Posted: 12/18/2013 12:41:05 PM EDT
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Gents, I know this isn't exactly the forum for this, but trying to reach out to people with some audio know-how.
I have a 6,000sqft office that we are going to be using as a call center. I would like to set it up with some ceiling speakers for background music. Do any of you have experience with this, and if so, do you recommend any particular speakers/amplifier? I'm going to mount these into drop ceiling tiles and run all of the cabling back to a central office. |
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Quoted: Gents, I know this isn't exactly the forum for this, but trying to reach out to people with some audio know-how. I have a 6,000sqft office that we are going to be using as a call center. I would like to set it up with some ceiling speakers for background music. Do any of you have experience with this, and if so, do you recommend any particular speakers/amplifier? I'm going to mount these into drop ceiling tiles and run all of the cabling back to a central office. I would highly recommend against pumping music into a/the call center BTDT. 1) The music will be irritating to at least some of the agents on the floor and will drive associate satisfaction down for those it irritates. 2) Rotating the music just shift who does not the current selection 3) It's a call center - they are lound enough as it is - to overcome the noise you have to pump the music the poor agent under the speaker is blasted while others barely hear 4) Customers under the agent in number 3 will hear the music Since this is a call center you are having professional white noise pumped into the environment right? That helps keep the roar of calls less distracting across the floor. It is more imortant for white noise to be pumped into the environment than music. Let the agents utilize ONE ear bud from their ear buds to listen to an ipod or radio - that will give them more associate satisfaction. It must be limited to ONE since the other is for thier ear pice. Hope this helps, if ou need more specifics post up./ |
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Quoted:
We're putting in the sound system because the call center employees wanted it. I came up through this call center, it needs this. Specifics I need are speaker and receiver recommendations. Do you have a paging system already? If you do most phone systems/paging amps have build in Background music ports. |