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Dont disagree - But I'd prefer they get the dealer base and Corp policies and CS skills square first. It shouldn't take two franchise shops to misrepair a Genesis - and a cherry picked third to correctly diagnose. Especially when I cherry picked and it was a 5 hours from home base. Kinda undercut Corp claim there was no issue with the first two attempts. Then re-assemble was incorrect and they lost the $500+ engine cover. Corp attitude was, none of this is an issue. I was around at the inception of Lexus - Toyota was abundantly aware of the need to elevate. Hyundai hasn't got the memo.
Extremely poorly handled on Hyundai's part. The treatment was initially crap, maybe because he was a college kid with a Genesis. It degraded even after I got involved. Once proper leverage was applied, everything got straight in a hurry, but that outcome should have never been forced since it should have neber been in doubt. It left a extremely poor impression for a warranty issue that should have been routinely resolved.
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hence is one of the biggest reasons im glad im not with Hyundai USA, ill stick with kia, thank god they only own 33% of us
and honestly from what i have heard, many MANY of the dealers did not even WANT genesis cars, they did not want to do what was required for customer satisfaction, aka picking up customers cars from there house and dropping off a top of the line loaner and other such things
genesis was rammed down there throats, so i cant be as upset
thats why there is so few K900 dealers, at least they know what they were geting into in the beginning right form the get go