Posted: 4/2/2009 10:47:11 AM EDT
| I am going to buy a 6920 in 2 days. I would like to know how Colts customer service is when it comes to repairs and how they treat their customers. I know I shouldnt have any problems but I also know bad guns can slip by. I did a search and can not find any thing about their customer service. |
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Colt sells to people who buy their guns and parts in the thousands or tens of thousands. The premium companies sell to people individually or in comparitivly small batches. Colt doesn't spend a whole lot of time advertising because it depends on its legendary status to sell rifles which are quality and work if a bit over priced. However when you become the person with the lemon gun in the hand you are just one grain of sand on the beach. Don't expect "premium company" customer service from them. They will get it done but it will be a while.
They are polite, but when it takes so long it makes you wonder how many lemons do they have in the shop. Personally I would send my colt to one of the guys who depends on smithing and machining for his daily bread, he will treat you like his business depends on it, because it does. Guardian |
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I have some cosmetic issues with my 6920 that I purchased a few weeks ago. They aren't too bad but are distracting haha. Should I talk to Colt about it? Nope, that's part of owning a Colt, finish is not one of their priorities, I have never seen one that didn't have some sort of scratches or blemishes right out of the box. |
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I am going to buy a 6920 in 2 days. I would like to know how Colts customer service is when it comes to repairs and how they treat their customers. I know I shouldnt have any problems but I also know bad guns can slip by. I did a search and can not find any thing about their customer service. Don't ever send it in to colt. I don't care if its under warrenty. The feed ramps on my colt were horrible. I sent it off to colt to fix it. When I got it back I was pissed at what they did. Instead of removing the barrel and cleaning/smoothing the feed ramps, they left the barrel attached to the upper and started filing. Needless to say, I now have nice grooves in my upper I did not want. When I have the money, i'm going to send it to Specialized Armament Warehouse and see if they can fix it. |
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I have some cosmetic issues with my 6920 that I purchased a few weeks ago. They aren't too bad but are distracting haha. Should I talk to Colt about it? Nope, that's part of owning a Colt, finish is not one of their priorities, I have never seen one that didn't have some sort of scratches or blemishes right out of the box. Colts are built to work, not be safe queens. If fit and finish is paramount to you purchase another brand that focuses on fit and finish. Then check the chart and see how stupid of an idea that is. 
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I completely understand and accept that blemishes are acceptable on a gun and do not determine performance. What I purchased is a tool and is going to get scratched. But to me this does not look normal: http://i117.photobucket.com/albums/o75/thatonekidmatt/Colt.jpg It's so damn distracting  Alumablack |
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olts CS is excellent despite what you may hear. Calls for TMs and brochures are fast and often the item is sent UPS. When I get something from them it usually comes with free stickers and other goodies,
when I called to ask a question about something technical, I was sent to a voice mail of the head Engineer. 3 days later he personally called me back and spent 45 minutes on the phone answering my lame as questions. anytime I sent something in to be worked on or customized I got it bacl pretty quick and once got a free hat and some patches. SOmetimes they can be slow but its never a problem |
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I would not send that rifle back to Colt because of that little blemish by the trigger guard. Rock River and Bushmaster are more concerned with fit and finish than meeting the milspec.
Right now you have a mil-spec weapon that you can stake your life on that is guaranteed to function for thousands of rounds. I would keep your Colt and enjoy shooting it while you watch other people at the range waist their time clearing malfunctions and jams with cheaper rifles. |
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I agree, don't send it back just for the finish. From what I have seen both LMT and Colt spend there resources producing rifles that meet spec and function, and both come a little marked up from the factory (Colt a little more than LMT). You have to remember that Colt is building these rifles in great quantity to be used hard, strapped into racks in patrol cars, run through fast and furious training, etc. Stag, RRA, BM and the others spend their time making rifles that l have great fit and finish and look like the real deal, but lack in the quality that really matters.
