung note 4 and I get to the part about pop3, imap, or microsoft exchange. I tried each option but couldnt get it to work. Any help? Does your company have a Microsoft Exchange Server or do they use Microsoft Office 365? ETA: what sort of errors are you getting? |
|
Quoted:
Does your company have a Microsoft Exchange Server or do they use Microsoft Office 365? Quoted:
Quoted:
So I have a work email account that I need to access via my smart phone. They use outlook as the mail host. I tried to add a new account on my Samsung note 4 and I get to the part about pop3, imap, or microsoft exchange. I tried each option but couldnt get it to work. Any help? Does your company have a Microsoft Exchange Server or do they use Microsoft Office 365? ? No clue. I dont know the difference. |
|
Quoted:
? No clue. I dont know the difference. Quoted:
Quoted:
Quoted:
So I have a work email account that I need to access via my smart phone. They use outlook as the mail host. I tried to add a new account on my Samsung note 4 and I get to the part about pop3, imap, or microsoft exchange. I tried each option but couldnt get it to work. Any help? Does your company have a Microsoft Exchange Server or do they use Microsoft Office 365? ? No clue. I dont know the difference. An Exchange server would be physical hardware at your company. Office 365 is web based. |
|
Quoted:
An Exchange server would be physical hardware at your company. Office 365 is web based. Quoted:
Quoted:
Quoted:
Quoted:
So I have a work email account that I need to access via my smart phone. They use outlook as the mail host. I tried to add a new account on my Samsung note 4 and I get to the part about pop3, imap, or microsoft exchange. I tried each option but couldnt get it to work. Any help? Does your company have a Microsoft Exchange Server or do they use Microsoft Office 365? ? No clue. I dont know the difference. An Exchange server would be physical hardware at your company. Office 365 is web based. ok. I honestly dont know. Our emails are not .live or .microsoft. They have the company info in them. |
|
Quoted:
ok. I honestly dont know. Our emails are not .live or .microsoft. They have the company info in them. Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
So I have a work email account that I need to access via my smart phone. They use outlook as the mail host. I tried to add a new account on my Samsung note 4 and I get to the part about pop3, imap, or microsoft exchange. I tried each option but couldnt get it to work. Any help? Does your company have a Microsoft Exchange Server or do they use Microsoft Office 365? ? No clue. I dont know the difference. An Exchange server would be physical hardware at your company. Office 365 is web based. ok. I honestly dont know. Our emails are not .live or .microsoft. They have the company info in them. Do you have any co-workers getting email on their phones? Some companies don't allow work mail on personal phones. |
|
Quoted:
Dude. She is impossible to get a hold of. Quoted:
Quoted:
Dude, talk to whoever takes care of your IT systems.  Dude. She is impossible to get a hold of. If on a weekend, yea your lack of planning doesnt mean she should drop everything for you. if you mean during the work week let your management know that IT isnt filling its obligations. |
|
Quoted:
If on a weekend, yea your lack of planning doesnt mean she should drop everything for you. if you mean during the work week let your management know that IT isnt filling its obligations. Quoted:
Quoted:
Quoted:
Dude, talk to whoever takes care of your IT systems. Dude. She is impossible to get a hold of. If on a weekend, yea your lack of planning doesnt mean she should drop everything for you. if you mean during the work week let your management know that IT isnt filling its obligations. I thought IT should be available 24/7? Yes I realize its the weekend. IT gal is by herself and swamped. |
|
Quoted:
Ill try that. Quoted:
Quoted:
Log into your mail from your computer. You should be able to view your account properties. I will tell you which email protocol you are using (i.e. POP, IMAP etc.) Ill try that. I found a link under settings that lists pop3, imap, and smtp. All say unavailable. |
|
Quoted:
I thought IT should be available 24/7? Yes I realize its the weekend. IT gal is by herself and swamped. Quoted:
Quoted:
Quoted:
Quoted:
Dude, talk to whoever takes care of your IT systems. Dude. She is impossible to get a hold of. If on a weekend, yea your lack of planning doesnt mean she should drop everything for you. if you mean during the work week let your management know that IT isnt filling its obligations. I thought IT should be available 24/7? Yes I realize its the weekend. IT gal is by herself and swamped. She should take 30min and create a how to for getting phones setup on company email if shes so busy. Or maybe thats why shes so busy? 
