Jamin (CEO) addresses the shipping issue. - Page 1

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[ARCHIVED THREAD] - Jamin (CEO) addresses the shipping issue. (Page 1 of 3)

Posted: 8/10/2016 6:51:02 PM EST

First of all I want to thank all of our Customers and Business Partners who have made the last 9 years the best years of my life. For me every day is like Christmas, I get to do what I love, live the American Dream and be surrounded by some of the best people in the world.

A lot of people have asked over the years why I started PSA and the simple answer is that like most Americans I love freedom. The highest level of freedom is to not just posses it, but to be able to defend it. At 17 I was blessed with opportunity to join the US Army. Over the last 20 years I have been given the honor to serve in the defense of freedom twice and it is the highest calling.

The direction of this country really scares me. We all sit in awe as our country seems to willingly hand over its freedom with no regard. I believe that it is the calling and mission of PSA, its employees, and every American to do what they can to spread and preserve as much freedom and liberty as possible during our time on this earth so we can pass it on to our children and our grandchildren.

I would like to update everyone on the shipping delays that our customers have been experiencing over the last ten days or so. About a year ago we became concerned that we would not be able to keep up with order volume this fall. We decided to implement a new ERP system. We had to get it implemented before the busy season in the fall. We began implementing it August 1st. It was only supposed to take a day or two of down time. We ran into some issues with the implementation and it ended up taking significantly longer. The good news is that the new system is in place and we have begun normal operations. The new system will allow us to ship a significantly higher number of packages. We apologize for the delay, the last week has been difficult for all of us. The locomotive has begun to move and we will be caught back up very soon.

Thanks everyone for your orders and support over the years. We couldn't do it without you. On Friday I will be doing another post updating everyone on the status of some of our recent projects.

Thanks and God Bless,

Jamin McCallum
CEO
Palmetto State Armory

Posted: 8/10/2016 7:01:31 PM EST

[#1]

Having been involved in implementing several new and updated systems in past I can sympathize with you

They always cost more than expected, take longer than expected and always have unexpected bumps along the way

Good luck with the new system.

Posted: 8/10/2016 7:17:49 PM EST

[#2]

Despite the somewhat extended wait times, Palmetto has always come through.

I'm willing to wait as long as there is an appropriate level of communication.

Posted: 8/10/2016 8:01:30 PM EST

[#3]

That explains the delay on my order...thanks.

Posted: 8/10/2016 8:25:08 PM EST

[#4]

A Stand Up dude says "it's busted. We are on it. You are important to me. Sorry for the delay."

Posted: 8/10/2016 8:45:13 PM EST

[#5]

Posted: 8/10/2016 8:54:46 PM EST

[#6]

Everytime you ship a package, a liberal cries

Posted: 8/10/2016 9:23:55 PM EST

[#7]

Thank you for explaining the situation. No one likes to wait for anything these days, but the reality is that a lot needs to happen in the background to keep live inventory and get packages out the door. Hopefully your new system is a success. Keep the good deals coming!

Jeff

Posted: 8/11/2016 6:00:25 AM EST

[#8]

As a long time PSA Customer the explanation on the back end is appreciated but misplaced. This should be on your order page when people order so they can choose whether or not to continue with the order. Over the last six months order to shipment times were very fast. Then boom, a roadblock. This issue started at the end of July and anyone ordering in August should have been notified.

Additionally, Customers who order items and see them go out of stock, wait for said items only to see them re-listed or re-listed at a lower price without shipment of the same item they ordered start to wonder what is really going on.

Posted: 8/11/2016 8:12:44 AM EST

[#9]

Quote History

Quoted:
As a long time PSA Customer the explanation on the back end is appreciated but misplaced. This should be on your order page when people order so they can choose whether or not to continue with the order. Over the last six months order to shipment times were very fast. Then boom, a roadblock. This issue started at the end of July and anyone ordering in August should have been notified.

Additionally, Customers who order items and see them go out of stock, wait for said items only to see them re-listed or re-listed at a lower price without shipment of the same item they ordered start to wonder what is really going on.

View Quote

I agree with the above. It would save everyone's time (PSA's customer service team especially) if something would've been posted on the PSA website. Or you know, after you order, get an email stating why it's been delayed. I understand it comes with the territory of ordering from a smaller shop, and i've been a long supporter of PSA, but this was not handled well IMO. Does not feel good to see the $$$ disappear and then hear nothing for 10 days.