If the marks keep you up at night try some of Birchwood Casey's touch up products such as Super Black Flat Black touch up pen or AlumaBlack. If it is a safe queen you want with a beautiful finish (for an AR anyway - we're not dealing with hand-built custom shotguns here  ) buy an RRA or Stag. They will look good in your safe, but if you plan to run them hard buy some spare parts. Of course, if you do run them hard you are going to mark it up anyway, and then you are right back where you started. 
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Thanks for the replies guys. I know Colt makes top quality guns. I have an SP1 that my old man gave me a few years ago. And yeah I'm not going to send it back and will try the Aluma Black for sure. This is replacing my WASR as my Go-To gun so I'm not that concerned about appearance. I was more concerned that it was an anodizing problem but I guess it's not.
I have some of this, will it work? 
One more thing. I feel like a scrub asking this but there is quite a bit of play between the upper and lower. Should I use an AccuWedge or just deal with it? |
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Thanks for the replies guys. I know Colt makes top quality guns. I have an SP1 that my old man gave me a few years ago. And yeah I'm not going to send it back and will try the Aluma Black for sure. This is replacing my WASR as my Go-To gun so I'm not that concerned about appearance. I was more concerned that it was an anodizing problem but I guess it's not. I have some of this, will it work? https://www.sportsmans-depot.com/product_images/j/BC15102__79914.jpg One more thing. I feel like a scrub asking this but there is quite a bit of play between the upper and lower. Should I use an AccuWedge or just deal with it? Fuuuuuuuuck no, they could cause problems cycling. Most ARs have a little bit of play except my friend's dad's RRA that you have to beat apart with a rubber mallet. 
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Fuuuuuuuuck no, they could cause problems cycling. Most ARs have a little bit of play except my friend's dad's RRA that you have to beat apart with a rubber mallet. LOLLLL OK And just to double check. The play that we are talking about is with the upper rocking side to side correct? |
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I once had a bad carry handle in which the A2 sight had about a 1/4 inch play in it and would not hold zero. They sent me a new carry handle free of charge and gave me a slip in the box to mail back the bad one.
MrVegas, what you got was a rare model. It will bring more $ if you go to sell it. Make sure you note it in the sales ad...j/k |
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Fuuuuuuuuck no, they could cause problems cycling. Most ARs have a little bit of play except my friend's dad's RRA that you have to beat apart with a rubber mallet. LOLLLL OK And just to double check. The play that we are talking about is with the upper rocking side to side correct? Yep. Completely normal. |
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Yeah, my 6940 I just got had a milling area that's pretty rough. But I'm keeping it and it's definately my new go-to battle rifle.
I didn't get a manual with mine. I called up Colt and Donna is absolutely awesome. She's sending the manual, the break-down poster and 2 pins. I then asked her if they had any shirts I could buy and she said I'll have a seperate bag coming with a good suprise. Not sure what it is.....I'm guesing it's a T. It's like waiting on Christmas morning....I know a gift is coming and my minds racing on what it could be!!
Needless to say....my experience with Colt CS has been nothing short of spot-on and even above and beyond what's necessary.
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These are gunfighting guns, they are not safe queens that you can invite your airsoft buddies over to finger-fuck while you're in the darkened corner of your parents' basement spanking the monkey as you watch them. Get a f––-ing grip! no kiddin, when did the colt forum turn into the RRA fit and finish forum?
not having fit and finish nazi posts is why I use to like to come here the most to keep my head from exploding. but i see that crap has seeped into here like contaminated water in a pure clean well |
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What you have to understand is.......with companies like POF, LWRC, LMT, S&W, Noveske etc. putting out rifles everyday with dang near perfect fit and finish, thats what people get sensitizied to. Then when someone buys their first Colt(the super duper, king of the hill, best of the best) and it has some finish issues then they're going to ask about it. Several years ago you didn't have this many civilian manufacturers competing and producing so many variants for the Colt to be compared to. Now the market's flooded so you better get used to people asking about finish quality....it's just the nature of the market now.
