Posted: 3/27/2011 4:46:28 AM EDT
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I'm having issues with my high speed Internet, the speed varies wildly. I was on the phone with tech support and the woman said I had excessive packet loss when she was looking at my modem so a comcast tech come out and he replaced the DOCSIS 3 modem, but the issue remains. I've confirmed the wireless router is working properly as disconnecting it and going direct through the modem has not resolved the issue. I tracked speeds yesterday and got downloads of anywhere from 0.67mps to 16.40mps, however, upload speed was consistent at about 6mps. I'm getting faster speeds early in the morning and later at night, slower during the day. This is leading me to believe the issue is not with my equipment or lines, but the comcast servers?? Would this be indicative of something like an overloaded server? Any ideas? TIA.
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I've been a comcast customer for 15 years, its still the fastest but affordable option where I am.
historically, comcast will NEVER admit a problem with their service from the get-go, its always something inside your house. cable is a shared asset.. your neighbors might like pr0n more than you do and could be hogging some of the local BW check your end and stand your ground |
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Quoted:
I've been a comcast customer for 15 years, its still the fastest but affordable option where I am. historically, comcast will NEVER admit a problem with their service from the get-go, its always something inside your house. cable is a shared asset.. your neighbors might like pr0n more than you do and could be hogging some of the local BW check your end and stand your ground My thoughts also - what's bumming me out is I ordered MLB TV and am going to run it through a Boxee so I can get HD MLB. Considering the speed I'm getting, that plan may not work. My neighboorhood is full of houses with multiple kids, so we're all on-line throughout the day. There's 3 in my house as well as my son's friends all playing WOW at once. Anyways, any good questions I can ask the tech that would point towards a server overload issue? |
| you can get into the terminal and use the traceroute command to see where any delays are happening |
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I was having inconsistent speed and dropped connections, along with packet loss. You just have to get the correct tech on the phone. Ask them to move up the tier for the service level. This started for me when service changed from 1.2 M to 12 M.
In my case, on the dedicated DSL line, they had to install a filter. If you have cable or DSL, you need to have a tech measure the db level and noise on your line to insure they are providing the signal you are paying for. Getting the first line operator to understand this is impossible. Ask for a supervisor if you have to. |
| Comcast sent a service tech out to the house; he was extremely helpful. He took the time to listen then he started his troubleshooting routine. Long story short, I have RG-54 cable in the house and a TV in every room so I needed to add a drop amp to ensure signal to run the digital channels. I used an Electroline EDA-FT 08100 8-port zero return path amp to boost the signal. Even though this is a zero return amp, I still split the Internet cable off and did not run it through the amp. The tech tested the noise on the Internet line and it was over 40db. He tested each of the TV lines and found three that were pumping noise back into the system. He installed a bullet filter on each and resolved the noise issue. The larger issue is that the RG-54 lines are just no good (at least the three that are putting out the noise). I guess I have a new job now to start pulling RG-6 through the house! |