Posted: 8/11/2016 9:09:24 AM EST

[#10]

CEOs always have to be opining...three paragraphs that have nothing to do with the issue at hand before we get into the actual problem, and then it's "good news folks!" Good news that my in-stock item order on 7/29 is finally going to ship? The one that was an on the shelf part that needed no assembly, that I was charged for right away?

Have you held anyone in your organization accountable? This is certainly not the first time your company has experienced order system issues or severe customer service issues. The new system seems to be a terrible decision strategically, as well as on the implementation side (those are separate lanes) and the risk mitigation that should have been in place on the customer service side was clearly a failure as well. I would highly recommend you use an independent consulting service in some way to assess the high level plans and workflow for changes such as this in the future, as this isn't the first time this has happened to you guys. Have you conducted a financial impact analysis on this outage? If so, I'd imagine that data would pretty clearly demonstrate that some type of third-party planning or analysis before these types of initiatives would probably pay for itself several times over.

Other companies in the same realm do not experience these types of high-profile high-impact problems, and you should not accept that your company does either.

Posted: 8/11/2016 9:27:44 AM EST

[#11]

Tell me why I'm paying taxes in GA on your online orders, when I can't walk into a PSA store anywhere in GA and buy from a B&M store.

Lost me as a customer from now on.

Posted: 8/11/2016 9:35:18 AM EST

[#12]

Quote History

Quoted:
Tell me why I'm paying taxes in GA on your online orders, when I can't walk into a PSA store anywhere in GA and buy from a B&M store.

Lost me as a customer from now on.

View Quote

They can do a lot to improve, but tax law is tax law. They probably have an associated interest in GA that requires them to collect sales tax. It sucks to get double dinged though.

Posted: 8/11/2016 9:53:59 AM EST

[#13]

Thanks for your response, my is palmetto busy post was not to still a hornets nest just checking on an order that had my phone number changed and I was concerned something was wrong with the order. I have done business with your company for many years and I have had good CS over the years. I was unaware that a computer change had been made or shipping procedures were going to be different. I would have still ordered but would have not been concerned at the wait or number change on my order, if I had known. Thanks for keeping us updated on the issue.

Posted: 8/11/2016 4:46:34 PM EST

[#14]

update received my order today and it was all good! thanks for your response and CS!

Quote History

Quoted:
Thanks for your response, my is palmetto busy post was not to still a hornets nest just checking on an order that had my phone number changed and I was concerned something was wrong with the order. I have done business with your company for many years and I have had good CS over the years. I was unaware that a computer change had been made or shipping procedures were going to be different. I would have still ordered but would have not been concerned at the wait or number change on my order, if I had known. Thanks for keeping us updated on the issue.

View Quote

Posted: 8/11/2016 5:26:46 PM EST

[#15]

Quote History

Quoted:
Having been involved in implementing several new and updated systems in past I can sympathize with you

They always cost more than expected, take longer than expected and always have unexpected bumps along the way

Good luck with the new system.

View Quote

My experience exactly. I am at the point now when a vendor starts to make claims, I just laugh.

Posted: 8/11/2016 10:19:05 PM EST

[#16]

Always done me right so a hiccup happens.

Thank you

Posted: 8/12/2016 6:21:05 AM EST

[#17]

My order says Complete but I have not received a shipping notice, shipping info is blank and phone number still wrong. Please advise. #2102088734

Posted: 8/12/2016 7:58:54 AM EST

[#18]

Quote History

Quoted:
My order says Complete but I have not received a shipping notice, shipping info is blank and phone number still wrong. Please advise. #2102088734

View Quote

Still trying to get these finer kinks worked out. Sorry about the confusion.

Your tracking number is 1ZA996X00310049368

Posted: 8/12/2016 8:50:48 AM EST

[#19]

Quote History

Quoted:

Still trying to get these finer kinks worked out. Sorry about the confusion.

Your tracking number is 1ZA996X00310049368

View Quote View All Quotes

View All Quotes

Quote History

Quoted:

Quoted:
My order says Complete but I have not received a shipping notice, shipping info is blank and phone number still wrong. Please advise. #2102088734

Still trying to get these finer kinks worked out. Sorry about the confusion.

Your tracking number is 1ZA996X00310049368

Thank you.

