Posted: 4/24/2012 2:02:51 PM EDT
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My wife and I have had directv service for approx. 9 months and are in a 2 year contract with them. We just recently decided to buy a house and try and take advantage of their "mover's deal" which includes Whole-Home DVR and Free Movie channels for a few months. I was really only interested in the DVR as we don't have it and wanted to upgrade. After being on the phone for a short amount of time I found that I was unable to upgrade because I needed to spend $200 to upgrade to a DVR reciever so I just settled for the move.
All in all I was unable to upgrade or get anything for free, however they are going to charge me $130 just to move my DirecTV service across town!!! Needlss to say, I am very unhappy as a directv customer and I wish I was no longer under contract. |
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While the product is pretty damn good, customer service and contracts utterly suck ass.
Currently trying to work through a cluster fuck with Directv on behalf of a client. They sent two of the wrong receivers the first time, I called and asked to return the wrong ones and order the correct parts, also adding another receiver. They charged $99 ea for the 3 receivers that I needed, when they arrived they were the wrong ones again! Called and bitched and their response was "we cannot guarantee specific equipment". I need specific equipment (the tiny HD receivers) because we are putting them behind wall mounted tvs. Had to go and spend another $300 to get the correct ones via a distributor. So now I have $500 in unused satellite equipment sitting in my garage that nobody at Directv wants to deal with. I can hardly wait to give them another call, wade through the bullshit phone system and see if I win the mouth breather CSR lottery and get somebody who understands exactly what the hell I am trying to accomplish. |
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Quoted:
While the product is pretty damn good, customer service and contracts utterly suck ass. Currently trying to work through a cluster fuck with Directv on behalf of a client. They sent two of the wrong receivers the first time, I called and asked to return the wrong ones and order the correct parts, also adding another receiver. They charged $99 ea for the 3 receivers that I needed, when they arrived they were the wrong ones again! Called and bitched and their response was "we cannot guarantee specific equipment". I need specific equipment (the tiny HD receivers) because we are putting them behind wall mounted tvs. Had to go and spend another $300 to get the correct ones via a distributor. So now I have $500 in unused satellite equipment sitting in my garage that nobody at Directv wants to deal with. I can hardly wait to give them another call, wade through the bullshit phone system and see if I win the mouth breather CSR lottery and get somebody who understands exactly what the hell I am trying to accomplish. are they dvr receivers? i need |
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Quoted: My wife and I have had directv service for approx. 9 months and are in a 2 year contract with them. We just recently decided to buy a house and try and take advantage of their "mover's deal" which includes Whole-Home DVR and Free Movie channels for a few months. I was really only interested in the DVR as we don't have it and wanted to upgrade. After being on the phone for a short amount of time I found that I was unable to upgrade because I needed to spend $200 to upgrade to a DVR reciever so I just settled for the move. All in all I was unable to upgrade or get anything for free, however they are going to charge me $130 just to move my DirecTV service across town!!! Needlss to say, I am very unhappy as a directv customer and I wish I was no longer under contract. Contact customer retention, Talk to them, tell them you are very dis-satisfied and you may get free DVR and Move. Worked for us, just told them that we were going with Dish Network.
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Why the hell do you have to pay anything to move it? Take it with you and set it up at your new home. It's not that hard. 
I put my dish on the deck railing out back. So when the snow sticks to it I can just open the door, take a few steps and hit it with the broom. 
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