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Posted: Yesterday 12:27:29 PM EST
[#1]
Quote HistoryOriginally Posted By bigbore: Anyone working in any service knows a customer saying "all you need to do" is never all you need to do. I opened the box and saw a complete upper and sent the email. If he would have said, it's just hand tight, I would have done it for free. But at this point no, I'm not even going to try. Also, this note was in his box. Our gas block pinning fixture indexes off the barrel index pin. https://www.ar15.com/media/mediaFiles/12678/20241107_103907-3372365.jpg Yeah that's a little different. It sounds like he's not doing this build in the right order. |
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Posted: Yesterday 12:55:15 PM EST
[#2]
Quote HistoryOriginally Posted By bigbore: This dude will be e-mailing me all day.... https://www.ar15.com/media/mediaFiles/12678/eatshipping-3372439.jpg Send him a bill for your time, for dealing with this bs. DOIT.gif |
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Posted: Yesterday 12:58:31 PM EST
[#3]
At least he didn’t put down “credit card gap”.
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Posted: Yesterday 1:00:16 PM EST
[#4]
Anyone who still uses Yahoo is automatically disqualified as a sensible adult.
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Posted: Yesterday 1:09:32 PM EST
[#5]
Quote HistoryOriginally Posted By Subpar: At least he didn’t put down “credit card gap”. That was yesterday. I don't mind that anymore, as long as they send their rail. But it's the guys who say "credit card gap" and dont send the rail that get frustrating. 
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Posted: Yesterday 1:09:34 PM EST
[#6]
**THIS IS AN AUTOMATED RESPONSE**
Thank you for being an esteemed and valued customer. Unfortunately, you have used all your free email communication tickets. Any further emails will incur an additional $10 charge per email, chargeable to the card we have on file. Larry Potterfield thanks you for your service. |
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Posted: Yesterday 1:13:18 PM EST
[#7]
I've sent you several uppers and never had any issues.
"Anyone working in any service knows a customer saying "all you need to do" is never all you need to do." I get that a lot at work too. "It's shouldn't be that hard" Do it your fucking self then. |
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Posted: Yesterday 1:16:33 PM EST
[#8]
This guy is a total idiot. You’re better off not doing any work for him because who knows what else he would come back with as a complaint.
It’s been several years since I looked at your website, but I clearly remember seeing that there is a disassembly charge if a complete upper is sent. It’s very clear. |
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WI, USA
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Posted: Yesterday 1:35:12 PM EST
[#9]
I'd say you're 100% in the right. That said, miscommunications happen. I'm not saying you should eat it, and he should not be a dick when you clarified your policy. I'd say a good will gesture would go a mile, but these days, taking the high road with random people on the internet never ends well. Life is too short to suffer fools.
Return it and fire him as a customer. |
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AZ, USA
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Posted: Yesterday 1:44:20 PM EST
[Last Edit: KalmanPhilter]
[#10]
Quote HistoryOriginally Posted By ag04blast: Your directions need to be more clear, they are too difficult to understand. "All you need to send is the barrel and gas block." That is definitely not clear enough. I dont know if I need to include the upper receiver, a pair of mismatched socks, a half eaten ham sandwich. I cannot figure this out. Your business is terrible! Quote HistoryOriginally Posted By ag04blast: Originally Posted By bigbore: Originally Posted By Progun1911: Screen name ? No idea, but he's probably mother fucking me on Reddit by now. https://www.ar15.com/media/mediaFiles/12678/aamore-3372376.jpg Your directions need to be more clear, they are too difficult to understand. "All you need to send is the barrel and gas block." That is definitely not clear enough. I dont know if I need to include the upper receiver, a pair of mismatched socks, a half eaten ham sandwich. I cannot figure this out. Your business is terrible! How about “You must send only the barrel & gas block or add dis-assembly fees with order.” I’ve used Adco. Directions were clear enough. But if my job wasn’t a bright line case I’d have sent an e-mail seeking clarification before assuming made me an ass. ETA: a yahoo email, lol. |
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AZ, USA
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Posted: Yesterday 1:45:25 PM EST
[#11]
Quote HistoryOriginally Posted By Marie: Anyone who still uses Yahoo is automatically disqualified as a sensible adult. 
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Posted: Yesterday 1:54:53 PM EST
[#12]
I'd be firing them. I'm not even remotely customer facing, but fired a customer today that was an asshat to coworkers.
@bigbore I keep meaning to drive over and spend some money in your retail shop, I kinda wanted to buy a gun anyway, just to celebrate the election, etc. Your online inventory shows zero stock on any actual firearms? Its completely fine if you don't keep a running real time inventory of them, buts its confusing from the website. |
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Posted: Yesterday 1:57:17 PM EST
[#13]
Quote HistoryOriginally Posted By p3590: I'd be firing them. I'm not even remotely customer facing, but fired a customer today that was an asshat to coworkers. @bigbore I keep meaning to drive over and spend some money in your retail shop, I kinda wanted to buy a gun anyway, just to celebrate the election, etc. Your online inventory shows zero stock on any actual firearms? Its completely fine if you don't keep a running real time inventory of them, buts its confusing from the website. Working on that, I have plenty of firearms in stock. Email me what you're looking for and I'll let you know availability. [email protected] |
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Posted: Yesterday 1:59:38 PM EST
[#14]
Did you lose a customer?
