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You only have the detent pictured. I assume you installed it correctly with both the detent and spring? Also assume that the spring did not bind up on installation?
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You only have the detent pictured. I assume you installed it correctly with both the detent and spring? Also assume that the spring did not bind up on installation? View Quote I have installed a many of these . I know how its done and it was done correctly every time. It has been re-installed at least 4 times now. 2 with the old safety, 2 with the new. They both look exactly the same, I took a photo of the first one. Still moving past fire. Still defective. I have a complete 18'' Anderson I built as well. Never had any problems with it or the other AR's I've built over the years. The selector wont move past fire. So its just this PSA that is doing it. Bad quality parts , and the customer service is worse. |
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Chiiiiill.
I've never had an issue when contacting PSA for customer service issues and I've never had an issue with their selectors, which I'm sure are probably produced by someone else. Unfortunate with your situation and hopefully they will make things right. Like you said, take it up with your credit card company if they don't fix things. Sucks to have to do that but at least you can get your money back. |
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Is the dimple on the selector not deep enough, pushing past detent? Or the two dimples too far apart?
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Chiiiiill. I've never had an issue when contacting PSA for customer service issues and I've never had an issue with their selectors, which I'm sure are probably produced by someone else. Unfortunate with your situation and hopefully they will make things right. Like you said, take it up with your credit card company if they don't fix things. Sucks to have to do that but at least you can get your money back. View Quote View All Quotes View All Quotes Quoted:
Chiiiiill. I've never had an issue when contacting PSA for customer service issues and I've never had an issue with their selectors, which I'm sure are probably produced by someone else. Unfortunate with your situation and hopefully they will make things right. Like you said, take it up with your credit card company if they don't fix things. Sucks to have to do that but at least you can get your money back. Chill? I've been dealing with this for over a month now. I paid money to have a working firearm. This is inexcusable. If you were waiting over a month I'm sure you'd be upset as well. Thanks for your input but it isn't needed. Quoted:
Is the dimple on the selector not deep enough, pushing past detent? It seems like that is the problem, and they will not send a working one, or refund the price of the selector so I can buy from a different manufacturer. |
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I don't understand how that can be skipping the detent?
FWIW - One of my PSA builds, the lever wouldn't fit flush to the receiver. PSA did send another one, it fit a little better but not as tight as my other rifles. A few months ago while placing another order I added a lever, "just for kicks." It fit worse than the very first one! My guess based upon my experience with their levers not sitting flush. You've inserted the lever too far in the receiver before adding the pin and spring, so the pin isn't contacting the detent but the bar across the lever. |
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You have the correct detent spring in the grip? Is there wear on any other part of the safety? The reason I ask is because this is the first I have heard of this particular problem.
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You have the correct detent spring in the grip? Is there wear on any other part of the safety? The reason I ask is because this is the first I have heard of this particular problem. View Quote View All Quotes View All Quotes Quoted:
You have the correct detent spring in the grip? Is there wear on any other part of the safety? The reason I ask is because this is the first I have heard of this particular problem. Its the first time I've ever seen the problem as well. It must not be milled correctly. The pocket and channel are not deep enough to allow the detent to sit securely. Quoted:
I don't understand how that can be skipping the detent? FWIW - One of my PSA builds, the lever wouldn't fit flush to the receiver. PSA did send another one, it fit a little better but not as tight as my other rifles. A few months ago while placing another order I added a lever, "just for kicks." It fit worse than the very first one! My guess based upon my experience with their levers not sitting flush. You've inserted the lever too far in the receiver before adding the pin and spring, so the pin isn't contacting the detent but the bar across the lever. Please quit pestering me about "did you install it correctly??" I'm not an idiot . I know how to install the safety switch, I have other builds without problems. It is out of spec, along with the 2nd one they sent. |
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hard to tell from the photo, as the detent in question is the one harder to see. From what I can tell, there's nothing apparently wrong with the safety side detent of the lever, nor anything else visibly apparent with the lever.
