Posted: 9/29/2002 6:46:51 AM EDT
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I get my mail thru Mailwasher which processes out spam and possible viruses, then I launch Outlook. Last night and still this morning all I get is the Outlook blank screen and the cursor remains an hourglass. Everything else works fine. Help? |
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When you start Outlook Express, the program may stop responding and your pointer may appear as an hourglass. This looks promising [url]http://support.microsoft.com/default.aspx?scid=kb;en-us;Q259927[/url] Follow this procedure carefully as you'll be in the registry - key names have to match their instructions exactly or you're in the wrong location. WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. |
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Did you try what Paul said? Look: support.microsoft.com/default.aspx?scid=kb;en-us;Q259927 OLEXP: Outlook Express Stops Responding and Your Pointer Appears as an [b]Hourglass[/b] The information in this article applies to: Microsoft Outlook Express 5, 5.01, 5.5 for Windows 98 Microsoft Outlook Express 5, 5.01, 5.5 for Windows 98 Second Edition For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base: Q257824 OL2000: Differences Between Outlook and Outlook Express IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: Q256986 Description of the Microsoft Windows Registry SYMPTOMS [b]When you start Outlook Express, the program may stop responding and your pointer may appear as an hourglass. [/b] CAUSE One cause for this problem may be damaged information in your Identity ID Number registry subkey. RESOLUTION WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To resolve this problem, use Registry Editor to export, delete, and then import the Identity ID Number subkey registry information for each of your identities. When you use this procedure, you preserve user settings, account settings, address books, and message stores. How to Export and Delete the Identities Quit all programs. Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate the following registry subkey: HKEY_CURRENT_USER\Identities\ Identity ID Number NOTE: There is one subkey for every identity. Follow these steps for each identity. The Identity ID Number subkey takes the form of an alphanumeric string, such as: {C099C720-F752-11D2-87CB-00C04FADCFBE} In the left pane, click the first \Identities\ Identity ID Number subkey in the tree, and then note the user name data in the right pane. On the Registry menu, click Export Registry File. In the File name box, type the user name that you noted in step 5. In the Save in box, click Desktop, and then click Save. Repeat the previous steps to export each Identity ID Number subkey. After you export each Identity ID Number subkey, right-click the Identity ID Number subkey in the tree, and then click Delete. When you are prompted to delete the key, click Yes. Delete the main Identity key, HKCU\Identities. Quit Registry Editor. |