When I bought my first Colt back in '99(a 6520) fit and finish was immaculate along with performance. Fit and finish on my new 6940 isn't near as good but it's my battle rifle and as such I'm not worried. Initial impression wasn't as good as my past Colt's but it is what it's meant to be..a battle rifle. So I will say, if you want to have an immaculate finish on your AR....you might want to buy another high end manufacturer's version. If you want a fully mil-spec battle rifle that will work everytime you need it to, then buy a Colt. |
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What you have to understand is.......with companies like POF, LWRC, LMT, S&W, Noveske etc. putting out rifles everyday with dang near perfect fit and finish, thats what people get sensitizied to. Then when someone buys their first Colt(the super duper, king of the hill, best of the best) and it has some finish issues then they're going to ask about it. Several years ago you didn't have this many civilian manufacturers competing and producing so many variants for the Colt to be compared to. Now the market's flooded so you better get used to people asking about finish quality....it's just the nature of the market now. When I bought my first Colt back in '99(a 6520) fit and finish was immaculate along with performance. Fit and finish on my new 6940 isn't near as good but it's my battle rifle and as such I'm not worried. Initial impression wasn't as good as my past Colt's but it is what it's meant to be..a battle rifle. So I will say, if you want to have an immaculate finish on your AR....you might want to buy another high end manufacturer's version. If you want a fully mil-spec battle rifle that will work everytime you need it to, then buy a Colt. This. The airsoft-basement remark sounds like something a teenager sitting in their parent's basement would come up with, not something an adult trying to help answer a fellow Colt owner's question would offer. But that is just my opinion. On topic: Colt's customer service is great for a company with the volume they produce and specific focus they have (military/LE). However, I have not dealt with a firearm company that didn't have at least passable CS (Browning being the closest one to leaving me feel less than appreciated, but that is another story). I too received one of the 6940s without a manual/paperwork and they promptly shipped me the manual along with a schematic poster and pin, all at no charge. |
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The airsoft-basement remark sounds like something a teenager sitting in their parent's basement would come up with, not something an adult trying to help answer a fellow Colt owner's question would offer. But that is just my opinion. Yes, it is your opinion and opinions are like a––holes, everyone has one. Re-read the comment and note the over-the-top nature of remark. The humorous nature of the remark was intended to make a point that an "adult" would understand. Obviously, you don't so I'll clarify. Our experience has shown that the majority of those who complain about finish issues with the Colt are whiney little crybabies who don't actually use carbines for their intended purpose, but who put them away, rarely if ever fire them, and like to brag to their buddies about what they have. Maybe that isn't the OP and maybe that isn't you, I don't know and I don't care, but if you're going to post here, you ought to lighten up or go back to the GD. . . . |
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The airsoft-basement remark sounds like something a teenager sitting in their parent's basement would come up with, not something an adult trying to help answer a fellow Colt owner's question would offer. But that is just my opinion. Yes, it is your opinion and opinions are like a––holes, everyone has one. Re-read the comment and note the over-the-top nature of remark. The humorous nature of the remark was intended to make a point that an "adult" would understand. Obviously, you don't so I'll clarify. Our experience has shown that the majority of those who complain about finish issues with the Colt are whiney little crybabies who don't actually use carbines for their intended purpose, but who put them away, rarely if ever fire them, and like to brag to their buddies about what they have. Maybe that isn't the OP and maybe that isn't you, I don't know and I don't care, but if you're going to post here, you ought to lighten up or go back to the GD. . . . I apologize. I incorrectly assumed a JAG Officer would offer a little more tact when addressing the concern of another Colt owner in the Colt forum. I realize you have been reading and posting here for 6 years and I am sure the countless fit and finish questions get old. However, some new Colt owners may not have this experience and just want some advice. I initially came to the Colt forum because I thought it would be an area of arf.com where one could ask a question about a Colt without getting chastised for doing so (ie, "not this sh** again" type replies). Furthermore, I figure if you don't know or care what the OP is intending on using his Colt for, why post? Maybe I'm too old to find the humor in your good natured, over-the-top comments. I will try another forum. |
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Lighten up, Francis. . . .
