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Posted: 4/9/2021 5:53:21 PM EST
Wow. Wifes Maui Jim sunglasses. Progressive lenses. We’re talking 800 dollar prescription sunglasses. They broke at the hinge. Called them up and Maui send them to us and we’ll fix.

She sent sunglasses in.  Maui replaced everything and kept the same lenses. Cost?  13 bucks. Turn around time?  Shipping time was longer than repair. New glasses in a week, ship time included.

That’s going above and beyond on service.
Link Posted: 4/9/2021 5:57:44 PM EST
[#1]
They are solid.  I've bought a couple pair for my wife and their customer service is outstanding.  Need a new nose bomb or ear sock?  Send them an email and they send you two.  Need new non-prescription lenses?  Send them in and they will refurbish your frames and put in new lenses for much less than a whole new pair.   I've long been an Oakley fan but I am considering a couple MJ replacements for myself this year.
Link Posted: 4/9/2021 5:58:15 PM EST
[#2]
Agreed. I had a pair that a puppy ate and sent them in to see if they could be saved. New glasses returned in a week. I think I had to pay $55 for the “repair” but for $500 shades I was happy. Decided to not kill the dog because of the experience.
Link Posted: 4/9/2021 5:58:54 PM EST
[#3]
Maui Jim are indeed tier 1...
Link Posted: 4/9/2021 6:00:41 PM EST
[#4]
I agree great glasses but their customer service is horrible. After a year the lenses had some weird ass micro cracks everywhere and I take care of them too. They told me politely to pound sand but she nicely offered to place an order for a new pair at full price
Link Posted: 4/9/2021 6:01:43 PM EST
[#5]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
They are solid.  I've bought a couple pair for my wife and their customer service is outstanding.  Need a new nose bomb or ear sock?  Send them an email and they send you two.  Need new non-prescription lenses?  Send them in and they will refurbish your frames and put in new lenses for much less than a whole new pair.   I've long been an Oakley fan but I am considering a couple MJ replacements for myself this year.
View Quote


I have two pair Maui sunglasses. They get abused to say the least. Never seen a case. They’re 8 years old.
Link Posted: 4/9/2021 6:03:44 PM EST
[#6]
I love my Maui Jim progressives.
Link Posted: 4/9/2021 6:04:18 PM EST
[#7]
I've owned Maui Jim's for over 10 years and several frames.  I won't own another brand.
Link Posted: 4/9/2021 6:05:40 PM EST
[#8]

I get Rx sunglasses and regular Rx glasses  at Costco and they have never broken. Going on 16 years I’ve never had a bad pair. Usually pay 120 bucks at most.  If they did, it would cost me zero at Costco to replace them during first year.

But I don’t really care about sunglasses sooo....I don’t need the best
Link Posted: 4/9/2021 6:05:51 PM EST
[#9]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
Maui Jim are indeed tier 1...
View Quote

Link Posted: 4/9/2021 6:06:00 PM EST
[#10]
They are tier 1 indeed. I have prescription and non-prescription. Prescription are super spendy since it's also their lens in them. Totally worth it!

ETA: I used to do Costco sunglasses, I've done Oakleys and Spy, Rayban, Bolle (back in the day) and not a single one of them can compare with the optical quality of Maui's.
Link Posted: 4/9/2021 6:08:22 PM EST
[#11]
Discussion ForumsJump to Quoted PostQuote History
Quoted:


I get Rx sunglasses and regular Rx glasses  at Costco and they have never broken. Going on 16 years I’ve never had a bad pair. Usually pay 120 bucks at most.  If they did, it would cost me zero at Costco to replace them during first year.

But I don’t really care about sunglasses sooo....I don’t need the best
View Quote

Hey!... only the finest for ARF.com fella..
Link Posted: 4/9/2021 6:09:52 PM EST
[#12]
I'm a Ray-Ban guy
Link Posted: 4/9/2021 6:13:47 PM EST
[#13]
Quoted:
Wow. Wifes Maui Jim sunglasses. Progressive lenses. We’re talking 800 dollar prescription sunglasses. They broke at the hinge. Called them up and Maui send them to us and we’ll fix.

She sent sunglasses in.  Maui replaced everything and kept the same lenses. Cost?  13 bucks. Turn around time?  Shipping time was longer than repair. New glasses in a week, ship time included.

That’s going above and beyond on service.
View Quote


For 800 dollars they damn well better lol
Link Posted: 4/9/2021 6:15:08 PM EST
[#14]
Prescription Maui Jim sunglasses master race, checking in!
Link Posted: 4/9/2021 6:16:31 PM EST
[#15]
Maui Jim sunglasses are made in Peoria, Il.  Why are they called "Maui" Jim.  Nothing even close to Hawaii so complete expensive fraud.
Link Posted: 4/9/2021 6:19:22 PM EST
[#16]
Wife has a pair of their aviators she’s had for over 10 years. Our toddler got his mitts on them and bent the temples backwards. We sent them in and got them back perfectly repaired.
Link Posted: 4/9/2021 6:19:27 PM EST
[#17]
Back before I needed prescription glasses to drive, I had a pair of MJ sunglasses with titanium frames.  Loved those glasses.  Unfortunately I lost them when I died of a heart attack on the road in '06.
Link Posted: 4/9/2021 6:19:36 PM EST
[#18]
That is all I own
Link Posted: 4/9/2021 6:21:36 PM EST
[#19]
I love my Maui Jim's.  

