Posted: 5/5/2007 8:03:00 AM EDT
| Sorry if this is the wrong are, but I figured that since they are one of the only Colt suppliers in the country, it should go here. Has anyone in the past few month bought anything thing from them; or in my case been able to contact them at all? I want to buy some spare parts and send in a couple rifles for the reliability upgrade, but can never get any response to any emails, phone calls, or messages. Has anyone else here had that problem. I have bought from them before and they were great to deal with then, but I hate that I cannot get any response now. |
| It's a small operation (two people) offering something very special that no one else offers: real Colt parts and real Colt service. Be patient. Tina and Ken do a significant amount of .gov and .mil business as well as proving guns, parts, and service to average citizens. |
Ditto- Most times I have called or E-mailed they have been above promt to this lowly citizen. There was one time I E-mailed an inquiry that took a while for a response. When it it came it was very professional and helpful. SAW is without question a class act for those who are not screwing around and demand equipment and services that can be depended on. I like dealers and vendors which have proven to provide me with equipment and skill- there is no guessing or wondering- when the package arrives I KNOW I will not be disappointed before I open it. |
True that. Plus he travels conducting the Certified Colt Armorers courses. You will eventually get them, HW. I would stay on the phone option. |
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Unfortunately I've had the same experience as the poster of this thread. I have actually called up there 87 times in ONE single week (recently), and FINALLY got Tina to answer the phone. The next week (2nd order), I had to call 54 times before I got her. Man it was tough fitting that many little phone breaks into my work day. |