Quoted:
First, if you’re going to be a FUDD, and tell me how I’m wrong, and I just need to deal with people better, and put up with incompetence and mediocrity… JUST DON’T READ THIS!!!! and keep your opinions to yourself!!! I’ve been a business owner for 30 years and I WANT my customers to tell me what I’m going to say, so I can improve my business and make things better for my customers.

The short answer is: PSA doesn’t care about helping their online customers. Therefore it’s a waste of my time to try to buy from them, and a waste of my money to give it to them. This isn’t the first time I’ve had the issue with PSA that I describe bellow.. it’s just the last time I’ll ever deal with it.

Here’s how I know they don’t care about their online customers. Online customers ONLY have 3 ways to handle an issue.

a) They do have actual customer service people, but they are only available Mon-Fri 9am-5pm EST… this is a bit of an issue on weekends when the do a Daily Deal that is only good for one day. (Their retail stores are open Mon-Sat 9am-8pm, and Sun 9am-6pm… but they WILL NOT talk to you about any online issues, OR even pass your online complaints or issues along.) This wouldn’t be totally unacceptable IF options b) or c) gave any relief.

b) They have a chat bot that can’t solve anything. It’s basically a Frequently Asked Questions section in a chat bot format. Not much help there.

c) They have email contact section that has a glaring issues that should and would be fixed IF they cared about customer service and online purchases.  (FYI, tried to pass this on to one of their store managers,  but he didn’t want to hear it, didn’t care, and… well… was a total FUDD!)  You see the email section is has a required Contact Reason, and every Reason they have listed requires and Order Number. Which needs to be entered into their required field Order Number. Without that… you CAN NOT email them. There is no general email, general question code, etc.

SO…. Why is any of this a big deal? Why don’t I just STFU, go about my day… well, They sent me a email about a One Day Sale. And I went to make a the purchase, and their system says my “card was declined by the issuing bank” Well, I have tons of credit, never had an issue, my credit score is over 800 and never carry a balance on any cards, so a decline is very concerning. I call my card… 10 minutes on hold… they tell me they didn’t decline my card. OK.. so long story short… I tried 5 cards, from 5 banks, using 3 different browsers.. same issue every time. I called each card to make sure they didn’t decline me, same story each time, my cards are fine no problem in their side.

It’s Saturday, it’s a One Day Sale… Option b) no help there… Option c) no help there.. option a) not until Monday… SO.. I mistakenly figured this was a issue that should be passed onto someone at PSA.. I mean, at the least I thought I could at least have a store manager pass on the issue, record that I did try to make the purchase on Sat, could have them honor the price on Monday when they figure it all out BOY WAS I WRONG!!! The first department manager was nice enough, I told him I knew he couldn’t help me but was hoping he could pass on my issue etc.. he listened to me for a few minutes explain everything to the point that he put me on hold, got the store manager and told me to hold for him. I was on hold for  a few minutes and thought that the store manager would be helpful. NOPE! The FUDD went off about he couldn’t help me, that I’d have to use “options a, b, c” not his concern, they can’t help, they can’t pass it on they don’t talk to the online sales, that there was no way there was anything he could do, etc. etc.

So, I wasted my time with all of that, figured why not waste another 15 minutes posting here. Maybe it will help someone, maybe PSA will get wind of this and fix their email form, maybe they’ll add some sort of online cust service agents for 5-8… kinda like their retail stores…

Anyway, I’m sure some FUDD is going to comment about how I’m just being a cry baby, and I should just man up and take it in the A$$ and stop complaining.. blah..blah.. blah…  Don’t care, I’m NEVER BUYING ANYTHING FROM PSA EVER AGAIN!!!!