Posted: 8/12/2016 9:24:07 AM EST

[#20]

Quote History

Quoted:
CEOs always have to be opining...three paragraphs that have nothing to do with the issue at hand before we get into the actual problem, and then it's "good news folks!" Good news that my in-stock item order on 7/29 is finally going to ship? The one that was an on the shelf part that needed no assembly, that I was charged for right away?

Have you held anyone in your organization accountable? This is certainly not the first time your company has experienced order system issues or severe customer service issues. The new system seems to be a terrible decision strategically, as well as on the implementation side (those are separate lanes) and the risk mitigation that should have been in place on the customer service side was clearly a failure as well. I would highly recommend you use an independent consulting service in some way to assess the high level plans and workflow for changes such as this in the future, as this isn't the first time this has happened to you guys. Have you conducted a financial impact analysis on this outage? If so, I'd imagine that data would pretty clearly demonstrate that some type of third-party planning or analysis before these types of initiatives would probably pay for itself several times over.

Other companies in the same realm do not experience these types of high-profile high-impact problems, and you should not accept that your company does either.

View Quote

Couldn't agree more. These types of issues have plagued PSA in the past and they continue. That's definitely an internal structure issue.

As far as the statement, I appreciate someone FINALLY coming forward and saying something because the silence on the matter was deafening, but did anybody else hear "The Grapes of Wrath" playing in the background as you read the opening fluff?

Posted: 8/12/2016 11:46:46 AM EST

[#21]

Quote History

Quoted:

Still trying to get these finer kinks worked out. Sorry about the confusion.

Your tracking number is 1ZA996X00310049368

View Quote View All Quotes

View All Quotes

Quote History

Quoted:

Quoted:
My order says Complete but I have not received a shipping notice, shipping info is blank and phone number still wrong. Please advise. #2102088734

Still trying to get these finer kinks worked out. Sorry about the confusion.

Your tracking number is 1ZA996X00310049368

This comment has me checking my order status every damn hour.

Order Numbers:
2102095692
2102095317
2102093340

Yes, i'm an idiot, and ordered all my stuff in separate orders.

Posted: 8/12/2016 12:14:11 PM EST

[#22]

No problem thanks for the great MPX mag prices I ordered four!
Don't mind the wait. Great Website

Posted: 8/12/2016 2:22:09 PM EST

[#23]

Yeah!!
I just got an e-mail confirming my upper was shipped today.
It was ordered on August 2 at night and it shipped today...just 10 days later. I was expecting it would ship sometime next week.

Posted: 8/12/2016 4:19:06 PM EST

[#24]

In for the Friday update...
Ordered on the 3rd. Hopefully will ship out soon

Posted: 8/12/2016 4:26:44 PM EST

[#25]

Quote History

Quoted:
Yeah!!
I just got an e-mail confirming my upper was shipped today.
It was ordered on August 2 at night and it shipped today...just 10 days later. I was expecting it would ship sometime next week.

View Quote

I ordered on 31 July and haven't heard jack other than our system is delayed.

Order #2102091810

Posted: 8/12/2016 5:24:52 PM EST

[#26]

My order was listed as complete with tracking number yesterday.
But when I check it, it shows that ups has not picked it up.
What does that mean? Has it not really shipped?
I thought Id get thay when my order is on the road...?

Posted: 8/12/2016 5:37:09 PM EST

[#27]

I have been trying to call for 3 days, only to hear "All circuits are busy, please try your call again later."

I need an RMA. I don't want to hash out the issue here until I see if I can return it. More on that later. Also, another order I placed on 8/2/2016 still shows "processing" on the web site. A long time for a daily deal item.

Posted: 8/12/2016 5:46:43 PM EST

[#28]

Thank you for the update as to why the ship times are so long. I was beginning to think that I made a mistake but I will remain patient and hope that I'll receive my parts soon

Orders 2102098928 and 32102110141

Posted: 8/12/2016 6:12:26 PM EST

[#29]

I'm always ready, able, and willing to swap green fiat paper for FREEDOM at PSA.

Been doin' it for years and it ain't gonna change. If I wait some, it don't matter. PSA has always been straight up with me.

Thanks for the update, Jamin,

I'll still keep buying PSA "Liberty Teeth."

Posted: 8/12/2016 6:39:35 PM EST

[#30]

MA quick update on the state of Palmetto State Armory.

We are very pleased to say our new ERP system is up and running which has resulted in our shipping department returning to full strength and already showing promise of increased capability. We will continue to run two shifts in order to catch up as quickly as possible and then stay ahead of the curve moving forward.