Colt's customer service is good, but you will always find critics online who have had their problems. You will also find quite a few of the "fit-and-finish" crowd on ar15.com who obsess about how their carbines look but who could care less about what their carbines are for. Colt makes a tool for gunfighting. It does not make a firearm for hobbyists. If the OP is a hobbyist with a Colt, good for him (or you, for that matter), but understanding that the tool he has was made for gunfighting not for looking pretty. If the OP, you or anyone else has a problem with that then you he, they should sell your Colt and get something that better meets your needs. |
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colt is only worried about making the highest quality gn and getting it to the people who need them. and they rarely care about what it looks like in a gunsafe.
If a few crybabies( not aimed at you) whnine about finish, but some trooper in Iraq get5s a gun that works and saves his life, colt doesnt care if it has a pinsized shiny spot on the rail. they dont have time to worry about if some 54 year old collector is happy with his guns looks. maybe in peace time in a few years they will take more time for such things but not now. the kinda guys that come in here normally and bitch are not colt guys, they usually come in here and tell us how wrong we are becasue their RRA/DPMS/stag etc etc looks so much better. they are the type that would return a shovel to sears because the paint was chipped or had overspray 
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But see, that's the very attitude that I hear people gripe about with this board.
Seriously guys......what does it hurt to be civil when addressing someone with these concerns? Why do they have to be called crybabies, airsofters or be called anything? Really......let's be adult about this stuff. Honestly, it sounds like a bunch of schoolyard bullying. You can still get your point across without being degrading. You should atleast be happy that it's another American exercising their 2nd amendment right. Yeah, they may be a Colt newbie and may need to be led in the right direction. So lead them there, don't patronize them to the point of leaving. Seriously, life is waaaay too short for all this drama. I'm going to start calling you guys a bunch of drama queens!!
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"But see, that's the very attitude that I hear people gripe about with this board.
Seriously guys......what does it hurt to be civil when addressing someone with these concerns? Why do they have to be called crybabies, airsofters or be called anything? Really......let's be adult about this stuff. Honestly, it sounds like a bunch of schoolyard bullying." Tell me what airsoft crybaby said all that, and I will go bully them 
I dont know about the rest of the guys in the colt forum, but there is the rest of arfcom to go bash about colt and whine about finish. the guys in here all pretty much understand each other and think alike. and its annoying when some guy. ( not always a newb to colt) comes in here just to point out to us how wrong we are |
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"But see, that's the very attitude that I hear people gripe about with this board. Seriously guys......what does it hurt to be civil when addressing someone with these concerns? Why do they have to be called crybabies, airsofters or be called anything? Really......let's be adult about this stuff. Honestly, it sounds like a bunch of schoolyard bullying." Tell me what airsoft crybaby said all that, and I will go bully them
I dont know about the rest of the guys in the colt forum, but there is the rest of arfcom to go bash about colt and whine about finish. the guys in here all pretty much understand each other and think alike. and its annoying when some guy. ( not always a newb to colt) comes in here just to point out to us how wrong we are What? So by them asking finish questions, they're saying that your wrong? I give up. I just always try not to degrade people. Some people need to do that to feel better about themselves, not saying that's you but really....there's more to life than Colt I promise. No need to be a prick to everyone asking questions. But I'm not going to change anyone's mind about that apparently so I'll move along. But I'm not leaving the Colt forum.
And who said it?? I've ran into more than one person lately that when I mentioned arfcom they had the same response....."I don't go to that board anymore, the Colt Nazi's there are way over the top" or something along those lines. And these weren't your garden variety hobby shooters. These were guys with alot of experience with firearms. On a side note......got my schematic poster, manual and pins from Colt today. Very nice!! Just waiting on that other surprise bag she said to be looking out for. 
