Posted: 4/24/2003 11:56:07 AM EDT
| I've got a laptop running XP Pro that keeps rebooting. It momentarily flashes to a blue screen with text, but it's not there long enough to read. When it reboots it says the computer has recovered from a fatal error, it says it is a device driver but can't identify which one. I've updated all of the drivers to XP drivers. Is there a log somewhere that will list that message? I tried event viewer but it wasn't there. |
| i am not a computer pro, but I have seen some anti-virus software that causes problems after (and sometimes during) the lease is up. these somehow go in and do something to your drivers. my laptop kept freezing up and I remembered somebody mentioning the driver/anti-virus thing before, when i uninstalled it, i no longer had the problem. |
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hit the window key (between the CTRL and ALT left of the keyboard) Hold it and press Pause/break. The system properties window comes up. Go to the Advanced tab. Find the Startup and Recovery box. Click the Settings button. Find the System Failure section. Uncheck the Automatically Restart. Then when you get the BSOD again, it should stop. Read it and find out what it says. |
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Quoted: hit the window key (between the CTRL and ALT left of the keyboard) Hold it and press Pause/break. The system properties window comes up. Go to the Advanced tab. Find the Startup and Recovery box. Click the Settings button. Find the System Failure section. Uncheck the Automatically Restart. Then when you get the BSOD again, it should stop. Read it and find out what it says. Much thanks. I'll try that tonight. |
| I've seen this problem almost a thousand times, and it was always the same problem. AMD processors run hot. If you have an AMD Athlon or Duron processor, you may need to upgrade your cpu cooler. If it has an Intel processor, I would say the problem is most likely a hardware conflict in one of the major system parts. Maybe the video card/processor or maybe the chipset drivers. |
| I swapped the RAM to the other slot, it hasn't rebooted yet. It sometimes goes days without rebooting though. It's an Intel PIII 800 mhz. I'll have to get into the cmos to check the temp. It is a used laptop so it could be just about anything. I'm still waiting for the orignal message to come back. |
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Just locked up on me. Here's the message I get from Microsoft: Error Caused by a Device Driver Thank you for submitting an error report to Windows Online Crash Analysis. Unfortunately, we cannot provide you with specific information about how to resolve this problem at this time. The information that you and other users submit will be used to investigate this problem. Analysis A device driver installed on your system caused the problem, but we cannot determine the precise cause. Getting Help Depending on which situation is applicable to you, do one of the following: If this problem occurred after you installed a new hardware device on your system, the problem might be caused by the driver for the device. If you know the manufacturer of the device, contact the manufacturer's product support service for assistance. Some software, such as firewall and anti-virus software, also installs drivers. If this problem occurred after you installed new software, the software might have installed a driver that caused the problem. If you know the manufacturer of the software, contact the manufacturer's product support service for assistance. If you don't know the driver's manufacturer and need help diagnosing and resolving this problem, contact your computer manufacturer's product support service. Updated drivers might be available on the Microsoft Windows Update Web site. At Windows Update, you can have your computer scanned and, if there are updated drivers available, Windows Update will offer a selection of drivers that you might be able to use. To learn more about updated drivers that might be available, visit Microsoft Windows Update. For information about Microsoft support options, visit Microsoft Product Support Services. You can track this error report by clicking the Track this error report link. If you choose to track your error report, you will be notified of resolutions to this problem as they are identified. |