The PSAK-47 is now back in stock and will continue to be restocked daily. Our basic polymer version is currently going through the 5000 round torture test with the AK Operators Union as well.

We will also be releasing a batch of generation 1 AR10 kits next week and we know they will go very fast! We are excited to announce the gen2 will be released late September.

Thank you again for your continued support and I will be posting updates like this quite often moving forward.

Sincerely,
Jamin McCallum
CEO
Palmetto State Armory

Posted: 8/12/2016 8:26:41 PM EST

[#31]

Thanks for the update! Hoping my gas ring issue I email you guys about monday can get sorted out this coming monday, I returned the email to "Dylan" with the BCG in questions order number but didn't hear back, so this answers why i never got a reply after that!

Posted: 8/12/2016 8:40:43 PM EST

[#32]

Quote History

Quoted:

I ordered on 31 July and haven't heard jack other than our system is delayed.

Order #2102091810

View Quote View All Quotes

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Quote History

Quoted:

Quoted:
Yeah!!
I just got an e-mail confirming my upper was shipped today.
It was ordered on August 2 at night and it shipped today...just 10 days later. I was expecting it would ship sometime next week.

I ordered on 31 July and haven't heard jack other than our system is delayed.

Order #2102091810

Just got the "Order shipped" email.

Posted: 8/12/2016 9:54:10 PM EST

[#33]

Eh? I just assumed that long shipping times were part of your business model to keep prices super low while selling quality products. It costs A LOT to hire even 1 additional employee just for shipping stuff.

Also, thank you for your service Jamin McCallum; I did not know PSA was veteran run until now.

Posted: 8/13/2016 3:39:24 PM EST

[#34]

Quote History

Quoted:
MA quick update on the state of Palmetto State Armory.

We are very pleased to say our new ERP system is up and running which has resulted in our shipping department returning to full strength and already showing promise of increased capability. We will continue to run two shifts in order to catch up as quickly as possible and then stay ahead of the curve moving forward.

The PSAK-47 is now back in stock and will continue to be restocked daily. Our basic polymer version is currently going through the 5000 round torture test with the AK Operators Union as well.

We will also be releasing a batch of generation 1 AR10 kits next week and we know they will go very fast! We are excited to announce the gen2 will be released late September.

Thank you again for your continued support and I will be posting updates like this quite often moving forward.

Sincerely,
Jamin McCallum
CEO
Palmetto State Armory

View Quote

Jamin,

thanks for all you guys do first of all.

Secondly, i sympathize with you about the issues IT can pose during upgrades. Hopefuly this will be a learning and growth experience for the entire company. Sandboxing is not enough. Training, and staggered roll outs, are the ticket.

Ship times be damned, product availability in store, or online, doesnt matter to me. I will wait for the goods at PSA because its PSA. that said. Many will not, and this harkens back to the issues of shipping past. I pray this is short term for us all, and if i can help, feel free to pm me.

ETA - Obviously i read this before I saw the PM and deletion of my original comedic post.

Posted: 8/13/2016 4:35:46 PM EST

[#35]

Quote History

Quoted:
My order was listed as complete with tracking number yesterday.
But when I check it, it shows that ups has not picked it up.
What does that mean? Has it not really shipped?
I thought Id get thay when my order is on the road...?

View Quote

All it means is that a UPS label was created.
Elvis has NOT left the building.

Posted: 8/13/2016 7:10:27 PM EST

[#36]

Ordered $350 worth of ammo on 7/29 and have yet to receive even a confirmation of order email. When I log in it says the order is complete but doesn't provide a tracking number. Now its 8/13 and still nothing - oh except a charge to my credit card which happened on 7/29. Tried calling last Thursday for an update but sat on hold for 30 min... Ended up hanging up and sending an email and still no word.

Kind of a bummer because I want to order other things but am worried I just got screwed out of $350.

Order #2102086444

Posted: 8/13/2016 7:32:06 PM EST

[#37]

Quote History

Quoted:

Jamin,

thanks for all you guys do first of all.

Secondly, i sympathize with you about the issues IT can pose during upgrades. Hopefuly this will be a learning and growth experience for the entire company. Sandboxing is not enough. Training, and staggered roll outs, are the ticket.

Ship times be damned, product availability in store, or online, doesnt matter to me. I will wait for the goods at PSA because its PSA. that said. Many will not, and this harkens back to the issues of shipping past. I pray this is short term for us all, and if i can help, feel free to pm me.