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I think what Shawn is saying is that most of the "fit and finish" threads that get started in the Colt forum are not so much "questions" as they are "complaints" about how it can be possible that Colt (the best AR15 manufacturer) can be hailed as such if they can't even finish their weapons off in a pretty fashion. You get guys who think because the "fit and finish" of their RRA or Bushmaster is "so much better" than Colt, it automatically makes them better rifles.. They're not...
So as you can tell a lot of us get sick of hearing about it because it doesn't matter. Colt is a gun you put your life on, not a gun you look at as some beautiful finished off work of art. Most of the responses we give to those who ask a question about the fit and finish is simply "That's completely normal". Those are not the responses we give when someone comes in complaining what a POS their new Colt LE6920 is because the finish is messed up... Do you see the difference now? That's all... 
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I think what Shawn is saying is that most of the "fit and finish" threads that get started in the Colt forum are not so much "questions" as they are "complaints" about how it can be possible that Colt (the best AR15 manufacturer) can be hailed as such if they can't even finish their weapons off in a pretty fashion. You get guys who think because the "fit and finish" of their RRA or Bushmaster is "so much better" than Colt, it automatically makes them better rifles.. They're not... So as you can tell a lot of us get sick of hearing about it because it doesn't matter. Colt is a gun you put your life on, not a gun you look at as some beautiful finished off work of art. Most of the responses we give to those who ask a question about the fit and finish is simply "That's completely normal". Those are not the responses we give when someone comes in complaining what a POS their new Colt LE6920 is because the finish is messed up... Do you see the difference now? That's all... It does get tiring. To think, I don't even own one yet. 
I'm waiting for U.S. CBP to finally hire me so I can get one with an LEO discount (along with a 6940 just because).
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"But see, that's the very attitude that I hear people gripe about with this board. Seriously guys......what does it hurt to be civil when addressing someone with these concerns? Why do they have to be called crybabies, airsofters or be called anything? Really......let's be adult about this stuff. Honestly, it sounds like a bunch of schoolyard bullying." Tell me what airsoft crybaby said all that, and I will go bully them
I dont know about the rest of the guys in the colt forum, but there is the rest of arfcom to go bash about colt and whine about finish. the guys in here all pretty much understand each other and think alike. and its annoying when some guy. ( not always a newb to colt) comes in here just to point out to us how wrong we are What? So by them asking finish questions, they're saying that your wrong? I give up. I just always try not to degrade people. Some people need to do that to feel better about themselves, not saying that's you but really....there's more to life than Colt I promise. No need to be a prick to everyone asking questions. But I'm not going to change anyone's mind about that apparently so I'll move along. But I'm not leaving the Colt forum.
And who said it?? I've ran into more than one person lately that when I mentioned arfcom they had the same response....."I don't go to that board anymore, the Colt Nazi's there are way over the top" or something along those lines. And these weren't your garden variety hobby shooters. These were guys with alot of experience with firearms. On a side note......got my schematic poster, manual and pins from Colt today. Very nice!! Just waiting on that other surprise bag she said to be looking out for.
hahah yeah I bet some of those guys are sixxgunnerJR and his dad haw haw haw at least they can sleep well knowing they can complain about us and colt all over the net. Have you read any of the older threads in here where we remained calm and nice while the OP called us everything in the book and even threatened physical harm? "over the top" usually is code for they told me a fact I didnt want to hear.
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"But see, that's the very attitude that I hear people gripe about with this board. Seriously guys......what does it hurt to be civil when addressing someone with these concerns? Why do they have to be called crybabies, airsofters or be called anything? Really......let's be adult about this stuff. Honestly, it sounds like a bunch of schoolyard bullying." Tell me what airsoft crybaby said all that, and I will go bully them
I dont know about the rest of the guys in the colt forum, but there is the rest of arfcom to go bash about colt and whine about finish. the guys in here all pretty much understand each other and think alike. and its annoying when some guy. ( not always a newb to colt) comes in here just to point out to us how wrong we are What? So by them asking finish questions, they're saying that your wrong? I give up. I just always try not to degrade people. Some people need to do that to feel better about themselves, not saying that's you but really....there's more to life than Colt I promise. No need to be a prick to everyone asking questions. But I'm not going to change anyone's mind about that apparently so I'll move along. But I'm not leaving the Colt forum.
