Posted: 8/15/2005 3:05:28 PM EDT
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I was wondering what member's experiences have been with Newegg.com. I have used them twice in the last few years and both times they were spot on, quick shipping and no problems whatsoever. The reason I am asking this is that my older brother refuses to do business with Newegg at all based on some bad stuff that a co-worker of his heard from a friend. IMO this is a pretty thin lead to bash a company over. So I figured id ask what yall think about newegg. What say you 
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| 4 out of my 5 purchases with them were flawless. On the other one, I got a bad dvd burner. Called them up & was given a RMA # with no hassle. I returned it and they shipped me a new one the next business day after they received my return. In short, great prices, great site (I use the customer reviews all the time), fast shipping, great customer service. I'll continue to use them. That's my $.02 |
| I've bought about 5k of stuff this month so far and just placed another order. in fact all of my computer stuff comes from them with the exception of some little things like cables and such that i buy locally at micro center. the only problem i have had was a DOA mb that i just rma back to them today. it's hard to find stuff cheaper then newegg on a regular basic. they have my trust. mmk Edited to add: i'ld like to know what the co-worker was saying. mmk |
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They are good , and I have bought tons of stuff from them but every once in a while you will get something that's been returned by someone else . The three times it has happened with me there were pieces missing or damaged . They RMA'd it without question , but it still strikes me as a little bit shady . Especially since the boxes were clearly opened , one was sealed with postal tape and still had the customers note in it  |
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At work we've ordered from them about 60 times so far. We placed our first order before they even had a web site. A friend that lived in City of Industry, CA recommended them. IIRC that was Feb 2000. A few years ago they were great. The shipped quickly, and the prices were the best. Now that they've jacked-up their prices, they're not as good to buy from. Also, we got screwed badly once by them for something we paid for with a company check. The other 60 or so times we've ordered from them have gone fine, so we continue to buy from them, but if I find somewhere else that someone I trust recommends, I'll try them rather than buying from Newegg. Newegg has lost a lot of customers with problems here and there and with their higher prices the past couple of years. In my opinion, they're still the best, but they're not nearly as close to perfect as they were 3+ years ago.z |
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Fool me once, shame on you. Fool me twice, shame on me. I ordered from them twice, and gotten screwed both times. No more newegg for me. Order one: router and a couple of network cards for my parents. CC charged immedietly. Stuff actually backordered. Two weeks later, CC charged a SECOND time when it actually shipped. Had to call Visa and have them deal with it, the newegg people basically told me "sorry, the computer did it and we can't change it" Order two: compact flash memory cards. Ordered three. Two arrived. Third one on backorder. Needed the card right away, not "in 3-4 weeks", so I called to cancel the order for the third card. customer service says "ok, no problem". CC never refunded for price of third card. Visa involved AGAIN. I've heard lots of good stuff about them.........three or four years ago. Since then, I've heard less and less good and more and more bad about them. |
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Newegg's been great in my experience, except for one very major flaw. I just ordered a Seagate hard drive from them. When I received it, I found that they had merely wrapped the drive in two (2!! what good does that do?) layers of bubble wrap and stuck it inside a box filled with packing peanuts. The drive worked, yeah, but I looked online and found that I was lucky to have received a working drive. Western Digital, Maxtor, and Seagate all have a big warning on their RMA page saying "DO NOT SHIP A HARD DRIVE IN BUBBLE WRAP, PACKING PEANUTS, NEWSPAPER, ETC." There were also a lot of stories on forums about how people received hard drives from Newegg that were DOA thanks to the piss-poor packaging. Newegg is good if you're not gonna buy a hard drive. |
| Oh, I wasn't talking about the fact that it didn't come in a box like a retail. I know the difference between OEM and retail. I'm saying that the way they ship them, they're increasing the risk of damage to the hard drive. Ever order a drive from ZZF? The packaging is way superior. Hell, when I got an RMA for a broken Western Digital drive a few years back, the rep I spoke with specifically told me that packing peanuts are not good enough and that I would receive a "hard drive mailer" to send my dead drive in. Lo and behold, along with my replacement drive, I received a box with a plastic insert that was molded to fit the drive with no extra room. |
I just received a Seagate drive from Newegg with the plastic contraption you're talking about. Maxtor always said you had to have 2 inches of foam surrounding their drives for RMA. |