ETA - Obviously i read this before I saw the PM and deletion of my original comedic post.

View Quote View All Quotes

View All Quotes

Quote History

Quoted:

Quoted:
MA quick update on the state of Palmetto State Armory.

We are very pleased to say our new ERP system is up and running which has resulted in our shipping department returning to full strength and already showing promise of increased capability. We will continue to run two shifts in order to catch up as quickly as possible and then stay ahead of the curve moving forward.

The PSAK-47 is now back in stock and will continue to be restocked daily. Our basic polymer version is currently going through the 5000 round torture test with the AK Operators Union as well.

We will also be releasing a batch of generation 1 AR10 kits next week and we know they will go very fast! We are excited to announce the gen2 will be released late September.

Thank you again for your continued support and I will be posting updates like this quite often moving forward.

Sincerely,
Jamin McCallum
CEO
Palmetto State Armory

Jamin,

thanks for all you guys do first of all.

Secondly, i sympathize with you about the issues IT can pose during upgrades. Hopefuly this will be a learning and growth experience for the entire company. Sandboxing is not enough. Training, and staggered roll outs, are the ticket.

Ship times be damned, product availability in store, or online, doesnt matter to me. I will wait for the goods at PSA because its PSA. that said. Many will not, and this harkens back to the issues of shipping past. I pray this is short term for us all, and if i can help, feel free to pm me.

ETA - Obviously i read this before I saw the PM and deletion of my original comedic post.

Why don't they just hire the two of us.

I have a list of IT things to fix, you can be the test shooter.

Posted: 8/13/2016 7:34:04 PM EST

[#38]

after that pm, i dont know if i'd want to work for that type of mgmt.

furthermore, to get me to leave the current job im in, they'd have to way over pay me.

Posted: 8/15/2016 8:08:26 AM EST

[#39]

Quote History

Quoted:
Ordered $350 worth of ammo on 7/29 and have yet to receive even a confirmation of order email. When I log in it says the order is complete but doesn't provide a tracking number. Now its 8/13 and still nothing - oh except a charge to my credit card which happened on 7/29. Tried calling last Thursday for an update but sat on hold for 30 min... Ended up hanging up and sending an email and still no word.

Kind of a bummer because I want to order other things but am worried I just got screwed out of $350.

Order #2102086444

View Quote

IM sent!

Posted: 8/15/2016 9:07:51 AM EST

[#40]

Jamin,

Not sure if you're aware of this, but your credit card vendor seems to be compromised. People over at Reddit have reported multiple fraudulent charges and this isn't the first time it has happened.

Very serious issue there man, I linked the thread below for your reference.

Thread number 1

Posted: 8/15/2016 11:34:22 AM EST

[#41]

Quote History

Quoted:
Jamin,

Not sure if you're aware of this, but your credit card vendor seems to be compromised. People over at Reddit have reported multiple fraudulent charges and this isn't the first time it has happened.

Very serious issue there man, I linked the thread below for your reference.

View Quote

OperatorBeard,

Thank you for letting us know. We definitely take security issues seriously and work hard to make sure that all of our customer’s information is protected. We maintain our PCI compliance as certified by Trustwave, and regularly test for any possible vulnerabilities that could compromise customer information. With hundreds of thousands of customers and thousands of transactions occurring each day we also recognize that there will be some instances where a customer could have a card compromised through some other method, and also placed an order with us.

We are not ignoring these threads and continue to check and double check to make sure we do not have any issues. In the event that a breach is identified by us or our credit card processor we would definitely contact affected customers.

Thank you,

Jonathan
VP eCommerce

Posted: 8/15/2016 3:55:42 PM EST

[#42]

Quote History

Quoted:

OperatorBeard,

Thank you for letting us know. We definitely take security issues seriously and work hard to make sure that all of our customer’s information is protected. We maintain our PCI compliance as certified by Trustwave, and regularly test for any possible vulnerabilities that could compromise customer information. With hundreds of thousands of customers and thousands of transactions occurring each day we also recognize that there will be some instances where a customer could have a card compromised through some other method, and also placed an order with us.

We are not ignoring these threads and continue to check and double check to make sure we do not have any issues. In the event that a breach is identified by us or our credit card processor we would definitely contact affected customers.

