Posted: 4/22/2006 11:43:39 AM EDT
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[rant on] My beloved QuietShootr researched and purchased a kick-ass sewing machine for me about a year and a half ago. This machine also does embroidery and to enhance that feature, he also bought 4 other pieces of software so that I could sew and embroider to my heart's desire. Well, after having the embroidery unit in twice for repair, I have NEVER been able to get the *&^^%$^%#$ thing to work right. It drags across the fabric like a Neatherthal putting his woman back in the cave to make sammiches. The first time I took it in, they said that it was a problem with the tension. The second time they said it was me and basically there was nothing wrong with the machine. Now, this time, he walks in there and tells them that there is something wrong, its not me and they had better fix it for free. And now girls, get this, they run it for about 2 minutes and figure out that yes, it is broken and sure, Mr. QuietShootr, we'll fix it for free! Why, for the love of all that is holy, won't these women listen to me??? He doesn't even know how to plug the damn thing in, but yet they listen to him?!?! I would have expected this from a car dealership or something, but come on, the sewing machine place crowded with old bitties and partials?? GRRRRRRRRRRR!!!! [/rant off] |
Imagine that
No offense ML, but I think they're just a little more intimidated by QS than they are you (although I wouldn't want to get on your bad side - I've seen you make people wince around here. I admire that.  )And btw, the Neanderthal metaphor had me laughing for quite a while. |
Hey! I can totally be scary! I make kids cry in storytime all the time! Sheesh... 
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What brand of Machine are you having problems with? In regards to husbands having better customer care, you have to remember in the sewing circles, most of the woman are stay home mom's, with the husband really paying for all the goodies (read you don't want to piss off the money, and have him make her take the buckets of money she dumps annually somewhere else). If I had to guess, I would say that no less than $20,000 in the last year alone of my paychecks has gone towards sewing supplies that I don't do, and that’s not even counting the new Bernina serger that just seemed to show up next to the other Bernina machines already on the sewing tables when I got back from my second trip from last out. Really didn't mind the sewing stuff since it was getting used, but the Bright red Kitchen aid mixer that was on the counter in the kitchen for two years, and still brand new (never used) was a bit over the top. A photo of the counter top albatross that the bowl served as a popery dish/recipe holder (and yes, fully loaded with all the goodies). 
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Dano, It's a Viking. And, I think you are correct and that they don't want to piss off the money man, but it is still annoying as hell! Speaking of Berninas, my mother-in-law has one that has NEVER been out of the box. It makes me cry just thinking of it all alone and threadless...  Now, about the mixer, I have one of those too! (It's pink of course!) I will bake stuff we won't eat just as an excuse to use it! Here's your solution to getting her to use it: Just tell her that she can't get any more fabric until she uses the mixer! (Then run and hide!) 
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Hmmm...I'm sorry you're having problems with your machine. I work for a Viking dealer and we've NEVER treated customers like that. My suggestion to you would be to email or call the corporate office and let them know how you were treated and that if it continues, you will be taking your business elsewhere. Believe it or not, any negative feedback from customers is taken care of as quickly as possible. It sounds like the cog in your embroidery arm is hung. I do believe that if a machine/unit has gone to repair 3 times and the problem still exists, then the item is replaced with a new one. Have they sent it off twice, or have you just taken it in two times? |
This is the second time it has been sent, so we'll see. I didn't send it in the second time I complained because they said I was the problem. This time the lady at the store said that it seemed like there was a screw in the top of the shank missing, but they didn't have any Roses in the store to compare it to. If they should replace it, what would I get since they aren't making the Rose anymore? I heard that the new machine (I can't remember the model name) isn't as nice as the Rose. As a funny aside, I was playing with the Color PictureStitch thing the other day for the first time and I didn't think it was working right, so I stopped it about 3/4 of the way through...then, later I took the hoop off and figured out that the picture is on the bottom! So, I wasted a ton of thread and have a partially cool cross stitch picture of our dog Cooper.
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They won't replace the machine itself, since there's apparently nothing wrong with it. The embroidery arm seems to be the problem. If it was a brand new machine when he bought it, and after you've sent the arm in for repair 3 times and it still doesn't work, they SHOULD replace it with a new arm at no charge. Since the Rose is now discontinued, I believe that the Scandinavia 400 embroidery arm is what it would be replaced with. I'm not 100% sure on this, but I think that's correct. The Scan 400 replaced the Rose, the Scan 300 replaced the Iris. Regardless of the Rose being discontinued, parts are still available for another 20 years, so don't worry.  I started off with an Iris, then bought a Designer I. I had a problem with it from the get go, and I took it up to the store twice to see if it could be fixed. They said it was me, not the machine (I hated that old bitty, glad she's gone). I went to a class one day and the district manager happened to be in town. I mentioned to her that I hated my machine and I wished I had the lesser one back because it worked much better. She gave me a brand new DI on the spot and sent me on my way, just so I'd quit telling other people that I wasn't pleased with their top of the line machine. This was long before I ever worked there, too. Thank God she doesn't remember! ETA: I finally traded the DI in for an SE when it came out last year. I'd get rid of The Mr. before I got rid of that machine. He knows it, too.
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What, you mean that there are still women that cook??????? I have been lead to believe womens version of cooking, just meant that they handed the joint account credit card to the waiter. Note: She burnt up/destroyed over a grand in pans until I got to the point that she was no longer allowed near the stove, much less cook in my kitchen years ago. I still have the ceramic plating on one burner were she "three mile island" a pan to the electric coil by leaving in on high over night after boiling water and not turning the burner off until morning. But, the best one was dropping a plastic strainer back into a SS deep pot still on the burner boiling water, and not "Noticing" the problem until the smoke detectors kicked off. As a guy, I have to say if we don't want to do something, we just do it badly enough the first time that you won't ask us to do it a second time. But you women, you will destroy items until we get so afraid/feed up with replacing them; you get banned form the immediate area as a whole. |
Um, NO!  And Sp1, it is not the embroidery unit that is messing up, its the actual machine. I am hopeful that they can fix it because I have heard that the Scans are not nearly as nice as the Rose. |