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Site News The People of Virginia VS Grabigial BanBerger | ARFCOM News
1/10/2009 11:05:55 AM EDT
Hey guys -
I made my first purchase from SWFA and am having problems with their customer service.

Is there someone I can send an email to besides their "normal" CS reps?

I won't make my issues public until I have exhausted my options in order to be fair to their company.

thanks
Joe
______
1/9/2009 7:54:54 AM EDT
[#1]
They may have a few dummies working there,
but the main guy, I think his name is David, has always made everything right.

Keep bugging them, as I am sure they are very busy.

1/9/2009 7:57:47 AM EDT
[#2]
It's been a while since I ordered from SWFA but David was very helpful with an issue that I had and he made everything right in the end.
1/9/2009 1:51:20 PM EDT
[#3]
i recently purchased a 20x ss kit from them...   was told it was on backorder..  then a month later,, they sent me a 10X.    I called today and was given a return number and they said they would ship the other one out..   so we will see....
1/2/2009 5:56:07 PM EDT
[#4]
SWFA has there own Industry Forum here on ARFCOM.  You might try posting your question there.

http://www.ar15.com/forums/forum.html?b=2&f=78

ETA:  Looks like quite a few others are having problems, as well.
1/2/2009 7:09:07 PM EDT
[#5]
thanks I posted there - but since I have already exchanged emails with a "Chris"
I am not sure I will get anywhere

1/2/2009 7:18:41 PM EDT
[#6]
Sorry to hear about this...pretty discouraging...
1/10/2009 11:43:47 AM EDT
[#7]
I ordered a 16x super sniper and received FANTASTIC service. Thanks SWFA! YMMV.
1/10/2009 12:47:21 PM EDT
[#8]
I've made a couple good-sized purchases with them in the last 3 months and working with Brady there has been fantastic and quite cost effective.  Zero issues with any of the orders, shipping, product.



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