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I have these to red X's in the event viewer: System Error Event ID 1003 Error Code: 1000008e, parameter1 c0000005, parameter2 00000000, parameter3 fa4e781c, parameter4 00000000. That was right at the time it locked up. About 6 min prior to that, a CD Rom Error Event ID 7: The device, \device\CdRom0, has a bad block. Does any of that mean anything? |
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Here's some more info from System Information: Conflicts/Sharing I/O Port 0x00000000-0x00000CF7 PCI bus I/O Port 0x00000000-0x00000CF7 Direct memory access controller I/O Port 0x000003C0-0x000003DF Intel 82443BX Pentium(r) II Processor to AGP Controller I/O Port 0x000003C0-0x000003DF ATI 3D RAGE LT PRO IRQ 5 Intel(r) 82371AB/EB PCI to USB Universal Host Controller IRQ 5 DAVICOM 9102-Based PCI Fast Ethernet Adapter IRQ 5 CMI8738/C3DX PCI Audio Device IRQ 5 O2Micro OZ6832/6833 CardBus Controller IRQ 5 O2Micro OZ6832/6833 CardBus Controller Memory Address 0xA0000-0xBFFFF PCI bus Memory Address 0xA0000-0xBFFFF Intel 82443BX Pentium(r) II Processor to AGP Controller Memory Address 0xA0000-0xBFFFF ATI 3D RAGE LT PRO I/O Port 0x000003B0-0x000003BB Intel 82443BX Pentium(r) II Processor to AGP Controller I/O Port 0x000003B0-0x000003BB ATI 3D RAGE LT PRO Memory Address 0xDC000000-0xDFFFFFFF Intel 82443BX Pentium(r) II Processor to AGP Controller Memory Address 0xDC000000-0xDFFFFFFF ATI 3D RAGE LT PRO I/O Port 0x0000D000-0x0000DFFF Intel 82443BX Pentium(r) II Processor to AGP Controller I/O Port 0x0000D000-0x0000DFFF ATI 3D RAGE LT PRO |
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IRQ's IRQ 0 System timer OK IRQ 1 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard OK IRQ 4 Communications Port (COM1) OK IRQ 5 Intel(r) 82371AB/EB PCI to USB Universal Host Controller OK IRQ 5 DAVICOM 9102-Based PCI Fast Ethernet Adapter OK IRQ 5 CMI8738/C3DX PCI Audio Device OK IRQ 5 O2Micro OZ6832/6833 CardBus Controller OK IRQ 5 O2Micro OZ6832/6833 CardBus Controller OK IRQ 6 Standard floppy disk controller OK IRQ 8 System CMOS/real time clock OK IRQ 9 Microsoft ACPI-Compliant System OK IRQ 10 HSP56 MicroModem OK IRQ 11 PCMCIA IDE/ATAPI Controller OK IRQ 12 PS/2 Compatible Mouse OK IRQ 13 Numeric data processor OK IRQ 14 Primary IDE Channel OK IRQ 15 Secondary IDE Channel OK |
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Here's the basic system info: Why do I have so little available physical memory? OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 1 Build 2600 OS Manufacturer Microsoft Corporation System Name DAN-LAPTOP System Manufacturer DYNA__ System Model AWRDACPI System Type X86-based PC Processor x86 Family 6 Model 8 Stepping 3 GenuineIntel ~801 Mhz BIOS Version/Date Award Software International, Inc. 4.51 PG, 12/18/2000 SMBIOS Version 2.2 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\System32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "5.1.2600.1106 (xpsp1.020828-1920)" User Name DAN-LAPTOP\Dan Time Zone Mountain Daylight Time Total Physical Memory 128.00 MB Available Physical Memory 48.76 MB Total Virtual Memory 434.24 MB Available Virtual Memory 253.09 MB Page File Space 306.76 MB Page File C:\pagefile.sys |
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I am a COMPTIA certified PC tech. Try this if you are still having problems at bootup. 1. Reboot, as soon as you start getting video start pressing the f8 key. 2. Select safe mode. 3. If it boots up in safe mode then your problem is probably a device driver. a. Right mouse click MY COMPUTER and select PROPERTIES b. Next select the HARDWARE tab. c. Next press the DEVICE MANAGER button. d. Start removing device drivers. Starting with SOUND, then DISPLAY and MODEM if you have a modem. After you remove each driver reboot the computer and see if it will boot without going into safe mode. As soon as it boots normally you can stop removing drivers. Windows should reload the drivers without any input from you. If the drivers files are corrupt you may have to supply the driver yourself, usually on a recovery disc. If you don't know how to remove drivers let me know. |
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Quoted: Um, if it isn't temp I would bet that XP is to much for your little laptop. XP is one hungy OS! Sgtar15 Like Sgt said XP is a hungry OS, looks like you need some more memory if you are running several processes after you boot up. Go to start, run, type in [b]msconfig[/b] and tell us what start up processes you have running. You might have the PC overworking, that is what is sounds like to me. Also right click on your bottom tool bar, click on task manager, then processes. Lets look at your processes running. At the bottom your process page the system idle should stay at 90% or better, if not than you could have a corrupt file or virus. |