|
|
Quoted: Dude. She is impossible to get a hold of. Quoted: Quoted: Dude, talk to whoever takes care of your IT systems. Dude. She is impossible to get a hold of. Sorry, but that is the ONLY correct answer. Talk to your manager if you aren't getting good service from IT. |
|
Quoted:
I found a link under settings that lists pop3, imap, and smtp. All say unavailable. Quoted:
Quoted:
Quoted:
Log into your mail from your computer. You should be able to view your account properties. I will tell you which email protocol you are using (i.e. POP, IMAP etc.) Ill try that. I found a link under settings that lists pop3, imap, and smtp. All say unavailable. What version of Outlook are you using? |
|
Quoted:
Sorry, but that is the ONLY correct answer. Talk to your manager if you aren't getting good service from IT. Quoted:
Quoted:
Quoted:
Dude, talk to whoever takes care of your IT systems. Dude. She is impossible to get a hold of. Sorry, but that is the ONLY correct answer. Talk to your manager if you aren't getting good service from IT. Not gonna work. I feel bad for the gal. Just the nature of the beast. |
|
Quoted:
What version of Outlook are you using? Quoted:
Quoted:
Quoted:
Quoted:
Log into your mail from your computer. You should be able to view your account properties. I will tell you which email protocol you are using (i.e. POP, IMAP etc.) Ill try that. I found a link under settings that lists pop3, imap, and smtp. All say unavailable. What version of Outlook are you using? I click on our link and it goes to the Outlook Web App where I log in. |
|
Quoted:
I click on our link and it goes to the Outlook Web App where I log in. Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
Log into your mail from your computer. You should be able to view your account properties. I will tell you which email protocol you are using (i.e. POP, IMAP etc.) Ill try that. I found a link under settings that lists pop3, imap, and smtp. All say unavailable. What version of Outlook are you using? I click on our link and it goes to the Outlook Web App where I log in. Looks like you are stuck contacting your IT person or a co-worker for the settings. Find Your Server Settings |
|
Looks like you are stuck contacting your IT person or a co-worker for the settings. Find Your Server Settings OK. Thanks for your help |
|
Quoted: Not gonna work. I feel bad for the gal. Just the nature of the beast. Quoted: Quoted: Quoted: Quoted: Dude, talk to whoever takes care of your IT systems. Dude. She is impossible to get a hold of. Sorry, but that is the ONLY correct answer. Talk to your manager if you aren't getting good service from IT. Not gonna work. I feel bad for the gal. Just the nature of the beast. Well, good luck. I suspect you are going to find that your email server is not accessible from outside of the company network. |
|
Quoted:
Well, good luck. I suspect you are going to find that your email server is not accessible from outside of the company network. Quoted:
Quoted:
Quoted:
Quoted:
Quoted:
Dude, talk to whoever takes care of your IT systems. Dude. She is impossible to get a hold of. Sorry, but that is the ONLY correct answer. Talk to your manager if you aren't getting good service from IT. Not gonna work. I feel bad for the gal. Just the nature of the beast. Well, good luck. I suspect you are going to find that your email server is not accessible from outside of the company network. There are guys who get it on their smart phones. Even if I could forward it onto my gmail I would be happy. |
|
if your company has any common sense they wouldn't allow non company networked devices to access their systems including email. I have to use a VPN to access mine and my device, a laptop in my case, has to be encrypted, have anti-virus running, other types of security software |
|
Quoted:
if your company has any common sense they wouldn't allow non company networked devices to access their systems including email. I have to use a VPN to access mine and my device, a laptop in my case, has to be encrypted, have anti-virus running, other types of security software Lol. Common sense and my co dont belong in the same sentence. |
|
Quoted:
if your company has any common sense they wouldn't allow non company networked devices to access their systems including email. I have to use a VPN to access mine and my device, a laptop in my case, has to be encrypted, have anti-virus running, other types of security software With "an" IT person, this sounds like a small company. Level of security is a combination of level of threat vs what the company can afford. There are bigger threats to the company network than a guy getting his mail on his phone which is utilizing authentication. |
|
Quoted:
With "an" IT person, this sounds like a small company. Level of security is a combination of level of threat vs what the company can afford. There are bigger threats to the company network than a guy getting his mail on his phone which is utilizing authentication. Quoted:
Quoted:
if your company has any common sense they wouldn't allow non company networked devices to access their systems including email. I have to use a VPN to access mine and my device, a laptop in my case, has to be encrypted, have anti-virus running, other types of security software With "an" IT person, this sounds like a small company. Level of security is a combination of level of threat vs what the company can afford. There are bigger threats to the company network than a guy getting his mail on his phone which is utilizing authentication. Bingo |
|
Then you are using exchange, you can try using mail.companyname.com but it might be something like mobile.companyname or remote.companyname.
There are far to many options to tell you exactly what it is. You can try downloading the Outlook app from the play store. It uses autodiscovery to help sign your in. If that doesn't work you are going to need to email your IT person. I know she said she's busy, but if she's to busy to help with this you need to hire another IT person to help her. Or she needs to do a better job documenting these things for your company so that people don't have to call her and can refer to the documentation. |
|
Quoted:
Then you are using exchange, you can try using mail.companyname.com but it might be something like mobile.companyname or remote.companyname. There are far to many options to tell you exactly what it is. You can try downloading the Outlook app from the play store. It uses autodiscovery to help sign your in. If that doesn't work you are going to need to email your IT person. I know she said she's busy, but if she's to busy to help with this you need to hire another IT person to help her. Or she needs to do a better job documenting these things for your company so that people don't have to call her and can refer to the documentation. Copy. Thanks |