I sent them back for repair and I swear they must have sent me a new pair.  They came back absolutely perfect.   I have the Guardrails, and they replaced the lenses, nose pieces (and sent a spare set) and the rubber covers on the arms.  They even sent a new case and the little bag inside.  

I'm a customer for life.
Link Posted: 4/9/2021 6:22:44 PM EST
[#20]
I am not usually the poor who shits in threads, but here I go. My zenni sunglasses are about 4 years old, worn constantly as my motorcycle glasses, and they are fine. The frames were $7 (not a typo) and the lenses were $28 total I believe with anti glare/scratch and blue mirror tint.

 If you want usa made, I get it, they will be pricey.
Link Posted: 4/9/2021 6:23:14 PM EST
[#21]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
Maui Jim sunglasses are made in Peoria, Il.  Why are they called "Maui Jim".  Nothing even close to Hawaii so complete expensive fraud.
View Quote


They’re made in America. That’s all I care about. Everything else is not. Luxotica bought up all other brands. Enjoy your Chinese shit.  

The company was founded in Hawaii. They made a great product and here we are.
Link Posted: 4/9/2021 6:24:41 PM EST
[#22]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
Maui Jim sunglasses are made in Peoria, Il.  Why are they called "Maui" Jim.  Nothing even close to Hawaii so complete expensive fraud.
View Quote


Mine (Kahuna) were made in Japan.
Link Posted: 4/9/2021 6:28:44 PM EST
[#23]
Warranty center is in Peoria.  Best polarized  lenses ever. Between my wife and I we have like 5 or 6 pairs. One set for each car. Awesome customer service.
Link Posted: 4/9/2021 6:31:31 PM EST
[#24]
I was very pleased with my Costa repair I had done last year.

I had an older pair of Fathoms that the screw wore through the frame hinge so the leg fell off. The nose and arms rubber pads were also peeling. The lenses had some slight scratches but were still very usable so I figured I would have the frames replaced and use them as a beater pair.

I checked the warranty info and it listed broken hinges as a wear issue and it most likely wouldn't be covered. Ok that's fair so I expected to pay the $50 or $70 whatever it was for new frames. I filled out the online warranty and it said approved - print the shipping label and send them in for free repair.

Sweet! Not a bad deal at all I'm happy. They show back up a couple weeks later and I bust them out to take a look. Huh, wow, they buffed the lenses really well.. wait there isn't a scratch anywhere.. oh, they just sent me a brand new pair. ??
Link Posted: 4/9/2021 6:32:34 PM EST
[#25]
A have a pair somewhere at the bottom of the Gulf of Mexico.
Link Posted: 4/9/2021 6:40:48 PM EST
[#26]
I love all of mine and service when needed has always been outstanding.
Link Posted: 4/9/2021 6:43:33 PM EST
[#27]
Discussion ForumsJump to Quoted PostQuote History
Quoted:


They’re made in America. That’s all I care about. Everything else is not. Luxotica bought up all other brands. Enjoy your Chinese shit.  

The company was founded in Hawaii. They made a great product and here we are.
View Quote View All Quotes
View All Quotes
Discussion ForumsJump to Quoted PostQuote History
Quoted:
Quoted:
Maui Jim sunglasses are made in Peoria, Il.  Why are they called "Maui Jim".  Nothing even close to Hawaii so complete expensive fraud.


They’re made in America. That’s all I care about. Everything else is not. Luxotica bought up all other brands. Enjoy your Chinese shit.  

The company was founded in Hawaii. They made a great product and here we are.


They are made either in Italy or Japan actually.

I have 8 pairs the wife has 4. Used their customer service before and they were great. Need to send another pair in for new lenses that I ruined.

Their glass lenses have no equal in optical quality or clarity.

This place is a circle jerk for Oakley but those are (Luxottica) garbage compared to Maui Jim.
Link Posted: 4/9/2021 6:44:40 PM EST
[#28]
Discussion ForumsJump to Quoted PostQuote History
Quoted:


They’re made in America. That’s all I care about. Everything else is not. Luxotica bought up all other brands. Enjoy your Chinese shit.  

The company was founded in Hawaii. They made a great product and here we are.
View Quote

Some Ess, american optical, randolph engineering, and a number of others all made here..
Link Posted: 4/9/2021 6:48:09 PM EST
[#29]
Randolph.
Link Posted: 4/9/2021 6:50:19 PM EST
[#30]
I cant disagree.
Link Posted: 4/9/2021 6:51:22 PM EST
[#31]
I've sent in several pairs of Costa Del Mars over the years. Warranty repair used to be free, but is a similar minimal cost now. Always come back looking completely new, actually being completely new, or a couple times I got to pick a new style as a replacement.

