Posted: 3/6/2014 4:06:33 PM EDT
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First let me be transparent and say the vortex was a gift to myself via the EE. After reading countless threads about the Viper PST, I committed to working out a deal with an arfcommer no longer in need of his. Let me also be clear that I trust this forum member and believe him when he stated he was unaware of the reticle issue I immediately noticed upon receipt. See pic.
I'm sure many of you agree that more important than specs , price or fads, customer service is the only thing that really matters these days. Obviously great glass from a reputable company can't hurt but coupled with a fully transferable no bullshit warranty.... Now you're on to something you have to make good on. So back to the Viper PST....... After seeing the reticle was clearly off(almost like it was hairy), I called vortex. I emailed them a pic prior and they pulled it up while I was on the phone with them. Literally 10min later, I had a UPS shipping label emailed to me and they ack. they needed to make it right. I ran to ups and within one hour of dropping off, I got an email that a new one was to be at my doorsteps in 3 days!!!! Vortex you have a lifelong promoter. Buy with 0 reservations. 
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Quoted: First let me be transparent and say the vortex was a gift to myself via the EE. After reading countless threads about the Viper PST, I committed to working out a deal with an arfcommer no longer in need of his. Let me also be clear that I trust this forum member and believe him when he stated he was unaware of the reticle issue I immediately noticed upon receipt. See pic. I'm sure many of you agree that more important than specs , price or fads, customer service is the only thing that really matters these days. Obviously great glass from a reputable company can't hurt but coupled with a fully transferable no bullshit warranty.... Now you're on to something you have to make good on. So back to the Viper PST....... After seeing the reticle was clearly off(almost like it was hairy), I called vortex. I emailed them a pic prior and they pulled it up while I was on the phone with them. Literally 10min later, I had a UPS shipping label emailed to me and they ack. they needed to make it right. I ran to ups and within one hour of dropping off, I got an email that a new one was to be at my doorsteps in 3 days!!!! Vortex you have a lifelong promoter. Buy with 0 reservations. http://i626.photobucket.com/albums/tt347/MaynardJaimeKeenan/E687EB73-F119-4620-B29C-1522CAC9DC31_zpscetivcuw.png |
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I had the exact same problem with mine. Called and had a return sent, shipped it off and got it back fast.
+ Had a problem (same scope) with the rear glass O-ring coming out after shooting a few hundred rounds. Called and had a return sent, shipped off and got it back fast. = Zero problems now! Happy customer for life. 
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Quoted: I had the exact same problem with mine. Called and had a return sent, shipped it off and got it back fast. + Had a problem (same scope) with the rear glass O-ring coming out after shooting a few hundred rounds. Called and had a return sent, shipped off and got it back fast. = Zero problems now! Happy customer for life. |
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Quoted:
Thank you! We really appreciate your support. Quoted:
Quoted:
I had the exact same problem with mine. Called and had a return sent, shipped it off and got it back fast. + Had a problem (same scope) with the rear glass O-ring coming out after shooting a few hundred rounds. Called and had a return sent, shipped off and got it back fast. = Zero problems now! Happy customer for life.
No problem! Actually I am going to buy a used but in great shape Viper 4-16x44 LR from a friend that the wife talked him down to $425 in the next few days. She watches Pawn Stars too much. LOL |
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Quoted: No problem! Actually I am going to buy a used but in great shape Viper 4-16x44 LR from a friend that the wife talked him down to $425 in the next few days. She watches Pawn Stars too much. LOL Quoted: Quoted: Quoted: I had the exact same problem with mine. Called and had a return sent, shipped it off and got it back fast. + Had a problem (same scope) with the rear glass O-ring coming out after shooting a few hundred rounds. Called and had a return sent, shipped off and got it back fast. = Zero problems now! Happy customer for life. No problem! Actually I am going to buy a used but in great shape Viper 4-16x44 LR from a friend that the wife talked him down to $425 in the next few days. She watches Pawn Stars too much. LOL |
| I had a problem with a couple of switch views that I ordered for my two Viper PST's. Sent them an email and the next day I received a confirmation email that they sent two new ones and I just needed to put my old ones in the same box and send them back. I was back up and running in a few days. All but one of my optics are some sort of Vortex and I'm just waiting for it to take a hit so I can get a Vortex for it. All and all, I couldn't be happier. |
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Quoted: I had a problem with a couple of switch views that I ordered for my two Viper PST's. Sent them an email and the next day I received a confirmation email that they sent two new ones and I just needed to put my old ones in the same box and send them back. I was back up and running in a few days. All but one of my optics are some sort of Vortex and I'm just waiting for it to take a hit so I can get a Vortex for it. All and all, I couldn't be happier. |