Posted: 11/28/2009 7:02:09 PM EDT
[Last Edit: TH-X15][Edited]
I received an email on a product return stating I would not be charged the "restocking" fee. But was charged it anyway.
Just talked to a great guy on the phone, who was nothing but helpful. Said he would take care of it today. The returned item was my 4th order with SWFA over the years, I can say now there will be a fifth. Thanks SWFA. |
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Originally Posted By RyJones:
did you call them and ask about the previous email? I will try to call them on Monday, however they have not responded to my last 3 emails. I edited my OP because I see SWFA has not logged on since before Thanksgiving. I will give them the benefit of the doubt that the long Thanksgiving weekend is perhaps why they have not responded. |