Some general focus tips-
Remember to focus the front and the back. Sounds like someone else (surely with different eyesight) used the unit. They likely focused it for their eyes- as anyone would when using one.
This is where the "set and forget" crowd can get tripped up, as they assume they never have to re-focus.
A quick focus and adjusting of the gain to that particular night's lighting conditions should be part of the SOP every time you use a 14.
Try that also.
And please if it's one of ours- Marked JRH Enterprises as shown in the pic below - but could be WP3UF (Unfilmed) or WP Echo (Photonis Echo tube) but will look just like that on the data plate- If it's one of ours after trying to re-focus for your eyes if you continue to have problems shoot me an email ASAP and we will get it taken care of.
We pride ourselves on 1 day turnarounds on warranty work, it's rare to have stuff happen but we average one day turnaround on warranty work.
[email protected]PS- post and let us know either way if it's ours or someone else's unit, happy to help either way.