Posted: 8/8/2008 11:14:11 AM EDT
| Just got off the phone with Ruger Technical Assistance. I decided to clcean my MK III after...oh, I'll say 1500 rounds, and was having a hard time getting the thing to fit back together. Called Ruger, 30 seconds later, problem solved. That is why I will buy another Ruger. The lady in Tech. Assistance has no idea she just sealed the deal on another purchase from them. Just thought I'd pass this along... |
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My only contact with their CS was recently when I called to get replacement hammer pins for my two MK III 22/45s. Talked to a friendly guy and he took my info and I had them in little over a week (no charge). Since I have had virtually no problems with my many Ruger firearms over the last 30+ years I am happy to say I can't tell you any horror stories. 
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Bought a new single six. It showed evidence of peening on the cylinder (never even pulled the hammer back). Told to send in the cylinder in. Rc'd call, need to send the gun in at my expense. I told them that the gun was ordered new. They finally sent a blue shipping label... Got a new Mk II. Firing pin spring (the thing with the spring and the saddle shaped back end in the upper receiver)broke. I called Ruger and told them that the gun didn't have that many rounds though it. I was told that that was a wear item and that the cost was what it was?!? I ended up buying two of them! 
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| My only experience with Ruger CS is at the present they have My LCP were the trigger broke after only 18 rounds threw a gun test fired at there AZ factory 9-4-08 . At first they informed Me it would take 3-5 weeks hat. I asked to talk to Her supervisor and after waiting a couple minutes on My dime ( they have no 1-800 # Go Figure ..) She came back on to say they would try for 2 weeks . We'll see what happens, but this pistol won't be riding with Me until it's had atleast 500 rds thru it with no problems. WVleo |