Chill out on jumping peoples case about incorrect install - it's an obvious question to ask "some guy on the internet". Because yea, at first glance, my first suspicion would also be that you installed the detent pin reversed (i.e. pointy side down). Apparently not, but freaking out about it is the defensive behavior most often seen in people who lack the self confidence that they actually know what they are doing. In any event, this is a really cheap part. Maybe just buy a 3rd party safety and be done with it? Failing that, drill out the detent a little more, stretch out the detent spring I guess. I'm trying to remember, but I think there's a hollow in the pistol grip that the spring slips into? And if so, for all I know, maybe they drilled that MagPul's a little too deep. Also, a lot of lowers have a stop at the fire position, specifically for this as well, so that one can't over-rotate the selector past fire - since new lowers that can go to full-auto is pretty pointless for the vast majority of people. Indeed, for a semi-auto fire group; apparently can even be a problem, as your photos show. Or maybe the channel in the lower or in the group has a rough spot causing the spring to hang? Good luck. If you can post a photo of the safety selector's Fire position detent, that might help. As well as a photo showing how deep the spring goes into the MagPul grip, vs a photo showing another pistol grip and how deep the spring goes into that one. |
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hard to tell from the photo, as the detent in question is the one harder to see. From what I can tell, there's nothing apparently wrong with the safety side detent of the lever, nor anything else visibly apparent with the lever. Chill out on jumping peoples case about incorrect install - it's an obvious question to ask "some guy on the internet". Because yea, at first glance, my first suspicion would also be that you installed the detent pin reversed (i.e. pointy side down). Apparently not, but freaking out about it is the defensive behavior most often seen in people who lack the self confidence that they actually know what they are doing. In any event, this is a really cheap part. Maybe just buy a 3rd party safety and be done with it? Failing that, drill out the detent a little more, stretch out the detent spring I guess. I'm trying to remember, but I think there's a hollow in the pistol grip that the spring slips into? And if so, for all I know, maybe they drilled that MagPul's a little too deep. Also, a lot of lowers have a stop at the fire position, specifically for this as well, so that one can't over-rotate the selector past fire - since new lowers that can go to full-auto is pretty pointless for the vast majority of people. Indeed, for a semi-auto fire group; apparently can even be a problem, as your photos show. Or maybe the channel in the lower or in the group has a rough spot causing the spring to hang? Good luck. If you can post a photo of the safety selector's Fire position detent, that might help. As well as a photo showing how deep the spring goes into the MagPul grip, vs a photo showing another pistol grip and how deep the spring goes into that one. View Quote I didn't come on this forum to get challenged by random people saying that I'm at fault in some way. It is not "chilling out" when I've been dealing with this for over 1 month and my money is in limbo. I am not here to discuss this with you or any AR15 members. . . I'm trying to contact PSA and get someone higher in the company to respond. I dont have milling equipment to try and make a part right that they sent by "drilling it out" nor do I want to waste any more of my time and energy to fix something that should have been right to begin with. I spent my hard earned money on a part. The parts that came in are defective. 100% without a doubt. There is no user error here. PSA sent new ones. They still exhibit the same behavior and now they're giving me the run around about refund / replacement. It is a waste of my time. It has been over 1 month I've been going back and fourth with countless emails. Had this been any other company they would have said "Sorry it is wrong, I will refund you" I'm not sure who runs the customer service section but they are quite happy to keep giving excuses. As I said its the worst customer service department I've seen from any industry partner bar none. |
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Man I don't know how to say this nicely, but you're kind of loosing your shit over this. For a $12 part. Hey I get it, I've freaked out too over such things out of principle. Usually to my own embarrassment when I eventually calm down and and feel bad that I lost my cool over something so minor.
Because look - judging by the ping marks on the bolt-catch roll pin area of the lower in the first pic, I don't really take it as a matter of course that master-armorer assembly skills are in play. This isn't the first time I've seen someone lose their shit with PSA over something minor. They are the lowest cost supplier of what is usually decent parts - yet LaRue quality customer service is expected. In this case, it's a $12 part. which they replaced. A part no one anywhere else is having a problem with. I just installed one. It works fine. drags a little, but eh - lowest cost supplier. Sometimes I wonder if PSA has sort of an ignore button if they label one as a PITA customer... All I know is everything I've bought from PSA has left me satisfied. In general, I typically feel like I'm getting an unreasonably good deal - and base my customer service expectations on that. Which they also exceed, by getting me my stuff quickly and correctly. For me at least. Sorry you got a two bad safety selectors. I'm sure you'll likely end up with two free selectors once you do the charge-back. Just try to be nice the credit card person who's not involved. In any event - if this reply pisses you off, then sorry, I probably should have not replied. But that said, man... maybe a little nature walk and a little zen time might be in order... |
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Man I don't know how to say this nicely, but you're kind of loosing your shit over this. For a $12 part. Hey I get it, I've freaked out too over such things out of principle. Usually to my own embarrassment when I eventually calm down and and feel bad that I lost my cool over something so minor. Because look - judging by the ping marks on the bolt-catch roll pin area of the lower in the first pic, I don't really take it as a matter of course that master-armorer assembly skills are in play. This isn't the first time I've seen someone lose their shit with PSA over something minor. They are the lowest cost supplier of what is usually decent parts - yet LaRue quality customer service is expected. In this case, it's a $12 part. which they replaced. A part no one anywhere else is having a problem with. I just installed one. It works fine. drags a little, but eh - lowest cost supplier. Sometimes I wonder if PSA has sort of an ignore button if they label one as a PITA customer... All I know is everything I've bought from PSA has left me satisfied. In general, I typically feel like I'm getting an unreasonably good deal - and base my customer service expectations on that. Which they also exceed, by getting me my stuff quickly and correctly. For me at least. Sorry you got a two bad safety selectors. I'm sure you'll likely end up with two free selectors once you do the charge-back. Just try to be nice the credit card person who's not involved. In any event - if this reply pisses you off, then sorry, I probably should have not replied. But that said, man... maybe a little nature walk and a little zen time might be in order... View Quote You're just defending PSA. I expected that. Saying excuses why they should or shouldn't do this or that. Problem is that if the part is defective. I told them I'd send BOTH back. I want either a refund of the safety or a working one. What is so hard to understand here? Am I missing something? |
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After reviewing your case notes on your order (found via email by your writing style), it shows this will the second detent and selector sent in replacement for this kit.
