Posted: 2/4/2006 7:44:58 AM EDT
So I just want to know how many time the hammer on a "new" rifle breaks in the middle of using it. I mean do I need to keep a stack of these things laying around ?? 400 rounds out of this ute2 and snap .. pop goes the hammer ... so now what I have to send in the lower which is 25 bucks from my FFL and then what another 25 bucks to get it from my FFL not even including the shipping .... I'm not freakin amused 
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Sorry to hear about your problem, that definitely sucks. Unless the laws are different in NY, you should be able to ship the lower directly back to RRA for repair without going through your FFL. RRA can ship it directly back to you also. You already own that receiver, going through an FFL is for transfering ownership. Again, that is unless NY has a law against this. I'm sure RRA will make it right, maybe they can throw something in with the lower after they repair it to compensate for the shipping charges. |
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Gentlemen thank you for enlightening me ... I was already completely irritated at the fact it happened in the first place. Then as I began to stew and think of the possible worse case scenario's regarding transfer I became even more agitated (not that I thought that would be possible) ... so now at least I can just be mad about the hammer. Thanks guys I appreciate it. John And of course RRA isn't open on saturday's ... what the hell... don't they know that when I have a problem I want 24 hour customer service  ... geesh, the nerve of those people ... taking the weekend off to enjoy it with there families ... who do they think they are 
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They may not be open much next week either... SHOT show you know... :) |
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Might be a "When life gives you lemons" moment, Most of us have black rifles because of a certain sense of self reliance they offer, along those lines it may be a good chance to tear down your lower and replace the hamer yourself, they are cheap enough that it will probably be less than shipping and faster turn around! I know we expect new weapons to be "right" when we get them but there will always be the chance of any mechanical part breaking, this would be invaluable training if you are not already fluent in stripping your weapon. I know you are a bit upset over this but step back and review it objectively, send the broken part back to RRA with a letter detailing what happened, you will most likely get a spare hammer back as any reputable dealer will want to know about any problems with their product. |
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I think Steve, the RRA moderator, is at, or getting ready to go to the Shot Show. Call RRA, I would assume they would give you an RMA or some such number and have you ship it back. I probably have a spare hammer I could dig out and mail you, but on a factory built rifle I think you would be better off sending it back, part of the money you paid for that rifle was for the warranty. |
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Aimless I'll take that hammer in case of future incident j/k ... I'll get spare parts when money allows. I spoke with RRA this morning. The tech I was given too (Scott) was very helpful and polite. He asked to have me send it to them so they could look it over to see if it warranted looking into the "batch" of hammers they had sent out. They also offered to pay for the shipping to them if I were to enclose a receipt for it. So I'm needless to say pleased with the service i have gotten so far and I love my rifle. Just annoyed that I won't have it for a couple weeks, though that's not really RRA's fault. Things happen I know this, but as anyone I became agitated when it happened to me  . So the moral of the story currently is RRA is good to their word on the warranty and I'll just have to kill 'yotes with my Remington for the next couple weeks. Oh yea and thanks moto for the buddist type take on the situation, I am far more calm than my initial post may have led one to believe. Thanks for your insight. John |
Ahh they asked ya to ok that makes it a little different then. 
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| Just an update on the service and handling regarding my original post ... after speaking to Scott at RRA and sending in my lower.I had it in my hands 2 days ago fixed and looking perfect. The customer service was fantastic and the turn around was less than a week. I'm VERY pleased with RRA and given what I believe is the a very high quality product in the first place, knowing the service is this good they have made a customer for life out of me. I'm pleased to own their weapon and will continue to buy the products they produce. Just my .02. Thank You RRA |