Posted: 10/10/2009 3:03:09 PM EDT
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I had read good things about ADCO here. My first order with this company did not turn out this way. Back on 11/14/2008 I ordered Gemtech bi-locks. They were, of course, out of stock. NFA purchases, and sometimes their accessories, will teach one to be patient. So I have been patiently waiting for my order to be filled while receiving periodic backorder notices via email. This week I received a back order notice which said, "Starting 10/09 ALL backorders older than 9 months will be deleted." This sure seems to be the case because after standing in line all this time for some relatively simple parts, I find the order status on their website confirms my order is gone! I wish ADCO the best while I take my business elsewhere. Poor first impression.
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I am sorry for any trouble, we are in the process of purging hundreds of dead Back Orders. We will not longer be accepting Back Orders as well.
However, to the OP, we have not started canceling any orders yet. We are giving the opportunity, for folks that respond, to keep their current Back Orders. Unfortunately, i do not see any orders back orders for the Bi-Lock, so it is possible your order was lost (we did have some trouble a while back. Although you said you are going to take your business elsewhere, we will be more than happy to honor your Order Date and Price, if you will send me a copy of your order. If not, i understand. Again, sorry for the trouble. |
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Quoted: I am sorry for any trouble, we are in the process of purging hundreds of dead Back Orders. We will not longer be accepting Back Orders as well. However, to the OP, we have not started canceling any orders yet. We are giving the opportunity, for folks that respond, to keep their current Back Orders. Unfortunately, i do not see any orders back orders for the Bi-Lock, so it is possible your order was lost (we did have some trouble a while back. Although you said you are going to take your business elsewhere, we will be more than happy to honor your Order Date and Price, if you will send me a copy of your order. If not, i understand. Again, sorry for the trouble. Although I have no skin in THIS game, that was a great response. ADCO is a CLASS ACT. |
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Quoted:
Quoted:
I am sorry for any trouble, we are in the process of purging hundreds of dead Back Orders. We will not longer be accepting Back Orders as well. However, to the OP, we have not started canceling any orders yet. We are giving the opportunity, for folks that respond, to keep their current Back Orders. Unfortunately, i do not see any orders back orders for the Bi-Lock, so it is possible your order was lost (we did have some trouble a while back. Although you said you are going to take your business elsewhere, we will be more than happy to honor your Order Date and Price, if you will send me a copy of your order. If not, i understand. Again, sorry for the trouble. Although I have no skin in THIS game, that was a great response. ADCO is a CLASS ACT. If you can get them to respond. I had an upper pretty much boxed up ready to ship out but they never responded to my email verifying I had the services selected I needed. Ended up taking it to a local shop to get the work done. |
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Quoted:
Quoted:
Quoted:
I am sorry for any trouble, we are in the process of purging hundreds of dead Back Orders. We will not longer be accepting Back Orders as well. However, to the OP, we have not started canceling any orders yet. We are giving the opportunity, for folks that respond, to keep their current Back Orders. Unfortunately, i do not see any orders back orders for the Bi-Lock, so it is possible your order was lost (we did have some trouble a while back. Although you said you are going to take your business elsewhere, we will be more than happy to honor your Order Date and Price, if you will send me a copy of your order. If not, i understand. Again, sorry for the trouble. Although I have no skin in THIS game, that was a great response. ADCO is a CLASS ACT. If you can get them to respond. I had an upper pretty much boxed up ready to ship out but they never responded to my email verifying I had the services selected I needed. Ended up taking it to a local shop to get the work done. Again, we apologize. With between 200 and 300 emails a day, we miss a few. So, anyone reading this, always try a few times. Most of the time it's easier to get me [email protected]. I am sure your local guy did a good job. |
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The backorder issue is a nightmare. There are currently 109 customers, who have 319 items on back order, going back to June, 2008. I’ve been sending out back order reports every couple weeks for the last year. If I didn’t hear back, the items remained on back order. Often, the parts arrive, 9 months after the order and half the cards are expired. I’ll send a reminder email that I need a new card exp date, and never get a reply. Or, if the card is good, I’ll ship the item and get an email the next day asking why I shipped an order they “cancelled” 3 months ago. Sure, they respond to the “item shipped” email, but they ignored the reminder email that they still had a back order.
I would rather cancel an order I don’t get a response for, then charge the card and send it. I really don’t like taking money when I’m not SURE its what the customer wants. Its easier to put a name at the top of a back order list, than it is to refund credit cards and shipping costs. No business can please everyone all the time, and in our case its not from a lack of effort. I’m weeding through my 200+ daily emails almost 24/7, and when Dave’s in the shop He’s on the phone, with a back up phone – because people talk so much 1 cordless phone’s battery doesn’t last enough to make it through the afternoon. The email issues are just getting worse, as it seems more and more are getting caught in SPAM filters. Most every day, Dave will ask me a question about an email he received,– and I can go to my sent items folder and forward the original response. But don’t get those messages confused with the emails conversations I have with customers, who will call and task Dave the SAME question because they didn’t like the answer I gave. 
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I guess I am just a lucky guy, as I have been dealing with ADCO for quite a few years, and I think their service has been great (both shop work and retail sales). I feel bad for all or the Geissele back orders Steve had to deal with from me (I bet he is real glad Bill got caught up ) I am surprised it took them this long to stop dealing with (sometimes perpetual) back orders.
I know this doesn't really help the OP, but I just want to say thanks to Steve, and all the other guys at ADCO. Don't forget that for every grumpy customer, you have a lot of happy ones. Thanks again for you help over the years! |
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Nothing against the original poster, but Steve at Adco was the only person that would return my numerous e-mails. You see I live in NY (unfortunately), and I cannot just order any upper, and call it a day. I was in the market for a nice M4 style upper, but needed a muzzle brake pinned etc. Nobody else would even bother to answer my questions, I will not mention their names, but some are well thought of on this forum.
Luckily, I read many good reviews on Adco here, and decided to e-mail him to see if I would get a reply. Not only did he reply once, but I have asked about four or five other questions, and he has answered each, and every one. I ordered my upper with a DD M4 lite 7.0 knowing it was backordered, so I guess I am adding to his misery right now, but I have no doubt it will be a great upper once it gets here....first rate service in my book. |
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Quoted:
I would rather cancel an order I don’t get a response for, then charge the card and send it. I really don’t like taking money when I’m not SURE its what the customer wants. Its easier to put a name at the top of a back order list, than it is to refund credit cards and shipping costs. Sounds very reasonable to me. |
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I had a Geissele SSA Trigger on order with Steve for months………….so long I’d actually forgotten about it. Then I got a notice that they’d tried to charge the card and it wouldn’t go through…it had been long enough that the card had expired.
So I emailed back saying I’d get him the new number, he said just to reorder and I’d be charged the original purchase price of ….. I think $145 or something like that, since the trigger was now at $170 I was a skeptic but Steve came through as promised. I was impressed and definitely will do business with ADCO in the future. |