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7/15/2006 7:40:58 PM EDT
My computer can't access my porno, er, um, DVD or CD ROM drives.  Tried removing and reinstalling, fiddled with the cables, removed the IDE bus drivers and reinstalled, and even tried using an external CDRW drive over USB2 and even that won't work!  HELP!
7/15/2006 7:43:55 PM EDT
[#1]
Does it recognize the drives in the BIOS?
7/15/2006 8:19:19 PM EDT
[#2]
Have you recently installed or uninstalled any cd burning software?
7/15/2006 8:25:58 PM EDT
[#3]
At any rate go here and follow the steps.  You can either save to your computer for later use or run when prompted.

It should fix your issue.

support.microsoft.com/?scid=aw;en-us;314060&eula=1
7/15/2006 9:06:18 PM EDT
[#4]
Dan,

Computer stuff is our family business... if you can't get it figured out, shoot me an IM or email, I'd be glad to help you with it(call it the ARFCOM family freebee).

One thing to try is to try using each drive by itself, just make sure they are set for master(or single). If the Master drive on the chain is toast, sometimes(most times) you can't use the slave drive.
7/16/2006 7:50:27 PM EDT
[#5]
As far as I can tell, it sees the drives in BIOS.

I have not installed any CD burning SW.

I will look at the tips in GMHips link.

Jonathon, I may take you up on the offer, I know (the area) where you live!
7/16/2006 8:01:08 PM EDT
[#6]
YOPD the link I gave you restores your CD-Rom and DVD-Rom settings in your systems registry.

For whatever reason sometimes drives are there but you cannot access them.

That link fixes that issue.
7/16/2006 8:04:44 PM EDT
[#7]

Quoted:
At any rate go here and follow the steps.  You can either save to your computer for later use or run when prompted.

It should fix your issue.

support.microsoft.com/?scid=aw;en-us;314060&eula=1

It did!
Thanks!
7/16/2006 8:29:57 PM EDT
[#8]
Well, it sees the drives, but cannot use them.  If a disk is in the drive, it can't see it.  I've tried different disk to see if the disk was the problem.
7/16/2006 9:02:42 PM EDT
[#9]
Jessus man...where do you live?  Do you have beer?  If yer close to Tacoma, IM me, I'll see what I can do.  Hell, IM me anyways, I might be able to help you over the phone.
7/16/2006 9:22:05 PM EDT
[#10]
Have you rebooted since applying that fix?  If not try rebooting and see what happens.
7/16/2006 9:27:52 PM EDT
[#11]

Quoted:
Have you rebooted since applying that fix?  If not try rebooting and see what happens.


Rebooted X2.


"Computers will make our lives easier" - Some dead fucker
7/16/2006 9:52:00 PM EDT
[#12]

Quoted:
Jessus man...where do you live?  Do you have beer?  If yer close to Tacoma, IM me, I'll see what I can do.  Hell, IM me anyways, I might be able to help you over the phone.

IM sent.
7/17/2006 5:21:39 AM EDT
[#13]

Quoted:

"Computers will make our lives easier" - Some dead fucker





Programmers are playwrights, Computers are lousy actors
7/17/2006 7:39:28 AM EDT
[#14]
Do you receive any error message when trying to access the drive or does it just sit there and do nothing?
7/17/2006 2:12:52 PM EDT
[#15]
All I get is a little dialog box that says "please insert a disk in Drive *:"  I get this for both the DVD and CD ROM.
7/17/2006 2:30:10 PM EDT
[#16]

Quoted:
All I get is a little dialog box that says "please insert a disk in Drive *:"  I get this for both the DVD and CD ROM.


Do your cd-rom drives show up under the device manager?

Right click on My Computer and select Properties.

Then choose Hardware and then Device Manager.

Click the plus sign next to DVD/CD-Rom Drives.

Is there anything listed?
7/17/2006 2:38:17 PM EDT
[#17]
Just remember that computers are full of heavy metals, so clean up after yourself when you blast the shit out of it.
7/17/2006 2:56:38 PM EDT
[#18]

Quoted:
Do your CD-ROM drives show up under the device manager?
Right click on My Computer and select Properties.
Then choose Hardware and then Device Manager.
Click the plus sign next to DVD/CD-Rom Drives.
Is there anything listed?

The drives show up in hardware mgr.  There are no signs in hardware mgr that anything is wrong, and looking at the device properties reports everything is fine.  Still can't access a disk.
7/17/2006 3:22:52 PM EDT
[#19]

Quoted:

Quoted:
Do your CD-ROM drives show up under the device manager?
Right click on My Computer and select Properties.
Then choose Hardware and then Device Manager.
Click the plus sign next to DVD/CD-Rom Drives.
Is there anything listed?

The drives show up in hardware mgr.  There are no signs in hardware mgr that anything is wrong, and looking at the device properties reports everything is fine.  Still can't access a disk.


Okay.  Under the device manager, right click on each of your cd/dvd drives and choose uninstall or remove.  Then reboot the pc and let it redetect them.

