Loose barrel nut on new DDM4V7 > Daniel Defense

Skunkeye

Member

Joined: Sep 2004

Posts: 7765

EE: 100% (1)

WY, USA

Posted: 4/20/2023 11:22:06 AM EDT

I just picked up a new DDM4V7 yesterday, noticed the rail rotated, then noticed that the barrel wobbled. I removed the MRF rail and found the barrel nut wasn't even fully hand tight.

The rifle was inspected by CR on 4-10 according to the tag (you should give them crap because they initialed the date line, and dated the initial line on the tag...attention to detail!).

The website shows the barrel nut wrench out of stock. Do you guys have a commonly available work-around wrench you could recommend?

Turns out, it was a different elephant.

Marler5811

Member

Joined: Nov 2004

Posts: 1381

EE: 0% (0)

SC, USA

Posted: 4/20/2023 11:30:51 AM EDT

[Last Edit: Marler5811][Edited] [#1]

Very sorry about that. Fill this out and we'll get you taken care of ASAP.

https://danieldefense.com/returns

Joe Marler
Daniel Defense
Law Enforcement Sales Manager

Daniel_Defense

Member

Joined: Oct 2009

Posts: 27

EE: 100% (3)

GA, USA

Posted: 4/20/2023 11:33:03 AM EDT

[#2]

Definitely unacceptable. Give our CS Team a call, and they'll be able to help you out. Phone: (866) 554-4867

WilsonCQB1911

Joined: Jul 2005

Posts: 5498

EE: 100% (52)

IL, USA

Posted: 4/20/2023 11:44:19 AM EDT

[#3]

Awesome response by DD. I'm a fanboy - you guys make great product.

Skunkeye

Member

Joined: Sep 2004

Posts: 7766

EE: 100% (1)

WY, USA

Posted: 4/20/2023 11:45:14 AM EDT

[#4]

Thanks for the quick replies. That link above went to a non-DD website, so I just used the warranty form on the DD website.

Turns out, it was a different elephant.

Marler5811

Member

Joined: Nov 2004

Posts: 1382

EE: 0% (0)

SC, USA

Posted: 4/20/2023 6:46:10 PM EDT

[#5]

Quote History

Originally Posted By Skunkeye:
Thanks for the quick replies. That link above went to a non-DD website, so I just used the warranty form on the DD website.

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I don't know why it does that. If you filled it out on our website someone should be touch soon. If you got a confirmation email, shoot it to me and I'll follow up on it for you. [email protected]

Joe Marler
Daniel Defense
Law Enforcement Sales Manager

Skunkeye

Member

Joined: Sep 2004

Posts: 7768

EE: 100% (1)

WY, USA

Posted: 4/22/2023 3:29:24 PM EDT

[#6]

Quote History

Originally Posted By Marler5811:

I don't know why it does that. If you filled it out on our website someone should be touch soon. If you got a confirmation email, shoot it to me and I'll follow up on it for you. [email protected]

View Quote

No confirmation email, yet, but the site did say, "message sent" when I completed the form.

I was going to call Monday if I hadn't heard anything. Thanks.

Turns out, it was a different elephant.

Skunkeye

Member

Joined: Sep 2004

Posts: 7773

EE: 100% (1)

WY, USA

Posted: 4/24/2023 12:10:33 PM EDT

[#7]

Got an email this morning that they're sending a wrench. Thank you for the fast service!

Turns out, it was a different elephant.

Skunkeye

Member

Joined: Sep 2004

Posts: 7778

EE: 100% (1)

WY, USA

Posted: 4/26/2023 3:00:12 PM EDT

[#8]

Wrench arrived today, torqued nut to 50 ft/lbs with a Midwest Industries URR, put the rail back together, smooth as silk. Thanks again.

Turns out, it was a different elephant.

Marler5811

Member

Joined: Nov 2004

Posts: 1388

EE: 0% (0)

SC, USA

Posted: 5/1/2023 9:33:29 AM EDT

[#9]

Quote History

Originally Posted By Skunkeye:
Wrench arrived today, torqued nut to 50 ft/lbs with a Midwest Industries URR, put the rail back together, smooth as silk. Thanks again.

View Quote

Sorry for the issue. Glad that did the trick.

Joe Marler
Daniel Defense
Law Enforcement Sales Manager

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Loose barrel nut on new DDM4V7