Thank you,

Jonathan
VP eCommerce

View Quote View All Quotes

View All Quotes

Quote History

Quoted:

Quoted:
Jamin,

Not sure if you're aware of this, but your credit card vendor seems to be compromised. People over at Reddit have reported multiple fraudulent charges and this isn't the first time it has happened.

Very serious issue there man, I linked the thread below for your reference.

OperatorBeard,

Thank you for letting us know. We definitely take security issues seriously and work hard to make sure that all of our customer’s information is protected. We maintain our PCI compliance as certified by Trustwave, and regularly test for any possible vulnerabilities that could compromise customer information. With hundreds of thousands of customers and thousands of transactions occurring each day we also recognize that there will be some instances where a customer could have a card compromised through some other method, and also placed an order with us.

We are not ignoring these threads and continue to check and double check to make sure we do not have any issues. In the event that a breach is identified by us or our credit card processor we would definitely contact affected customers.

Thank you,

Jonathan
VP eCommerce

Yep, my card info was stolen right after I placed my order with you last week and the fraud charges started pouring in your company is a fiasco at this point and I will never do business with you again!

Posted: 8/15/2016 4:53:46 PM EST

[#43]

feedmyAR,

We are sorry you feel this way.

As part of precautions against theft, we do not store credit card information on our servers. Transactions are sent via an encrypted connection directly to our credit card processor. Employee’s at PSA also do not have access to customer credit card numbers, and only the last 4 digits are associated with your order.

We engage several third party information security partners to protect our infrastructure and applications. To date they have not reported any issues or signs of a breach.

We will continue to treat any reports of customer information security issues with the severity that it deserves and will update customers if anything is found.

Posted: 8/15/2016 5:44:27 PM EST

[#44]

Ok, but by the logic of you having "thousands" of transactions per day, wouldn't it be even more alarming that such a small fraction of your customer base (Reddit) is reporting a high number of fraudulent charges after buying from your business?

I believe its not just segregated to Reddit either, just a simple Google search brings back a ton of folks who have the same experience.

Not that it matters coming from some "guy" on the internet, but you really need to hire another reputable party to start at the point of sale and systematically audit your entire method of processing customer payment. There is a leak somewhere.

Posted: 8/15/2016 6:25:49 PM EST

[#45]

Quote History

Quoted:
feedmyAR,

We are sorry you feel this way.

As part of precautions against theft, we do not store credit card information on our servers. Transactions are sent via an encrypted connection directly to our credit card processor. Employee’s at PSA also do not have access to customer credit card numbers, and only the last 4 digits are associated with your order.

We engage several third party information security partners to protect our infrastructure and applications. To date they have not reported any issues or signs of a breach.

We will continue to treat any reports of customer information security issues with the severity that it deserves and will update customers if anything is found.

View Quote

Feel?!

You don't answer your telephones and won't return emails for a week straight. I use a card that hasn't seen activity in almost a years time and place one order with you and a day later some shit stain is trying to order lobsters and god knows what else with my CC info and your sorry how I feel!!!?

Your operation is joke! If I don't get the goods you charged to my card the day the order was placed soon I'll just wander down to the local courthouse and serve you assholes with a notice to appear, your empty rhetoric and BS has run it's course here and I won't put up with it any more.

Posted: 8/15/2016 6:53:55 PM EST

[#46]

Quote History

Quoted:

OperatorBeard,

Thank you for letting us know. We definitely take security issues seriously and work hard to make sure that all of our customer’s information is protected. We maintain our PCI compliance as certified by Trustwave, and regularly test for any possible vulnerabilities that could compromise customer information. With hundreds of thousands of customers and thousands of transactions occurring each day we also recognize that there will be some instances where a customer could have a card compromised through some other method, and also placed an order with us.

We are not ignoring these threads and continue to check and double check to make sure we do not have any issues. In the event that a breach is identified by us or our credit card processor we would definitely contact affected customers.

Thank you,

Jonathan
VP eCommerce

View Quote View All Quotes

View All Quotes

Quote History

Quoted:

Quoted:
Jamin,

Not sure if you're aware of this, but your credit card vendor seems to be compromised. People over at Reddit have reported multiple fraudulent charges and this isn't the first time it has happened.

Very serious issue there man, I linked the thread below for your reference.

OperatorBeard,

Thank you for letting us know. We definitely take security issues seriously and work hard to make sure that all of our customer’s information is protected. We maintain our PCI compliance as certified by Trustwave, and regularly test for any possible vulnerabilities that could compromise customer information. With hundreds of thousands of customers and thousands of transactions occurring each day we also recognize that there will be some instances where a customer could have a card compromised through some other method, and also placed an order with us.