If that does not fix the problem I'll be here most of the evening.  We'll get it fixed.
7/17/2006 4:42:01 PM EDT
[#20]
I'm on the phone with him now...This guy doesn't know his Drive Head from his Asset Tag...Ooo Shit he's back on the phone, gotta go!
7/17/2006 4:47:30 PM EDT
[#21]
7/17/2006 5:04:12 PM EDT
[#22]
God, he put me on hold again, I am SOOOO gonna shave his eyebrow at the next LCR.
7/17/2006 5:08:29 PM EDT
[#23]

Quoted:
God, he put me on hold again, I am SOOOO gonna shave his eyebrow at the next LCR.


That's what you get for hijacking my help desk.
7/17/2006 5:10:31 PM EDT
[#24]

Quoted:

Quoted:
God, he put me on hold again, I am SOOOO gonna shave his eyebrow at the next LCR.


That's what you get for hijacking my help desk.



Hold again....He does this 8 or 10 more times You can have him.
7/17/2006 5:16:50 PM EDT
[#25]

Quoted:

Quoted:

Quoted:
God, he put me on hold again, I am SOOOO gonna shave his eyebrow at the next LCR.


That's what you get for hijacking my help desk.



Hold again....He does this 8 or 10 more times You can have him.


Nice try.....
7/17/2006 5:20:41 PM EDT
[#26]
7/17/2006 5:23:56 PM EDT
[#27]

Quoted:
www.dow.com/publicreport/2001/wvo/images/razor.gif
7/17/2006 5:24:47 PM EDT
[#28]
7/17/2006 5:51:24 PM EDT
[#29]
Hold again.  This guy gets as many calls as AT&T


....There goes the other eyebrow
7/17/2006 6:08:07 PM EDT
[#30]
7/17/2006 6:16:42 PM EDT
[#31]


I'm picturing a cueball
7/17/2006 6:28:56 PM EDT
[#32]
PCR-00 is wondering:
7/17/2006 6:35:23 PM EDT
[#33]
7/17/2006 6:37:00 PM EDT
[#34]

Quoted:
www.nactelsystems.com/images/hold.gif
7/17/2006 7:05:10 PM EDT
[#35]
Initech customer service, hold please!
Initech customer service, hold please!
Initech customer service, hold please!
Initech customer service, hold please!
Initech customer service, hold please!
Initech customer service, hold please!
Initech customer service, hold please!
Initech customer service, hold please!
Initech customer service, hold please!
7/17/2006 7:26:22 PM EDT
[#36]
7/17/2006 7:26:54 PM EDT
[#37]

Quoted:
www.johnberman.com/pics/funny/ComputerAge.jpg
7/17/2006 7:29:15 PM EDT
[#38]


7/17/2006 7:32:21 PM EDT
[#39]
7/17/2006 7:35:12 PM EDT
[#40]
Well, THAT was a long 3 hours, glad it's fixed.  Now he can watch his Pr0n
7/17/2006 7:35:58 PM EDT
[#41]

Quoted:
Well, THAT was a long 3 hours, glad it's fixed.  Now he can watch his Pr0n


So what was the problem?
7/17/2006 7:36:30 PM EDT
[#42]

Quoted:

Quoted:
Well, THAT was a long 3 hours, glad it's fixed.  Now he can watch his Pr0n


So what was the problem?
7/17/2006 7:37:37 PM EDT
[#43]
WTF?  Didn't I ask him if he installed any burning software recently?

Let me check?

......
7/17/2006 7:38:25 PM EDT
[#44]

Quoted:
Have you recently installed or uninstalled any cd burning software?


Yup thought so.....

Could have fixed that yesterday .......

Oh well glad you were able to walk him through it.
7/17/2006 7:44:39 PM EDT
[#45]
Before I read anything, I just want to say that everything PCR-00 has said about me is true, except about the sound of sheep in the background of the phone conversation.
7/17/2006 7:48:31 PM EDT
[#46]

Quoted:
Quoted:
Have you recently installed or uninstalled any cd burning software?


Yup thought so.....
quote]
You did, but I was looking for "Easy CD Creator *", not "Roxio Easy CD Creator *".  So there.

That shit was put on the machine when it was new 3 years ago or so by Dell.  I had nothing to do with it.
7/17/2006 7:50:28 PM EDT
[#47]
LOL.  Ok..  Ok...

That software is the Devil incarnated.

It's vicious.

I stopped using it years ago for the very same reason.

If you want a quality burning software that gets along well with Windows check out Nero Burning Rom.
7/17/2006 7:53:06 PM EDT
[#48]
Roxio sucks goat turds.
7/17/2006 7:59:51 PM EDT
[#49]
I've always been able to use windows to burn CD's with very few problems.  I can't think of why I'd need special SW to do it, or I haven't needed it yet.  I don't even know why Dell would put that POS on the machine, since it's never been used.
7/17/2006 9:49:36 PM EDT
[#50]

Quoted:

Quoted:
Quoted:
Have you recently installed or uninstalled any cd burning software?


Yup thought so.....
quote]
You did, but I was looking for "Easy CD Creator *", not "Roxio Easy CD Creator *".  So there.

That shit was put on the machine when it was new 3 years ago or so by Dell.  I had nothing to do with it.


The next lesson will be how to quote properly
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