Unfortunately they got bought out by EssilorLuxottica who owns almost every major glasses brand. They've shut down operations at the original HQ Daytona. Not sure what the future holds for Costa.
Link Posted: 4/9/2021 6:52:46 PM EST
[#32]
Best fishing glasses
Link Posted: 4/9/2021 6:59:01 PM EST
[#33]
Native's are good for life as  far as I know.  Sounds like these  are  decent as well.
Link Posted: 4/9/2021 7:07:25 PM EST
[#34]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
They are tier 1 indeed. I have prescription and non-prescription. Prescription are super spendy since it's also their lens in them. Totally worth it!

ETA: I used to do Costco sunglasses, I've done Oakleys and Spy, Rayban, Bolle (back in the day) and not a single one of them can compare with the optical quality of Maui's.
View Quote


the problem with Costco is, they're lenses have a very narrow window. if your eyes aren't centered right in the lenses, the picture is a bit off. i get new glasses every year and Sam's and Costco have the best deals, but Costco does not use a good lab. turn around time is great, but the lenses are mediocre in quality.

Surprisingly, Sams club must have recently changed labs, their lenses are better than they were years ago. My sister and brother in law are both optometrist and they did say that Sams club uses some major lab now.

Like frames, most lenses are made in only a few places.
Link Posted: 4/9/2021 7:45:08 PM EST
[#35]
Yes they are.  
Attachment Attached File

Link Posted: 4/9/2021 7:57:01 PM EST
[#36]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
I love my Maui Jim progressives.
View Quote

Link Posted: 4/9/2021 8:00:32 PM EST
[#37]
Not only do they have the best CS, but also the best lenses.  Although Costa are virtually equal on both counts
Link Posted: 4/9/2021 8:01:25 PM EST
[#38]
I’m a Revo man and will die as one.
Link Posted: 4/9/2021 8:07:34 PM EST
[#39]
Love my Maui’s. Comfortable as hell and great company all around.
Link Posted: 4/9/2021 8:11:20 PM EST
[#40]
Agreed, Maui Jim’s are legit.
Link Posted: 4/9/2021 8:12:31 PM EST
[#41]
Discussion ForumsJump to Quoted PostQuote History


I have a older pair of those that broke right in the middle.

Need to look into getting them repaired.
Link Posted: 4/9/2021 8:12:39 PM EST
[#42]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
Not only do they have the best CS, but also the best lenses.  Although Costa are virtually equal on both counts
View Quote
This is why I had to adopt the "get both" policy.
Link Posted: 4/9/2021 8:15:22 PM EST
[#43]
Only until Luxottica gets ahold of them and destroys the quality....

I don’t wear em because the name and styles are so brown shoe....
Link Posted: 4/9/2021 8:18:59 PM EST
[#44]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
Back before I needed prescription glasses to drive, I had a pair of MJ sunglasses with titanium frames.  Loved those glasses.  Unfortunately I lost them when I died of a heart attack on the road in '06.
View Quote


Hard to get happy after that, I bet.

Ive got a pair of MJ polarized shades for fishing. I like them.
Link Posted: 4/9/2021 8:29:25 PM EST
[#45]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
I love all of mine and service when needed has always been outstanding.
View Quote

Yes Sir...

They manufacture phenomenal lenses.

Their customer service is some of the best I've ever dealt with.

Those who think otherwise, go be poor somewhere else!
Link Posted: 4/9/2021 8:35:46 PM EST
[#46]
Onr year when we fished The Bluefin blowout in Gloucester the Maui Jim rep got shitty drunk on out boat and gave us a box full of sun glasses. .ost of them had white frames
Link Posted: 4/9/2021 8:35:58 PM EST
[#47]
I must be the red headed step child.  My pair cracked along the bow screws after a year of average wear - no sitting or dropping, lens were cherry, told me they were not covered under warranty and the replacement was $180.  Oakley's took a shotgun pellet - no issues as covered with full disclosure - civilian purchase.

They make great glasses, but were douches to me.
Link Posted: 4/9/2021 8:35:58 PM EST
[#48]
I guess I need to hang onto the pair I own if they were bought out, they do make great sunglasses.
Link Posted: 4/9/2021 8:38:01 PM EST
[#49]
Discussion ForumsJump to Quoted PostQuote History
Quoted:
Only until Luxottica gets ahold of them and destroys the quality....

I don’t wear em because the name and styles are so brown shoe....
View Quote


I don’t think they’ll let that happen.

My OP was about being amazed by customer service and quality. Super impressed.
Link Posted: 4/9/2021 8:38:51 PM EST
[#50]
Costa Rules !!!...............
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