Posted: 9/14/2011 11:19:00 AM EDT
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I know we all never hesitate to post up our bad experiences (myself included), but I think the good ones deserve recognition as well. So, here's mine....
In early March of this year I purchased a new SIG P229 SAS. My third SIG pistol, after buying to a P226 Navy and a P228R (M11) in the last two years. Everything was good and I really love the 229. I've had zero function issues with it. The gun has SIG factory (SIGLITE) night sights. I noticed recently that the left side ampoule on the rear sight was rather dim in comparison to the others. I contacted SIG customer service via telephone and this is how it went: 8/30/11 1130 - Called CS and immediately connected with a live person (Jay). Explained the issue and was given two options...1) a new rear sight would be sent to me that day with receipt expected within 2-3 days, or 2) send the slide to SIG for sight replacement with a turnaround of up to 2 weeks. I opted for #2 as I preferred SIG to work on the gun as it still "new". 1145 - I receive an e-mail from Jay with a pre-paid UPS label. 1500 - I had the slide boxed up and the package dropped off at the local UPS Store. 9/6/11 0949 - UPS tracking showed delivered. (delivery time included Labor Day weekend) 9/13/11 1145 - FedEx guy rings doorbell and hands over package from SIG. 1147 - I open package and find my slide. Slide is in perfect condition, no scrapes, scuffs or anything whatsoever indicating a trip to the shop. Perfectly clean. (Thanks Justin!) 1151 - I take slide into the walk-in closet (light off), shut the door and find three nice bright dots looking right back at me. 1155 - I lube everything back up, reassemble, lock and load. Good to go. 1156 - I am a happy SIG customer! Anyway, point being, this is how it should go in my opinion. Can't really fault anyone for the bad ampoule and don't consider it a build quality or QC issue necessarily, as it seemed to be fine when I purchased the gun. Don't really have it in the dark that often. Just wanted to share a positive experience and hope this is a typical example of SIG service. |
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This can't be true. The man on the internets told me that Sig's new products all suck and that their customer service would laugh at me if there was an issue. All kidding aside I am glad they worked it out with you. I have had nothing but great experiances with Sig. I have bought two within the last couple of months and have had many more over the years. The only issue I ever had with a sig was when I purchased a new Sig Tac Ops 226 the trigger was pretty grity and heavy. The trigger was not so bad that I could claim it was broken, but just lower than my expectations. Sig had me send it in for inspection, when they called back they said it appeared to be within spec, but they performed an action job on it because they wanted me to be happy with the product. All for no charge. I did not ask for it, they offered. |
| Same boat. Perfectly happy Sig customer. Had issues with the Sig branded polymer AR mags. Called em up and they just asked would you like two new polymer mags or 2 new metal mags (which are more expensive). I said i would prefer the metal. 3 days later brand new metal mags with postage paid to return the bad ones. I haven't seen any evidence of bad customer service, or bad guns that SS actually makes. Happy customer in CO! |
| I've thought about seeing if they will do something about my rear night sight. It is minor, but they are not quite symmetrical and it bugs me ever so slightly when trying to attain rapid sight picture. I was worried about potentially being told to stuff it, this thread makes me rethink possibly sending it in. |
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I'll add my little call with Sig CS.
I had sent in the Caliber X-change sale flyer they had in boxes of the Classic.22's. I called twice, Once they said to call back in a few days as it was not in the computer yet as it was different offices that handled the rebate/sale order. They never did fill the flyer order...but... On the second call the Rep just plain said," What was the sale price for the flyer?" I gave the price and she said," How would you like to pay and whats your address". It was that simple. |
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Glad to hear that. Recently had great experience with Springfield. Bad experience from FN. I ordered a Sig Supermatch today relunctatly as I handled on at Myrtle Beach last week and it had a terrible amount of creep for a gun that supposedly been through the custom shop. I have a 226. 220 and 229. One has a little creep another slight creep and the third none. I expected one that came through the custom shop to be top notch. I hope the one I get tomorrow will be.
JR |