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Posted: Yesterday 2:01:52 PM EST
[#15]
Quote HistoryOriginally Posted By Jambalaya: So the guy sent the upper assembled but nothing was tightened? If it were my business I'd have just pinned it and sent it back. I assume the disassmbly/reassemble charge is for having to mount it in a vise, get out tools use anti-seize, torque the barrel nut, provide new crush washer etc. If all you need to do is spin the barrel nut and muzzle device off by hand, I don't think that really qualifies as "disassembly". I agree 100% the guy can't read and follow instructions though, but it's not a hill I would die on. |
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Posted: Yesterday 2:03:07 PM EST
[#16]
no, your customer is regarded
i've sent a few uppers and knew when to select disassembly/reassembly 10+ years ago, it's as clear as day |
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Posted: Yesterday 2:10:51 PM EST
[#17]
Quote HistoryOriginally Posted By HamonRye: The yahoo email address should have been a red flag from the start. @yahoo and @aol users are always more difficult to deal with. well then where the fuck do you get your latest News, Politics, Sports, Celebrity, Animals, Fitness, Medicare articles and Electric Mailing services bundled up into one convenient browsing platform? |
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Posted: Yesterday 2:15:28 PM EST
[#18]
Maybe because both his girls lost.
Seriously there a plenty of idiot/@ssholes out there. I just bought a suppressor from my local shop because the guy who had them special order it (and another can) did not feel he should have to pay for the $200 tax stamps to transfer them to him. Good news is I got a CGS Mod 9 for $50 over their cost. |
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Posted: Yesterday 2:18:50 PM EST
[#19]
Quote HistoryOriginally Posted By triode: Maybe because both his girls lost. Seriously there a plenty of idiot/@ssholes out there. I just bought a suppressor from my local shop because the guy who had them special order it (and another can) did not feel he should have to pay for the $200 tax stamps to transfer them to him. Good news is I got a CGS Mod 9 for $50 over their cost. More and more, any communication is treated as a social media post. There is no such a thing as dialog anymore. |
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Posted: Yesterday 2:19:50 PM EST
[#20]
I have a really hard time relating to dudes that are wired like that.
What an weird (and needlessly complicated and drama-filled) way to go through life. |
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Posted: Yesterday 2:20:02 PM EST
[#21]
Quote HistoryOriginally Posted By magane: no, your customer is regarded ... Regarded as what?
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Posted: Yesterday 2:21:53 PM EST
[#22]
ive used your service a few times. Its pretty clear that if its not taken apart then order the service.
Some people are just fucking difficult. |
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USA
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Posted: Yesterday 2:28:17 PM EST
[Last Edit: JimEN]
[#23]
If the owner of a business tells me to do something I'm not going to argue with him if I want to continue doing business with his company.
Really weird. I think customers need to be fired more often so that it becomes a possibility in their mind when they deal with a business. |
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MI, USA
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Posted: Yesterday 2:28:34 PM EST
[#24]
Screw that guy. Bought one of my AR's from you.
Top notch service and great people. |
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Posted: Yesterday 2:29:39 PM EST
[#25]
Quote HistoryOriginally Posted By LV1976: I don't agree with this take. Disassembly is dissasembly, and that's a fee. Furthermore, if Steve dissasembles it and then returns it in the same manner it was sent to him, what happens to Steve's liability as a professional gunsmith when that dipshit doesn't put everything back together right and he loses an eye when it blows up on him? No, it comes fully disassembled and sent back that way, or it comes fully assembled, Steve disassembles it for a fee, and it goes back to the customer fully and properly assembled. This is the correct answer. All or nothing. Not half way taken apart with a caveat. |
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TX, USA
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Posted: Yesterday 2:30:49 PM EST
[Last Edit: tsg68]
[#26]
Quote HistoryOriginally Posted By cj3waker: I'm assuming you need to take the barrel off the upper to do the work you're going to do Is the barrel bedded to the upper where it would take a bunch of work to get off, or will it just pull out like a normal barrel? if you could pull the gas block off the barrel and the barrel off the upper using just your hands I'd consider it disassembled and I'd consider you the asshole, if that's not the case - then yes he's the asshole. I’d say that having to take shit apart is worth a minimum hour charge for shop time. |
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USA
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Posted: Yesterday 2:32:40 PM EST
[#27]
Everything was loose and just needed to be unthreaded by hand, no tools or vice needed?