And who said it?? I've ran into more than one person lately that when I mentioned arfcom they had the same response....."I don't go to that board anymore, the Colt Nazi's there are way over the top" or something along those lines. And these weren't your garden variety hobby shooters. These were guys with alot of experience with firearms. On a side note......got my schematic poster, manual and pins from Colt today. Very nice!! Just waiting on that other surprise bag she said to be looking out for.
hahah yeah I bet some of those guys are sixxgunnerJR and his dad haw haw haw at least they can sleep well knowing they can complain about us and colt all over the net. Have you read any of the older threads in here where we remained calm and nice while the OP called us everything in the book and even threatened physical harm? "over the top" usually is code for they told me a fact I didnt want to hear.
No, as a matter of fact I haven't read those threads. If that's the case then those tards deserved everything they got. I was just referring to these latest ones. I just don't think everyone should get chastized for the actions of a few others. But anyway, moving on..........I still haven't shot my 6940 yet. I think that means I've violated several gun laws. I need to get my butt to the range pretty ricky-tick.
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flashbang, I've been a regular guy here for six years. When I started posting on the Colt forum the assholes from GD regularly came here and shit on Colt and Colt owners. DPMMN, CJAN NH, and I, among others, ran them off by defending the brand and their products. It is a much more civilized place as a result.
Were we a little harsh with the OP and another poster? I don't think so. But if we were, it was with good reason. Overwhelmingly, we've heard from people with unreasonable expectations of what Colt carbines should look like. Even better, most if not all of these complainers are hobbyists, and not .mil, .gov, .le, or even serious civilian gunfighters. Colt customer service sometimes is a little slow. Colt stands by its product. Colt isn't BM, RRA, or any of the others. And it sure as hell ain't HK! At the end of the day, you gotta ask yourself, what is it that you want? If you are a serious shooter, someone who wants a reliable weapon that won't fail him in a gunfight, then you want a Colt. If, on the other hand, you're looking for something else, you probably want something else and you may not be satisfied with a Colt. |
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Roger that. I apparently haven't been privy to certain battles that were fought prior to my existence here. And for that I commend those that fought it.
Drive on brothers, as you see fit. I've expressed my opinion and we can move on and continue with our Colt gun porn.
You know what........now that I think about it...I have sinned again, I still have my new Garand that needs to be loved at the range. That should be a very exciting range outing......shooting the '42 Garand and new 6940 all in one day? Weaker men couldn't handle it.
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hey I had a 42 M1 with all matching serial numbers!! in great shape. haha I sold it to buy a colt AR15 hehehe  I never regret it for a second. got it for 750 and sold it for 1200 hahahahWhaaaaat?? You know it's ok to have both right??
Yeah, mine is a CMP that's all matching '42 except the bolt. I found a jewel in the rough so to speak at the south store. Barrel gauges less than 1. |
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I have a pretty nice Service Grade December 1944. Nice!!
Uh oh....we're talking about Garands in the Colt forum.  Talk about a major thread derailment.
Eh.
I don't have a gauge so I can't test the muzzle, but the bullet test seems OK. It shoots very well, too. I got one of the last USGIs that stayed in the country (before the Danish and Greek returns started rolling in) and attached a post-it note to my order begging for a WWII serial number. They delivered.
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| yeah mine was from the CMP. I got it from an ancient old man that was a highpower shooter from years ago. it shot ok, i was able to hit a man sized target at 800 yards with it using that korean ammo. It made the 2nd garand I have owned. I just never could work up a serious love for one |
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