We are not ignoring these threads and continue to check and double check to make sure we do not have any issues. In the event that a breach is identified by us or our credit card processor we would definitely contact affected customers.

Thank you,

Jonathan
VP eCommerce

Edit by PSA: We have not been notified of any breach by any of our secure partners, banks, or processing companies, nor have we detected any vulnerabilities in our systems, or have any evidence that our system has been compromised. As we have stated before in other threads on the subject, we do not store customer credit card information.

the data breach is unfortunate,

especially on top of the inventory software fiasco.

I'm disappointed that while replies in the forum are given, PM's are ignored after the conversation is initiated from you yourselves. If Jamin, or whomever it was that was rude in PM thinks im going to let being talked to that way go, they're sadly mistaken. As I am not an employee, i dont have to be put up with being talked to that way. I ask again, does PSA want me as an enemy? I know this post may be deleted, or even maybe my account banned. If that is the case, then it gives me the answer i ask for.

Posted: 8/15/2016 7:47:06 PM EST

[#47]

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Quoted:
Everytime you ship a package, a liberal cries

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That means we should all place an order right now!

Posted: 8/15/2016 7:47:28 PM EST

[#48]

Quote History

Quoted:
Everytime you ship a package, a liberal cries

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That means we should all place an order right now!

Posted: 8/15/2016 8:07:16 PM EST

[#49]

Quoted:
.....

The direction of this country really scares me. We all sit in awe as our country seems to willingly hand over its freedom with no regard. I believe that it is the calling and mission of PSA, its employees, and every American to do what they can to spread and preserve as much freedom and liberty as possible during our time on this earth so we can pass it on to our children and our grandchildren.

.....

Thanks and God Bless,

Jamin McCallum
CEO
Palmetto State Armory

View Quote

Yet, you choose not to ship to MA. We still have pre-ban rifles that are 100% legal to poses and need parts for them.

Edit by PSA: Thank you for your comment. Unfortunately, your State AG sees it differently.

Posted: 8/15/2016 10:10:01 PM EST

[#50]

Quote History

Quoted:

Feel?!

You don't answer your telephones and won't return emails for a week straight. I use a card that hasn't seen activity in almost a years time and place one order with you and a day later some shit stain is trying to order lobsters and god knows what else with my CC info and your sorry how I feel!!!?

Your operation is joke! If I don't get the goods you charged to my card the day the order was placed soon I'll just wander down to the local courthouse and serve you assholes with a notice to appear, your empty rhetoric and BS has run it's course here and I won't put up with it any more.

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Quoted:

Quoted:
feedmyAR,

We are sorry you feel this way.

As part of precautions against theft, we do not store credit card information on our servers. Transactions are sent via an encrypted connection directly to our credit card processor. Employee’s at PSA also do not have access to customer credit card numbers, and only the last 4 digits are associated with your order.

We engage several third party information security partners to protect our infrastructure and applications. To date they have not reported any issues or signs of a breach.

We will continue to treat any reports of customer information security issues with the severity that it deserves and will update customers if anything is found.

Feel?!

You don't answer your telephones and won't return emails for a week straight. I use a card that hasn't seen activity in almost a years time and place one order with you and a day later some shit stain is trying to order lobsters and god knows what else with my CC info and your sorry how I feel!!!?

Your operation is joke! If I don't get the goods you charged to my card the day the order was placed soon I'll just wander down to the local courthouse and serve you assholes with a notice to appear, your empty rhetoric and BS has run it's course here and I won't put up with it any more.

Though this is the internet, is it really necessary to act like that? If your gonna blow off steam like this do it in a PM or something. Sorry someone took your CC info, but letting the whole world know your problems in this manner isn't gonna help anything, in fact it's just gonna make them not want to deal with you any further. If your that unsatisfied cancel the order and move on, no need to stoop to acting like this about it on the internet of all places.

I will agree that they are being slow right now, I still haven't got a response for my last email sent to them last week, but I'm not blowing up about it. Patience is a virtue gentlemen, especially with the two shits we got running for president and everyone in a mad rush to buy anything and everything gun related I half expected crap like this to happen with companies, though some are quicker to recover from it then others, I'm still waiting patiently.

[ARCHIVED THREAD] - Jamin (CEO) addresses the shipping issue. (Page 1 of 3)

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