| I'm no computer wiz, but a guy I worked with a few years ago decided to use a laptop in the office and chuck the desktop. And since everyone in the whole company was using Windows NT, the I.T. people naturally tried to set his laptop up with NT. I don't recall how the machine acted, but it was eventually determined that his laptop could not run NT for some reason. Are all laptops like that? Hell if I know...but I'd bet that his particular laptop won't run XP any better than it ran NT because of the NTFS they have in common. |
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Mine does the same damn thing. I just went to reply here about it and it did it twice! it's been a couple days since it's done it till now. I have a compaq presario 1500T laptop 2 gig pentium 256 mg ram windows xp After it happens I get the same shit as medicman. I run Norton system works, Norton win doctor to find and fix windows problems and it finds nothing wrong! Pullin' my hair out! |
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Quoted: Mine does the same damn thing. I just went to reply here about it and it did it twice! it's been a couple days since it's done it till now. I have a compaq presario 1500T laptop 2 gig pentium 256 mg ram windows xp After it happens I get the same shit as medicman. I run Norton system works, Norton win doctor to find and fix windows problems and it finds nothing wrong! Pullin' my hair out! Uninstall norton sustem works re-boot and see has it works. |
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I had the same problem. Turned out the ram stick wasn't 100% compatible with my mobo. This is more of a problem than people realize. You have to be very careful on some systems regarding which ram (manufacturer) you get it from. So did it or didn't it lock up moving it? I would also find a comp shop that would let you try swapping it. |
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Quoted: I had the same problem. Turned out the ram stick wasn't 100% compatible with my mobo. This is more of a problem than people realize. You have to be very careful on some systems regarding which ram (manufacturer) you get it from. So did it or didn't it lock up moving it? I would also find a comp shop that would let you try swapping it. It was stable for about 6 hours after moving the stick. I started playing a game and it locked up hard. Had to pull the power to get it to reboot. Came back with the same error, a device driver. I can't uninstall the device drivers. As soon as I reboot the computer it reloads them. |
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Quoted: IRQ's IRQ 0 System timer OK IRQ 1 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard OK IRQ 4 Communications Port (COM1) OK [red]IRQ 5 Intel(r) 82371AB/EB PCI to USB Universal Host Controller OK IRQ 5 DAVICOM 9102-Based PCI Fast Ethernet Adapter OK IRQ 5 CMI8738/C3DX PCI Audio Device OK IRQ 5 O2Micro OZ6832/6833 CardBus Controller OK IRQ 5 O2Micro OZ6832/6833 CardBus Controller OK[/red] IRQ 6 Standard floppy disk controller OK IRQ 8 System CMOS/real time clock OK IRQ 9 Microsoft ACPI-Compliant System OK IRQ 10 HSP56 MicroModem OK IRQ 11 PCMCIA IDE/ATAPI Controller OK IRQ 12 PS/2 Compatible Mouse OK IRQ 13 Numeric data processor OK IRQ 14 Primary IDE Channel OK IRQ 15 Secondary IDE Channel OK Dude you got a tonne of stuff stacked up on IRQ5, not the best place! Also your LPT1: isn't listed, but normally would show on IRQ7. If possible see if you can manually assign IRQ's for the items on IRQ5 other than the cardbus. - And why is there a PCMCIA IDE controller on IRQ11 - are you using an external drive? - If not pull that first and see how resources re-arrange themselves. |
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You have pretty much gone through the whole process now. I'd try a new stick of RAM. If that does not work then something else in your lap top is dead and or dieing. When computers start doing truely random things or having different errors ocurring in a similar mannor then something is not right with the hardware. Because it's a lap top, the only component you'll be able to play with is the RAM. I'd also remove the PCMCIA card from the computer. If the card had an installed driver remove it also. If swaping RAM and removing the card doesnt' fix it, you might wanna start looking for a new computer as lap top parts are EXPENSIVE. - Matt |