You're the asshole. If it needed actual effort and tools, then he's the asshole. |
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Posted: Yesterday 2:36:44 PM EST
[#28]
Quote HistoryOriginally Posted By Tao: Everything was loose and just needed to be unthreaded by hand, no tools or vice needed? You're the asshole. If it needed actual effort and tools, then he's the asshole. |
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Posted: Yesterday 2:42:57 PM EST
[#29]
Quote HistoryOriginally Posted By akethan: I've sent you several uppers and never had any issues. "Anyone working in any service knows a customer saying "all you need to do" is never all you need to do." I get that a lot at work too. "It's shouldn't be that hard" Do it your fucking self then. I've handed someone my tools before
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Posted: Yesterday 2:54:40 PM EST
[#30]
Quote HistoryOriginally Posted By Tao: Everything was loose and just needed to be unthreaded by hand, no tools or vice needed? You're the asshole. If it needed actual effort and tools, then he's the asshole. As posted on Page 1, the barrel is literally glued into the receiver and the barrel nut is tight. 
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USA
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Posted: Yesterday 3:23:14 PM EST
[#31]
Quote HistoryOriginally Posted By bigbore: As posted on Page 1, the barrel is literally glued into the receiver and the barrel nut is tight. https://www.ar15.com/media/mediaFiles/12678/20241107_103907-3372365.jpg Lol, he's the asshole. |
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Posted: Yesterday 4:05:12 PM EST
[#32]
Quote HistoryOriginally Posted By Tao: Lol, he's the asshole. Quote HistoryOriginally Posted By Tao: Originally Posted By bigbore: As posted on Page 1, the barrel is literally glued into the receiver and the barrel nut is tight. https://www.ar15.com/media/mediaFiles/12678/20241107_103907-3372365.jpg Lol, he's the asshole. Yeah, he's a flipping maroon. (That's Bugs Bunny talk for "moron") |
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Posted: Yesterday 5:23:25 PM EST
[#33]
Is bedding a barrel into an upper really a thing?
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Posted: Yesterday 5:24:23 PM EST
[#34]
Quote HistoryOriginally Posted By 13Joker: Is bedding a barrel into an upper really a thing? No. |
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Posted: Yesterday 6:08:15 PM EST
[#35]
Quote HistoryOriginally Posted By bigbore: This dude will be e-mailing me all day.... https://www.ar15.com/media/mediaFiles/12678/eatshipping-3372439.jpg My response:  Shut Up Bitch (The Rock) |
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Posted: Yesterday 7:04:01 PM EST
[#36]
What's his board name?
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Posted: Yesterday 7:06:41 PM EST
[Last Edit: towerofpower94]
[#37]
Quote HistoryOriginally Posted By Tao: Everything was loose and just needed to be unthreaded by hand, no tools or vice needed? You're the asshole. If it needed actual effort and tools, then he's the asshole. NM, addressed |
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Posted: Yesterday 7:31:44 PM EST
[#38]
The customer is not always right
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Posted: Yesterday 7:57:32 PM EST
[#39]
I had this same situation happen with another customer last month who sent in a complete upper. Posted below is that exchange. Dude was cool when I told him he needed to add the disassemble and reassemble services. That's $80 of additional shop services. See his order below our emails - I only charged him $25. My customer service is dependent on customer attitude.
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Posted: Yesterday 8:04:21 PM EST
[#40]
Quote HistoryOriginally Posted By bigbore: No. Lol, I didn't think it was. |
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Posted: Yesterday 8:15:17 PM EST
[#41]
I would've been pissed that it was going to cost an extra $40 or $80 but it would've been directed at myself for not fully reading the description.
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USA
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Posted: Yesterday 11:15:13 PM EST
[#42]
Quote HistoryOriginally Posted By bigbore: As posted on Page 1, the barrel is literally glued into the receiver and the barrel nut is tight. https://www.ar15.com/media/mediaFiles/12678/20241107_103907-3372365.jpg ahaha gotcha, that's what I was trying to clarify. In that case yeah he's a dumb dumb |
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USA
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Posted: Yesterday 11:57:16 PM EST
[#43]
 bedded
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MT, USA
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Posted: Today 12:14:46 AM EST
[#44]
Quote HistoryOriginally Posted By HamonRye: The yahoo email address should have been a red flag from the start. @yahoo and @aol users are always more difficult to deal with. That's like 70% of the GD userbase though, so that does make sense. |
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Posted: Today 12:38:47 AM EST
[#45]
Customer is a prick.
Rub your balls across his upper and barrel, then maybe fart in the return shipping box and tape it up really fast. |
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Posted: Today 8:00:52 AM EST
[#46]
Quote HistoryOriginally Posted By tnertb: That's like 70% of the GD userbase though, so that does make sense. Quote HistoryOriginally Posted By tnertb: Originally Posted By HamonRye: The yahoo email address should have been a red flag from the start. @yahoo and @aol users are always more difficult to deal with. That's like 70% of the GD userbase though, so that does make sense. 
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