If you are still having issues with this new set on arrival, please IM me here. |
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After reviewing your case notes on your order (found via email by your writing style), it shows this will the second detent and selector sent in replacement for this kit. If you are still having issues with this new set on arrival, please IM me here. View Quote Ok thank you, and if its not working I'll be happy to send all 3 back. I do not want them if they are moving past fire. |
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Man I don't know how to say this nicely, but you're kind of loosing your shit over this. For a $12 part. Hey I get it, I've freaked out too over such things out of principle. Usually to my own embarrassment when I eventually calm down and and feel bad that I lost my cool over something so minor. Because look - judging by the ping marks on the bolt-catch roll pin area of the lower in the first pic, I don't really take it as a matter of course that master-armorer assembly skills are in play. This isn't the first time I've seen someone lose their shit with PSA over something minor. They are the lowest cost supplier of what is usually decent parts - yet LaRue quality customer service is expected. In this case, it's a $12 part. which they replaced. A part no one anywhere else is having a problem with. I just installed one. It works fine. drags a little, but eh - lowest cost supplier. Sometimes I wonder if PSA has sort of an ignore button if they label one as a PITA customer... All I know is everything I've bought from PSA has left me satisfied. In general, I typically feel like I'm getting an unreasonably good deal - and base my customer service expectations on that. Which they also exceed, by getting me my stuff quickly and correctly. For me at least. Sorry you got a two bad safety selectors. I'm sure you'll likely end up with two free selectors once you do the charge-back. Just try to be nice the credit card person who's not involved. In any event - if this reply pisses you off, then sorry, I probably should have not replied. But that said, man... maybe a little nature walk and a little zen time might be in order... View Quote If you're only on hear to deal with PSA, then get off of this thread and just IM them. Otherwise, yeah, you ARE asking for help from others. And to the "don't tell me how to install it" attitude you have... as with ANY diagnosis.. you start with the small stuff (thus why people are just making sure all the SMALL STUFF) is/was done correctly. With your attitude, I won't even bother to offer advice/help. Learn some forum decorum and have a great day. |
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If you have the same problem with the third safety and detent, I'd definitely look for a different culprit. First, I'd try a different grip (and a different detent spring if you haven't changed that yet). That wouldn't mean you installed anything incorrectly, it could just mean it's a different defective part that's causing the problem. If that still doesn't fix it, there are potential other defective parts (unrelated to your installation) that could be causing this. It's a process of elimination.
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I also had an issue with a PSA AR15 safety lever rotating 180 degrees instead of the proper 90 degrees like it should. I called PSA customer service and waited the 45 minutes on the phone to talk to a PSA CS rep, who sent me another safety lever, detente and spring, which solved that problem. So, there are some bad ones out there...
I'll have to complement the PSA rep here because he does genuinely try to help solve issues with unhappy PSA customers; at least that is the impression I get. On the other hand, it seems to me the prevailing attitude on this forum is to expect some quality control problems with PSA products from time to time, and to expect some problems with PSA customer service; kind of like it's normal and goes with the territory. I know all companies and manufacturers, even those with the best reputations for quality and service, have QC issues from time to time. How often those issues occur and how well the company deals with it in terms of customer service can make or break a company in the long term. Happy customers tend to help generate more new customers/business than unhappy customers, who can be quick to tell others about their bad experience... human nature I guess. |
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I'd bet two shiny new nickels your grip hole is drilled to deep...
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3rd set came in and I noticed they look different.
The detent is brass color instead of black. The safety selector switch doesn't have mold marks on the switch side. And . . . . . It actually works correctly. Thank you for sending working ones. Took over 1 month, 3 safetys / detents and countless emails and posting here, but its finally working as intended. Quoted:
I'd bet two shiny new nickels your grip hole is drilled to deep... View Quote and you'd be wrong. I compared it to my A2 sitting here and theres no difference. This grip came from PSA included in the parts kit as well.. . |
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