Posted: 10/12/2006 3:38:37 PM EDT
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Below is a posting I just did on HKPRO regarding HK-USA Customer Service. I want everyone here to know also. Well guys and gals, I am posting this to let everyone know about a little transaction I have had with HK Customer Service over the last 24 hours. We have all heard the often repeated horror stories of HKCS of years gone by, but if the experience I just had with them is par for the course (and I am pretty darned certain it is) then I think, no, I know we can quit beating that dead old horse. I am not at liberty to reveal the details and I would appreciate it if nobody asks because I will not say, but let's just say I wanted something and let it go at that. I sent HK CS an e-mail asking if they would be willing to help me out. I even said in the e-mail that I completely understood if they felt it was not their problem, WHICH IT TOTALLY WAS NOT, but I had to give it the old college try anyway. I honestly did not expect to receive any kind of reply because I know they are way too busy to trifle with such things as I was asking about. To my total amazement I not only received a reply within 24 hours, but HK agreed to help me out, and not only agreed to help me out but did so at absolutely no charge to me, not even shipping! NO WAY!!! I almost fell out of my chair when I read their reply and for a guy my size that is not something to be taken lightly. Now, I freely admit that one incident does not a pattern make, but this is not the first time HK has gone the extra mile to meet my needs. In the past few years I have had excellent customer service from HK-USA in regards to missing warranty cards, absentee manual, and a couple of magazines that had broken, one a USP .45 and one a USC .45. HK replaced both mags NQA and did so that I had new mags within two weeks from the day I dropped the broken mags in the mail. The other items I needed also arrived in short order, again with NQA. But what they did for me this time totally knocks my socks off and sets the bar to a new high that other gun makers can only hope to reach. While I have had very good CS from other makers also, Ruger, Smith & Wesson, and DPMS to name a few, HK-USA has leapt to the forefront with their customer service policies. You will just have to trust me when I say un-freaking-believable. So, you have an issue with anything on your HK firearm, don't whine, bitch, fret, get the blues, or go on-line to ask “what should I do?” I’m telling you what to do right now. Contact HK CS and I am willing to bet dollars to doughnuts (again, not something I take lightly) that HK will come through for you in such a way you may have previously though impossible. They are that good if, and this is a really big IF, IF YOU GIVE THEM THE CHANCE!. Got a problem, no matter how small, give HK a chance to correct it. They will not let you down. HK-USA, THANK YOU! |
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I owned a USP full size one time and as always I tinker with the guns and I decided to take the captured sping apart and the small keeper ring on the end went zooming off the rod and across the garage. I called HK, explained the issue, told them it was my fault and if they could help. I asked for a keeper spring, offered to pay, the rep said so no, he will send my a keeper. Three days later, express package in the mail arrived from HK. Package had a small package of four keepers, some new springs and a complete new guide rod and some HK stickers.... Need I say more |