Posted: 8/29/2006 9:41:19 PM EDT
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I had a student come int today with this problem. We allow Macs on campus and set them up for our network but thats it. A kid comes by and had Office installed with a CD key another student was using. Everytime he tried to us it, it gave a message that so and so was already using a copy at that time. He goes and buys a new retail version of Office. He still gets the same problem. I asked if he uninstalled the old one first and he says yes. I asked him how and he said he dragged the office folder to the trash. What should he have done to uninstall the old one and what will make it use the right copy? thanks to anyone who can help. |
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haha, i dont know mac to well other than networking them.... but yeah your suppose to uninstall it through what ever mac uses for add remove programs. same goes for old driver packages expecially for video cards for pc and mac. if its still in the trash bin he might want to restore it. the problem is the serial is still in the registry and it needs to be removed. you can do it manualy im sure... i could tell you how to for PC but for mac i have no clue. funny because windows xp gives you a warning that it wont uninstall the program if you go and try and delete the folders. I allways figured it was something taken from mac os.  ETA: just tell him to remove the software useing uninstall and if there are any registry cleaners avail for mac... might want to run one of those. then reinstal office, and its odd that it says its being used on the network, i have seen office packages that allow a 2 cpu licence (all do that i have come acrost) will work on the network together. |
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Moving stuff to the trash is actually the appropriate way in some instances. For Office according to what I've read there should be an uninstall tool in the "Additional Tools" folder inside the Microsoft Office 2004 folder. Now if he deleted it of course that wouldn't be there but if it lets him reinstall it should come back. The install should ask for a CD key so it's odd that he would still be having a problem. OS X does not have a 'registry', that's a Windows thing. eta: Have him try some of the steps listed at the bottom of this page: www.entourage.mvps.org/install/cdkey.html |